praveenprasad
Right off the assembly line
Hi,
I am paying tikona broadband for 2 mbps plan but just getting 780kbps speed (FUP not crossed), although network is completely fine. Their tech teams have remotely accessed my laptop twice using team-viewer to perform tests, i have talked with their customer service, advanced tech-team, ATS team, follow-up team, their technicians who they(Tikona) call as their engineers have visited my house twice, once with their laptop and he(field engineer) too found the problem, he talked on phone with some other network guy and finally concluded that network is 100% fine but something is wrong with broadband-bandwidth and they have emailed it to concerned team and it will be resolved.
When problem started I first waited few days, then I started emailing their customer care one email each day to which some system generated email was returned and nobody moved a milli-meter, then I talked to customer care
and later emailed their high officials like Prakash Bajpai(CEO,Tikona), Heramb Ranade(CMO, Tikona), Tarun Kumar(CTO, Tiokna), Preeti Sharma(Head - Customer Care), Jaykrishnan Nair (Appellate Authority) and some more employees too. Nobody ever repled to my email but yes they started trying to figure out the issue but problem is not yet resolved and it started on 15 Dec.
So Why I emailed their top officials so early??
Because exact same problem happened last year on 15 November 2012 and was resolved in the last week of March 2013 (more than 4 months). Those four months were extremely painful for me. I used to talk hours everyday to some of their employee on telephone.
In those four months they try everything to fool me, they blamed: modem, my Laptop, said something is wrong in network, interference is happening, and when everything was found ok they said “in 2 Mbps plans you get speed upto 700 Kbps”. Funny thing happened when speed further decreased too 500Kbps, then they said they are monitoring and their monitoring process took months. Finally the issue was resolved in last week of March (after 4 months), to which an employee said “we have invested Rs 1.5 Lack to buy some machine, now tell how is your speed?”.
I went though a trauma for four months and not a single Rupees was waived.
Today an employee of Tikona called me and said the exact same thing that in 2Mbps plan you get speed upto 800Kbps. I don’t want to go through that trauma again and that’s why I wrote emails to higher officials in just 12 days to which no-one ever replied.
I can write an article with exact details in timeline order if you can publish it on your website. I have all documents to prove, I have complain numbers, screen shots, screen recordings etc.
I hope you will help.
I am paying tikona broadband for 2 mbps plan but just getting 780kbps speed (FUP not crossed), although network is completely fine. Their tech teams have remotely accessed my laptop twice using team-viewer to perform tests, i have talked with their customer service, advanced tech-team, ATS team, follow-up team, their technicians who they(Tikona) call as their engineers have visited my house twice, once with their laptop and he(field engineer) too found the problem, he talked on phone with some other network guy and finally concluded that network is 100% fine but something is wrong with broadband-bandwidth and they have emailed it to concerned team and it will be resolved.
When problem started I first waited few days, then I started emailing their customer care one email each day to which some system generated email was returned and nobody moved a milli-meter, then I talked to customer care
and later emailed their high officials like Prakash Bajpai(CEO,Tikona), Heramb Ranade(CMO, Tikona), Tarun Kumar(CTO, Tiokna), Preeti Sharma(Head - Customer Care), Jaykrishnan Nair (Appellate Authority) and some more employees too. Nobody ever repled to my email but yes they started trying to figure out the issue but problem is not yet resolved and it started on 15 Dec.
So Why I emailed their top officials so early??
Because exact same problem happened last year on 15 November 2012 and was resolved in the last week of March 2013 (more than 4 months). Those four months were extremely painful for me. I used to talk hours everyday to some of their employee on telephone.
In those four months they try everything to fool me, they blamed: modem, my Laptop, said something is wrong in network, interference is happening, and when everything was found ok they said “in 2 Mbps plans you get speed upto 700 Kbps”. Funny thing happened when speed further decreased too 500Kbps, then they said they are monitoring and their monitoring process took months. Finally the issue was resolved in last week of March (after 4 months), to which an employee said “we have invested Rs 1.5 Lack to buy some machine, now tell how is your speed?”.
I went though a trauma for four months and not a single Rupees was waived.
Today an employee of Tikona called me and said the exact same thing that in 2Mbps plan you get speed upto 800Kbps. I don’t want to go through that trauma again and that’s why I wrote emails to higher officials in just 12 days to which no-one ever replied.
I can write an article with exact details in timeline order if you can publish it on your website. I have all documents to prove, I have complain numbers, screen shots, screen recordings etc.
I hope you will help.
