purchased all computer parts from PrimeABGB (except Seasonic 520W PSU) in march 2017.
computer started giving problem in July's last week. Restarting on it's own without giving warning or any blue screen. Just simple restart (like we use restart button on cabinet).
I did checked which part caused problem and concluded motherboard faulty (with The help of bssunilreddy). I updated bios to F7 (Gigabyte mobo) but no help. Computer was restarting at any instant, after complete boot or after windows loading or motherboard info window or in bios setting too.
After using more than 1-2 hours it was restarting so fast. Computer starts > 0.5 sec waiting > shuts down, and this repeats again and again..
This above thing happened 2-3 days, while I was searching for faulty part and resting for 8 hours (at night). Same 1-2 hours proper working then start restarting, restarting speed increases and then I manually unplug computer.
Finding Solution -
I called PrimeABGB, they told me "if you know whats faulty then you can send faulty product with invoice copy, if product in warranty they will RMA.
If you don't know whats exactly happened then bring Cabinet, we will check/diagnose and it will cost you ₹750 after finding faulty part we will RMA it and tell you."
Also they mentioned that they will call or email me whenever they find faulty product or need customer opinion before doing anything,
I gave computer for checking on Saturday 30/06/2017.
Called them on Tuesday, they couldn't find any restart problem in computer on same day.
So I called them on Wednesday again if they found any problem or faulty part, they told me computer restart problem started yesterday, so they were checking whats causing it.
Called them again on Friday, they couldn't find exact reason behind restart.
Called them again on Saturday, finally they concluded that motherboard faulty (don't know what happened with it or caused that) on yesterday. So, they are now going to replace that. They told me to send invoice photo on their email firstname.lastname@example.org
I sent email. After that waiting for further updates from them.
They never called me or emailed me, I called them many times..
My questions -
1. After replacing motherboard, RMA, which one will I get, brand new or refurbished product? (any member living in Mumbai with PrimeABGB RMA service experience)
2. what about serial number on motherboard?
3. How much time it will take for Gigabyte motherboard RMA? (Google search showing their policy changed now to 3-7 days.)
4. Any member, experienced RMA for motherboard from computer shop or Gigabyte Service Center?
also any experience with Gigabyte brand RMA from computer shop or Gigabyte Service Center?
5. Can anyone tell what exactly happened to this Gigabyte motherboard? What caused this problem? (PrimeABGB didn't answer that)
Waiting for update on Monday..
Sorry to hear about the troubles dear. My experience with them is also not good. I hope that you get a new replacement asap. Cheers.