The RMA Experience Thread

[billubakra]

purchased all computer parts from PrimeABGB (except Seasonic 520W PSU) in march 2017.

Problem -
computer started giving problem in July's last week. Restarting on it's own without giving warning or any blue screen. Just simple restart (like we use restart button on cabinet).
I did checked which part caused problem and concluded motherboard faulty (with The help of bssunilreddy). I updated bios to F7 (Gigabyte mobo) but no help. Computer was restarting at any instant, after complete boot or after windows loading or motherboard info window or in bios setting too.
After using more than 1-2 hours it was restarting so fast. Computer starts > 0.5 sec waiting > shuts down, and this repeats again and again..
This above thing happened 2-3 days, while I was searching for faulty part and resting for 8 hours (at night). Same 1-2 hours proper working then start restarting, restarting speed increases and then I manually unplug computer.

Finding Solution -
I called PrimeABGB, they told me "if you know whats faulty then you can send faulty product with invoice copy, if product in warranty they will RMA.
If you don't know whats exactly happened then bring Cabinet, we will check/diagnose and it will cost you ₹750 after finding faulty part we will RMA it and tell you."
Also they mentioned that they will call or email me whenever they find faulty product or need customer opinion before doing anything,
I gave computer for checking on Saturday 30/06/2017.
Called them on Tuesday, they couldn't find any restart problem in computer on same day.
So I called them on Wednesday again if they found any problem or faulty part, they told me computer restart problem started yesterday, so they were checking whats causing it.
Called them again on Friday, they couldn't find exact reason behind restart.
Called them again on Saturday, finally they concluded that motherboard faulty (don't know what happened with it or caused that) on yesterday. So, they are now going to replace that. They told me to send invoice photo on their email rma@primeabgb.com
I sent email. After that waiting for further updates from them.
They never called me or emailed me, I called them many times..

My questions -
1. After replacing motherboard, RMA, which one will I get, brand new or refurbished product? (any member living in Mumbai with PrimeABGB RMA service experience)
2. what about serial number on motherboard?
3. How much time it will take for Gigabyte motherboard RMA? (Google search showing their policy changed now to 3-7 days.)
4. Any member, experienced RMA for motherboard from computer shop or Gigabyte Service Center?
also any experience with Gigabyte brand RMA from computer shop or Gigabyte Service Center?
5. Can anyone tell what exactly happened to this Gigabyte motherboard? What caused this problem? (PrimeABGB didn't answer that)

Waiting for update on Monday..

thank you..

Sorry to hear about the troubles dear. My experience with them is also not good. I hope that you get a new replacement asap. Cheers.

 

[TigerKing]

page-20#post-2325594

updates till today..

called them yesterday, motherboard sent to Gigabyte Service Center for RMA.
According to their new policy "maximum 3-day Turnaround Time (TAT) in metro cities, and a 7-day TAT in non-metro cities as part its 3-year service warranty".
GIGABYTE Technology Revamps India Warranty Terms | GIGABYTE
But PrimeABGB told me it will take 1 week for RMA. I think they will check if new motherboard is working properly when it arrives that's why 7 days.

Now waiting for next Monday. Shop may be closed 15 & 17 August.

 

[billubakra]

page-20#post-2325594

updates till today..

called them yesterday, motherboard sent to Gigabyte Service Center for RMA.
According to their new policy "maximum 3-day Turnaround Time (TAT) in metro cities, and a 7-day TAT in non-metro cities as part its 3-year service warranty".
GIGABYTE Technology Revamps India Warranty Terms | GIGABYTE
But PrimeABGB told me it will take 1 week for RMA. I think they will check if new motherboard is working properly when it arrives that's why 7 days.

Now waiting for next Monday. Shop may be closed 15 & 17 August.

Off topic, why will be the shop closed on 17th?

 

[TigerKing]

Off topic, why will be the shop closed on 17th?

#Off_Topic_Reply
Bank Holiday on My Calendar.
I don't know if it's closed or not.
check calendar here.. English version also available.
KALNIRNAY 2017 - Android Apps on Google Play

 

[HE-MAN]

Guys, is EVGA gpu officially sold in India, I have seen some on PrimeABGB. If yes then what's the warranty in years and who handles RMA for EVGA in India

 

[Flash]

Guys, is EVGA gpu officially sold in India, I have seen some on PrimeABGB. If yes then what's the warranty in years and who handles RMA for EVGA in India

EVGA default warranty is 3 yrs.. you have to pay more for extended warranty.
For RMA,

Shipping

• EVGA provides repair centers throughout the world headquartered in: Brea, CA, USA; Munich, Germany; Taipei, Taiwan.
• All products being sent to EVGA for warranty repair or replacement must be shipped into our facility.
  • EVGA will not accept any packages being dropped off unless by a shipping courier.
• EVGA does not ship to PO Boxes, also any cross-shipped product cannot be sent to a mail forwarding address.
• All Standard Cross Shipments and EVGA Advanced RMA Replacement (EAR) products require an Adult signature upon delivery.
• The customer is responsible for the costs of shipping in order to return the product to EVGA for the RMA process.
• EVGA will ship RMA requests from our warehouse through EVGA’s choice of courier and shipping method.
• Damaged boxes, or products received in shipping envelopes will be immediately rejected and returned to sender.
• If your product is shipped to you and the address is invalid upon delivery you are responsible for a redirect or re-ship fee which will vary depending on your region and availability. You must contact EVGA prior to shipment for assistance to avoid this charge. EVGA is not responsible for packages delivered to an outdated address.
• If the product is returned to EVGA you will be responsible to pay for additional shipping charges. EVGA encourages you to check your shipping address prior to submitting any RMA request.
• EVGA recommends shipping via UPS, DHL, or FedEx and to always purchase insurance to protect your investment.

EVGA - Support - Product Warranty

 

[TigerKing]

Is there any way I can track gigabyte motherboard RMA??

it's like my "₹7200 old currency are going to be replaced with new one or used one"
but meanwhile they should provide us temporary motherboard. Is there any service like this??

 

[gta5]

I am not sure if it is posted here or not ..

just came across this recent RMA survey for all major PC components sold between
1 October 2015 and 1 April 2016 .. with returns request created before oct 2016

Very useful...

Use translate
Les taux de retour des composants (15) - HardWare.fr

 

[TigerKing]

Earlier Posts-2325594

Earlier Posts-2325722

updates till today..

called them yesterday, 16 August, motherboard returned to the shop from Gigabyte Service Center.
Shop said service centre repaired and sent motherboard to the shop. PrimeABGB will check and test computer for the same problem mentioned in earlier posts. And call me to pickup or wait (if problem persist) on Friday.

I don't know who took more time, Gigabyte Service Centre or PrimeABGB.

Waiting for Friday.. tomorrow... it's more than 20 days without computer..

 

[Flash]

Waiting for Friday.. tomorrow... it's more than 20 days without computer..

So what happened today? Got it?

 

[TigerKing]

So what happened today? Got it?

Earlier Posts-2325594

Earlier Posts-2325722

Earlier Posts-2326464

Updates took today..

On Friday evening, I called them at 4pm, they were testing at that time I guess, they told me to call later in 1 hour. I called them at 6 pm. They completed testing computer with new motherboard, everything working fine. They told me to take back computer on Saturday. But it's heavy training from Saturday till now in Mumbai. I decided to wait now. Let's see if weather changes..

I don't know exact reason for motherboard failure or information on motherboard fault. Shop didn't explain me about exact fault and failure. I will ask them at the time of collecting Computer.

My suggestion for the PrimeABGB will be increase manpower and get more working place. Also ₹750 for diagnosis is little bit costly.

My suggestion for customers/buyers will be if you know what's need to RMA or repair then provide that part only. Shops "Diagnosis" service is not needed.
Also for RMA, Company's service centre will get you faster repair or replacement if you can't wait. Shop will take more time for replacement or repair but they will test it before giving it to you.

 

[TigerKing]

Earlier Posts-2325594

Earlier Posts-2325722

Earlier Posts-2326464

Earlier Posts-2326634

update on Monday..
finally computer is in my place.. took from PrimeABGB today..
they don't know what was exact problem on motherboard. Also gigabyte did not mentioned what they repaired.

PrimeABGB used my computer for more than 5-7 occasions.. I can see my internet usage, browser history, internet logs (NetWorx), some software installed and deleted files.
I don't know if they steal any personal data, but I expected some professional behavior from them. OK.
They did good cable management after motherboard repaired.
Also now I found out Motherboard speaker (Beep) is missing. So there will be another trip to PrimeABGB..

RMA/Repair/Replacement call it what you want, but it took more time than what I expected earlier..

As I suggested earlier just go directly to Manufacturer's service centers, computer shops are useless for other than buying stuff.

 

[topgear]

The speaker is fairly easy to connect. Just read some online articles / forum posts or watch some videos and you should be able to do it.

If they lost the speaker then it's also not too pricey to get or you can live without this beep thing.

 

[TigerKing]

The speaker is fairly easy to connect. Just read some online articles / forum posts or watch some videos and you should be able to do it.

If they lost the speaker then it's also not too pricey to get or you can live without this beep thing.

I know how to connect speaker..
I just wanted original speaker which came with motherboard..

@bssunilreddy, hey buddy, computer worked on 21 st august and 22 august perfectly.
but as speaker was missing earlier I went back to PrimeABGB to get speaker, they gave me 1 speaker, I told them to test if it's working or not or otherwise I will have to make another trip to store..
Unfortunately speaker was not working, (found that on 22 August). So I removed speaker, and when I started computer, again same old problem started..
Automatic restart even on bios setup... etc etc problem as mentioned earlier in PM and here in this post.

What exactly happening to computer??
I told PrimeABGB about this problem on same day, 22 Aug, they told me to submit computer again and they will check it and submit faulty part for RMA.


Computer is still not submitted for checking after 22 Aug, due to heavy work and rain problem..

 

[bssunilreddy]

You need to replace Motherboard with any Asus Mobo I think.

This present Gigabyte is giving too many problems for you buddy.

Sent from my Moto G (5) Plus using Tapatalk

 

[TigerKing]

You need to replace Motherboard with any Asus Mobo I think.

This present Gigabyte is giving too many problems for you buddy.

Sent from my Moto G (5) Plus using Tapatalk

what should I tell PrimeABGB shop?? is it possible to ask for replacement ??...

instead of going to primeabgb should i go to Gigabyte service center???

 

[saswat23]

what should I tell PrimeABGB shop?? is it possible to ask for replacement ??...

instead of going to primeabgb should i go to Gigabyte service center???

A replacement might not be possible now, it depends on the service center whether to repair or replace (same brand).
If PrimeABGB doesn't charge you, take it to them for inspection. Ask them to inspect it in front of you this time. Otherwise move directly to Gigabyte Service center.

 

[bssunilreddy]

A replacement might not be possible now, it depends on the service center whether to repair or replace (same brand).
If PrimeABGB doesn't charge you, take it to them for inspection. Ask them to inspect it in front of you this time. Otherwise move directly to Gigabyte Service center.

+1 to this.

Sent from my Moto G (5) Plus using Tapatalk

 

[whitestar_999]

When my gigabyte mobo died,I took it directly to service centre.I saw the poster there on wall stating to bring processor & ram when taking back the mobo to confirm everything is working fine.I did the same & they connected my processor & ram in repaired mobo & started up the system 1-2 times.This is a good practice.Whenever you are going to service centre to take back repaired mobo,always take your processor & ram with you to confirm basic components are working fine.

P.S.after repair the bios was set to default which caused BSOD when I connected my hdd at home,figured it out after a day of experimenting & testing that,by default,sata ports were set in legacy mode instead of the AHCI mode which was required for my OS install to boot correctly.

 

[TigerKing]

A replacement might not be possible now, it depends on the service center whether to repair or replace (same brand).
If PrimeABGB doesn't charge you, take it to them for inspection. Ask them to inspect it in front of you this time. Otherwise move directly to Gigabyte Service center.

Yes they will not charge in 1 months time.
Earlier they inspected computer and told me that problem found on 2nd-3rd day. So they are finding exact problem with motherboard and later told me motherboard is faulty and they sent to Gigabyte service centre. Motherboard returned from service centre and they told me they will test it and it will take 2 days. They tested it and I went to get back computer. And they started computer in front of me. It was working. But speaker was missing so on next day I called them and told the same. They gave me speaker. I tried that but wasn't working. After removing same problem started..

I don't think they will inspect in front of me..
But as it's no charge in month period if problem persist again. I will go to them one last time..

Also I sent mail to Gigabyte service, (site ticket).