Teamviewer authentication failed

[avichandana20000]

I am trying to connect to a LAPTOP which is in Bangladesh through TEAMVIEWER 9. After giving ID and PASWORD it shows "authenticating" and then after a minute it shows "authentication rejected".

we are both having same version of teamviewer

what is the reason?

 

[icebags]

try asking bangladeshi laptop to get connect ed from another nearby same network laptop ?
also try setting an inputted pass.

 

[PrasantaShee]

Remote access

You can contact Teamviewer technical support for the same. Alternatively, if you want to try out something else for your remote access needs, you may try on premise R-HUB remote support servers. It provides a simple and easy to use interface and works well without any hassles.

 

[billubakra]

Faced a similar problem, some time back. If Teamviewer is installed in either of the systems remove it using Revo uninstaller and then without installing it try to connect. Also try using a small software like Ammyy Admin and see if it works or not.