Dear Mr xxx xxxxx(name removed),
Thank you for sending us your comment.
We extend our sincere apologies for the inconveniences you encountered due to our system malfunction that allowed hundreds of orders to checkout during the event which happens at the same time with very heavy load on the server system.
We know that it is not acceptable in which you have took the effort to participate and yet notified by the automated purchase order email sent to you in error about your successful attempt in the Crazy Deal. We kindly ask that you disregard it if you have received the automated purchase order email, and sincerely apologize for any inconvenience this communication may have caused.
Customers' feedback is our company's lifeblood and the sole reason we have been able to build such a successful company is because of your support. The only way we are going to continue to be successful is to regain your trust and confidence.
In pledge of this commitment,
1. We shall launch another Crazy Deal again on XBOX 360 Game Console plus Apple iPod on 15th April 2008, 7pm (GMT +08:00) - free shipping worldwide.
2.
We shall credit USD50 (US Dollars Fifity Only) into your account for you to purchase any product of your choice from www.ipmart.com
At the same time, we shall make refund to your paypal, worldpay, or transfer the amount that was received through bank transfer to your account or refund the amount to your bank account. Kindly log into your account to check and verify.
Again, it is not our intention to cause you any confusion and IPmart.com was built on great customer service with the highest integrity level of management system since 6 years ago, and we hope to rebuild your trust on that same basis - just give us the chance and opportunity to win you back.
We will do all in our power to again make this Crazy Deal on XBOX 360 Game Console plus Apple iPod a successful one.
Have a wonderful day.
Best Regards
xxxx(name removed)
iPmart Sales Team
www.ipmart.com
Tel: 6082-242424
Fax: 6082-420187
email:
xxx@ipmart.com