Negative Experience Snapdeal review : Snapdeal is fraud

ujwal.w

Right off the assembly line
Snapdeal.com is fraud.... Don't buy anything from snapdeal..... Shop at your own risk.......

My Story:

I bought a product which was Combo of 3 from snapdeal.com. At the time of purchase the price was Rs. 220 @ 70% discount..
That was discounted rate. I bought this product along with two product to save shipping charges.

Snapdeal Order No. : 1200849066
Order Placed On : 2013-08-21 03:20:45

Snapdeal product page always displays message "Dispatched in X business days" (X is any number between 1 to 10).
Most of the product shows dispatch day more than 3 days.
Can you imagine more than 3 days to dispatch in this online shopping era. From Flipkart, Infibeam and EBay I got my product DELIVERED in 3 days.
If I order a product on Monday before 3pm I can get my product delivered on Wednesday.
Anyways that's the different story. Coming to my story....

My product page has info "Dispatched in 7 business days".
After my checkout and payment through Net banking, I got Est. dispatch Date as Sep 2, 2013 i.e. 11 days from date of purchase. WT $#@&...... Can you imagine.

And On very next day morning, the product's price becomes Rs. 899 @ 50% discount. And to my surprise, after 5 days i.e on Aug 26 evening I got SMS from snapdeal that "Due to some issue at our seller's end we will not able to complete your order. We are hence cancelling your order."
I immediately logged in to snapdeal and checked my order and the product is available or not. And product was available and now price was Rs. 999 @ 50% discount.

Next day I called customer care for inquiring about my order cancellation. CC Executive said that the seller is running out of stock so we can't process your order. I said that don't give false explanation I just checked on snapdeal.com and product is still available and same seller is selling that product. But he stick to his false explanation and not ready to give up. I said I don't want refund I want my product and you can't cancel my order saying that seller is running out of stock.
Any online shopper OR person knows that if the product is still available on shopping site that means it is in stock with the seller.
For all my valid points/queries he has same answer that "The seller is running out of stock so we can't process your order". Then I said please ship my order when the seller will have stock as I've already paid for this product. Then CC Executive said sorry we can't process your order, you can buy the same product if it is available on our site. All my efforts in vain. Finally I don't want to talk to these besharams(shameless).

I think this might be snapdeal strategy to attract customers with low price then cancel their order saying out of stock due to lots of order and tell them to buy that product with increased price.

Please notice discount rate. I need a mathematician to solve this puzzle.:)

This was my first experience with snapdeal. I've posted this story to let other shoppers know about this.

BEWARE ....!!!


Note: The same product is still available on site and price is Rs. 799 @ 50% discount. ;-)
 

ravi_9793

TechTin.com
I have never faced any such problem with snapdeal, but sometimes these online shopping sites are tricky

But I have faced similar type of problem at ebay.in
So, now I have stopped shopping at ebay.

Can you please post some screenshots of your order and product url.
 

Zangetsu

I am the master of my Fate.
what is the product?
may be due to $ rate the prices have increased..
and snapdeal must have many dealers tied up so out of stock has very less chance (if they have only 1 dealer for that particular product)
also u can check with the dealer also..as they list the dispatch dealer name in the order status
 

suyash_123

Techno Freak
Same here .. Brought TP link "TP-LINK TL-WN723N 150Mbps Mini Wireless N USB Adapter " from snappy @ 575 bucks

1st buy from snap deal ... FACE PALM !! (Flipkart -OOS)

i placed order on 20th and received on 25th !!! hopeless: for 2 days it was showing only in DELHI warehouse !!!


1st thing the bill shipped with it is s#it .
it was Just dark carbon copy of bill with lots of tears and wrinkles and damage

(worst then photo copy made by old xerox center nearby ) .

There was Only one bill which act as both Address display of Courier and same as the customer copy of Bill


2. PACKING !! no doubt about Packing !!! worst then ever seen in my life !! HORRIBLE - Just one layer of bubble Wrap enclosed in a Plastic bag and Bill in same Plastic BAG

Flipkart rocks in packing !!!!

3. Product was Death on arrival :( . came from office and tried next day to find the it defective .
thank god it has 7 days of return back policy !! doono what will happen if that device show issue on 8th day !!

Product seems to be Original by cover .. seems TP link device is culprit :(

4. RETURN policy : (In progress)

Ok on 2nd day of delivery 26 th , i mailed them as well as fill form for return on Snapdeal.com

I contacted Snappy Customer care , to find they already started return journey and mail me ...

Customer care says
a ) in 4 days , courier boy will come and return will start - [Thank god - came 2nd day 27 th]
b) then it will be return back to Delhi !! - might take 3 /4 days (GOD knows)
c) they will check product in Delhi - 1-2 days
d) they will ask us to rely with replacement or Refund !!! - 1 day or less
e) Either it will be paid to you online OR by Snap deal CASH !! (Noooooo !!! - i dont want to buy anything from snap)
In this case mine was COD ... doono how and when they gonna return cash ??


Now i m placing same ORDER on FLIPKART today !! hope on monday i will get my delivery (fri- monday)

NOT Hoping to get Refund soon !!! lets see now
 

suyash_123

Techno Freak
Today is 4 oct 2013 (friday) : product is returned to B@STARD Snapdeal on 26th oct 213 (Friday) - 1 week id done - no reply yet no refund !!!

B@STARD Snapdeal did not come to me by them self till now . calling B@STARD Snapdeal Customer care is waste : It is maintenance since 1st oct 2013

Rasied a complaint on 1st OCT 2013 and they replied with complaint no only ...

Now they have My money and the product itself ...

B@STARD Snapdeal : once the money is extarcted there work is done !!!

RETURN journey = Lost your money and product both



PLEASE PLEASE PLEASE do not buy anything from B@STARD Snapdeal .. Boycott it like hell
 

krishnandu.sarkar

Simply a DIGITian
Staff member
I'm amazed how you already done with the payment through Net Banking after reading all the reviews on Snapdeal. If I buy from Snapdeal, I only use COD. I never pay them beforehand with all the negetive feedback over internet.

Anyway, I feel sorry for you bro :(

The same happened to me, I pre ordered GTA V for 2.7k (DISCOUNTED PRICE), and on 17th (Release Date), they cancelled my order and put another order for 2.9k automatically. Never bothered to call them to waste more time, energy and money. Simply didn't accepted the order when it came after a week.

On same date at night, bought it from PSN and downloaded.
 

kARTechnology

Sony " VA" "IO"
I ordered wdr3600 for 3.5k but order delayed (FAKE) for 1 week
cancelled after a week - SORRY STOCK NOT AVAILABLE[
B]
BUT IT TOLD "VERY FEW UNITS LEFT" WHEN BUYING SO I RUSHED[/B]

VERY VERY VERY VERY BAD SNAPDEAL YOU SHOULD directly say that stock not available when buy - not telling delayed etc and crap

nnow the product is 5k+ in FK
 

Ricky

Cyborg Agent
I wish I had seen this thread before..
I ordered a costly phone , they asked for 4 days and on evening for fourth day, they said another 4 days.. I am done.. Cancelled my order, now awaiting money to be returned.. I lost all my excitement and now will buy phone some other time.

I request everyone to stay clear from them..

(Even from ebay I have received multiple product, mostly shipped same day or next day)..
 

bssunilreddy

Chosen of the Omnissiah
I bought a Scooter for my 3 year old kid costing Rs.799 but snapdeal have sent me another cheap scooter which has some weird sharp edges and made of steel & plastic which is not as shown in the diagram of the website.
PS: Don't ever buy from them.
Warning to all: You see 1 product's image in its site and they send totally irrelevant item to you which might even be dangerous to use sometimes.
 

Ricky

Cyborg Agent
True, even I noticed, they were using wrong images for a low cost phone, was rather showing high end phone of that brand.
 

prehistoricgamer

Q.C Passed. Tested. OK
Off topic

I bought a Scooter for my 3 year old kid costing Rs.799 but snapdeal have sent me another cheap scooter which has some weird sharp edges and made of steel & plastic which is not as shown in the diagram of the website.
PS: Don't ever buy from them.
Warning to all: You see 1 product's image in its site and they send totally irrelevant item to you which might even be dangerous to use sometimes.

Hope they don't start selling escort services or bachelor party themes.

Imagine the customer's plight if he orders Rakhi Saawant's services as displayed on the site & instead gets Mamata Banarjee. Heck! Could be worse. Mayawati?! :-D
 

sujeet2555

In the zone
i ordered sandisk cruzer ,used the coupen and paid rs 100 less than the listed price (COD).i waited and waited for over one month.then snapdeal called to cancel the order and again reorder it.now the coupen was expired.no rs 100 discount.
 

nikku_hot123

In the zone
I ordered an IEM Denon AH C360 on 10 Jan with an offer price of 894/-and snapdeal showed the shipping date of 13 jan, but on shipping date I got one email mentioning that due to some problem it will be delayed by three more days. Then on 18th Jan I got mail that due to unavailability of the product your order has been canceled :mad: but it is still showing on their site with 2900/-. So I called them and they gave me an excuse that the vendor is changed so we were unable to fulfill the order. LOL, and if you still want it you can pay rest of the amount and get it. Fck snapdeal
 

ash63425

Broken In
I just got my order cancelled without any hassle. It was just that I sent an email to help@snapdeal.com telling that this is my order number and please cancel this and within 2 hours I guess I got an email and message from them confirming my order cancellation. Again they get my +1 for their quick action.
 

kARTechnology

Sony " VA" "IO"
I just got my order cancelled without any hassle. It was just that I sent an email to help@snapdeal.com telling that this is my order number and please cancel this and within 2 hours I guess I got an email and message from them confirming my order cancellation. Again they get my +1 for their quick action.

SNAPDEAL cancelS orderS with huge happiness....
you say not to cancel, they will be sad and cancel it....happened to me when they sold tplink wdr3600 @3550 nonly(now it is 5k :()
 

coderunknown

Retired Forum Mod
ordered a couple of stuff from snapdeal. the bill amount is always more than what i paid. Eg: got Soundmagic ES18 for 548 but the invoice has the value as 624.
 
Top Bottom