CAUSE
This problem can occur because Outlook 2002 upgraded the profile once and set a registry key that specifies not to upgrade the profile again. When you revert to Outlook 2000 IMO, choose to use the current profile, and upgrade to Outlook 2002 again, that profile is skipped during the upgrade process.
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RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP.
307841 (*support.microsoft.com/kb/307841/EN-US/) OFFXP: How to Obtain the Latest Office XP Service Pack
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WORKAROUND
To work around this behavior, use the following methods.
Method 1: Change Profiles
To do this:
1. Close Outlook 2002.
2. Click Start, point to Settings, and then click Control Panel.
3. Double-click Mail.
4. Click Show Profiles.
5. In the box that reads The following profiles are setup on this computer, verify if there are two profiles listed. If there are two profiles listed and Outlook is configured to use a profile named Microsoft Outlook Internet Settings, the profile may be damaged. Configure Outlook to use the second profile. To do this:
a. Click Always use this profile, and then in the box below this selection, click on the second profile listing.
b. Click OK.
Method 2: Manually Create a Profile for Outlook 2002
To do this:
1. Close Outlook 2002.
2. Click Start, point to Settings, and then click Control Panel.
3. Double-click Mail.
4. Click Show Profiles, click Add, name the profile, and then click OK.
5. Click Add a new e-mail account, and then click Next.
6. Click a type of account, and then click Next.
7. In the E-mail Accounts dialog box, enter the necessary information, and then click Next.
8. Click Finish.
9. If the Always use this profile option is selected, select the profile that you just created, and then click OK.
NOTE: In some cases you may need to click the Prompt for Profile option to correct this problem after you create a new profile.
