Official Windows 10 Thread: Installation and Issues (check first post)

andy_65_in

Padawan
Is it a hardware failure? Please explain further.

What exactly happens when you press power button?
The pc wont boot at all

How can i uninstall this update

Its in warantee...asus will repair..but ill hv to travel 80 km to the service centre..havent told them about the update....
 

whitestar_999

Super Moderator
Staff member
How can i uninstall this update
You can't without windows starting first.

Its in warantee...asus will repair..but ill hv to travel 80 km to the service centre..havent told them about the update....
Is it desktop or laptop because you don't take asus mobo to service centre without making sure it is the mobo which is dead & not some other issue? If it is laptop then no need to tell about update other than giving the standard excuse that after shutting down it didn't start next time.
 

andy_65_in

Padawan
When powered using AC...the
You can't without windows starting first.


Is it desktop or laptop because you don't take asus mobo to service centre without making sure it is the mobo which is dead & not some other issue? If it is laptop then no need to tell about update other than giving the standard excuse that after shutting down it didn't start next time.
Its a laptop...but if the may 2020 crap update has to be rolled back....will these servicecentre clowns know that...
 

whitestar_999

Super Moderator
Staff member
When powered using AC...the

Its a laptop...but if the may 2020 crap update has to be rolled back....will these servicecentre clowns know that...
They don't have the time to go so deep, first they will check for hardware issues & if there is any then they will replace the part. For software issue they will simply format & reinstall windows.
 

andy_65_in

Padawan
Ok....will try once again tomorow if something happens,otherwise then off to the service centre....could even be a hardware failure..???
 

patkim

Cyborg Agent
Generally, Asus laptop batteries are mostly not user serviceable/replaceable, however in case your laptop battery is, then remove the battery, power cord and press power button for 30 seconds to remove any static or residual charges from the board and try again. If not user replaceable, ignore this option since the laptop is in warranty, you should not attempt to open any back panels.

Else just charge the battery for 8 – 10 hours overnight and check again.

Your hardware might have failed and in case even if any of the above works, even then it might be heading towards intermittent failures in future.

Since service center is far away, call them in advance to understand if they have any policies/procedures on data backup in case such support is required.
 
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andy_65_in

Padawan
The bty is internal...will try booting from a usb method....if its a update error,i suppose the best would be to rollback to the previous windows version
 
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