money lost during online transaction

[Deleted member 26636]

ok...so i booked two tickets online...went forward to make the payment using my SBI debit card...filled out the details & then clicked on PAY...the page started loading but after about 5 mins it returned an error...some sort of fatal error saying the transaction failed...then i received an email that said due to transaction failure the tickets were not booked...this happened last night..today when i checked my balance it showed that there was only 438rs...i had 7000rs & the tickets totaled Rs6562...which was deducted...now i don't have my tickets & also the money is lost..i've sent an email to the booking website with the respective details & the order no for the transaction...the support email that i received earlier says that money will be returned within 2 business days...how reliable is this...will i get my money back?

 

[Aspire]

It'll get refunded

 

[Spiff]

Dont worry...
Same happened with me thrice ( once on Air India and twice on IRCTC site)

Money will get refunded in 2 to 3 working days.
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[Deleted member 26636]

oh thats a relief...hope it gets refunded...keeping my fingers crossed though..

 

[DigitalDude]

it has happened to me several times during different online transactions bad luck I guess... or probably our online banking gateways are not that much of a win

but every time money gets returned safely. don't worry.


_

 

[rhitwick]

Don't worry ur money will be refunded...may take time, but it will...

b/w u have not deleted the e-mail, right?

 

[Deleted member 26636]

thanx...thats a relief..& no i haven't deleted the email..

 

[dd_wingrider]

If it matters, its always better to book tickets using credit cards. So that even if something like above mentioned happens you do not end up sitting with low balance in your account.