Lenovo Customer Care not replacing burnt adapter

[vinyasmusic]

Guys facing a grave issue here
My laptop adapter got burnt (electrical) recently. So I filed a complaint in customer care for replacement, after a few days they reverted back saying the serial number for the laptop and charger are a mismatch (WTF?)
I checked with all my friends who had a similar charger about it but none of them had taken mine. Now they say it cannot be replaced as it is not mine :/ Help me on this coz I need my laptop for my work ASAP
Laptop Model : Z500
And it is still under warranty and ADP

 

[seamon]

Get a new one?

 

[kkn13]

Guys facing a grave issue here
My laptop adapter got burnt (electrical) recently. So I filed a complaint in customer care for replacement, after a few days they reverted back saying the serial number for the laptop and charger are a mismatch (WTF?)
I checked with all my friends who had a similar charger about it but none of them had taken mine. Now they say it cannot be replaced as it is not mine :/ Help me on this coz I need my laptop for my work ASAP
Laptop Model : Z500
And it is still under warranty and ADP

if you are absolutely sure its your own adapter,file a complaint and see
otherwise get a new one,even akosha charges Rs400 to fight for you and an adapter costs Rs600 so no point using that route

 

[$hadow]

if you are absolutely sure its your own adapter,file a complaint and see
otherwise get a new one,even akosha charges Rs400 to fight for you and an adapter costs Rs600 so no point using that route

Unless he wants to save 200 bucks.

 

[seamon]

Unless he wants to save 200 bucks.

and have extended headaches instead.

 

[vinyasmusic]

if you are absolutely sure its your own adapter,file a complaint and see
otherwise get a new one,even akosha charges Rs400 to fight for you and an adapter costs Rs600 so no point using that route

Can you get me a link to buy the adapter please ?

 

[$hadow]

and have extended headaches instead.

Yup I forgot to list that.

 

[kkn13]

and have extended headaches instead.

agreed,hes better off buying a new adapter

- - - Updated - - -

Can you get me a link to buy the adapter please ?

not very sure,check out the adapters on flipkart and see which matches ur model

 

[$hadow]

Type your model and google it.