asingh
Aspiring Novelist
Threaten to change your ISP.
Airtel does not care. Those days are gone.
Threaten to change your ISP.
BSNL is not there in Delhi and Mumbai. Over here we have MTNL which is totally crap. I used it before airtel and their net went down every few minutes. They always replied to complaints saying it was a problem from the back end and will be fixed soon.
Internet in India is still a gamble. Private providers are rampant with bad practices and are deceitful and lie. They also slap on charges for stupid add - on (virus packs) and are indifferent to the pathetic situation of the customer. Also as user base is guaranteed now every month, the CC and nodal officers are getting rude day by day. They have uneducated people servicing (voice) their call/contact centers and the managers/TL's are never available. ISPs put users in the incessant query-->complaint--->nodal officer loop which never ends. Be it billing or bad FUP customers suffer.
Government ISP, care nothing. The line men are still from the 80's era who come on a cycle with a manual jumper over ride tool. Want palm greasing and spit gutka on your door before entering. They come at their will and are uninterested.
LOL Both MTNL and Airtel users need to be lucky to be happy with their connection.As of now, my Delhi MTNL connection works fantastic. Touch wood. Same for my Mumbai MTNL. Maybe I am just lucky.
LOL Both MTNL and Airtel users need to be lucky to be happy with their connection.
make a group of aggrieved customer and send them a legal notice .I've already complained 4-5 times last month. They kept saying that they will send an engineer but never did. So I finally got fed up and let it be.