I don't know how many of you remember this but I had had multiple problems with my HP Pavilion dv9295ea and had taken HP to court (purchased in April 2007; problems in sept; repairs from feb to may, 2008; arguing over the phone throughout may; national consumer forum + consumer court from june to nov 2008; execution on judgement took a couple of months). I am no longer in India but the laptop was returned to HP's lawyer in Cochin today and they handed over the full purchase price + 18% more. This is very likely to be the first time anyone has followed through on a consumer level case against them in India and got the desired results (couldn't find any similar story online back when I was facing the problems). I hope this serves as an inspiration to anyone who has been seriously wronged by any laptop manufacturer in India. Full report: http://koshyjohn.com/hp Share it around! It's on the first page of Google results for 'hp customer care india' but only on the second for 'hp customer care'.