chinmay
Journeyman
Hi,
I own a domain *www.chinmayd.com which I bought from Shyper Communications Inc ( www.shyper.com ) on 14th November 2005. I've been paying my domain bills each year through paypal without any hassles.
This year though when I tried paying my bill I found out that shyper has dicontinued its hosting services. The due date of my payment was 14th Nov 2008, but the bill hasn't been paid as yet and the domain is parked. Just to let you know I always pay my domain bills very late and the domain remains parked from 14th Nov till the bill payment date every year, so I don't think thats a problem.
This is the message displayed on its website for existing Shyper customers :-
IMPORTANT NOTICE OF CHANGES TO SHYPER.COM
Shyper discontinued hosting services effective July 2008.
The domain was sold and new ownership will be re-developing the shyper brand.
If you are a shyper client and were not notified of these changes and have questions, please send your inquiries to:
new.support@shyper.com
I tracked back all the emails from Shyper and it had never informed me about this. When I emailed shyper on the above mentioned address I got an automated email reply. This is what I got :-
Shyper discontinued hosting services effective July 2008. Email
notifications were sent to inform you of these changes.
How Does This Affect Customers Whom Did Not Receive Notification Of
These Changes?
Unfortunately support is no longer available. The majority of shyper
clients have moved on to new hosting and website files on Shyper
services are no longer accessible.
If you are a customer who did not have current or correct email
contact information then we apologize for any inconvenience and you
will need to secure new web hosting at this time.
If you purchased a domain through Shyper's Enom reseller account we
can push your domain to another Enom accredited registrar when
requested to do so. Domains are unlocked at this time so you can also
request a transfer from the domain registrar of your choice.
Can I Contact Former Shyper Staff?
Some Shyper customers may have personal contact information for former
shyper support staff, we ask that you please respect their privacy and
not contact them.
Why Did Shyper Discontinue Hosting Services?
Shyper changed ownership twice during the last three years and
migrated customer data via 3rd party billing management software which
produced many bugs in the system. In addition, Shyper servers were the
victim of hacking attacks recently that created server data
difficulties. Shyper ownership decided at that time that the business
was no longer viable given the past and present problems.
For Customers Who Paid For 6 months - 1 Year Hosting
Paypal allows us to refund transactions up to 2 months from the time
the payment was made. We will be refunding all customers where
appropriate to do so.
The Shyper Domain Still Appears To Be Active?
The domain was sold and the new owners will be re-developing the shyper brand.
If You Additional Questions Not Related To Recovering Website Files
Send an email with specific details and we will try accomodate your
request as much as possible.
We apologize for any inconvenience.
Shyper Support
As you can see that the domains owned by Shyper are unlocked at the time and can be transferred to any other domain reistrar. How should I go about this process and what will be the charges for the same? Will I be charged any extra fee for domain transfer?
I am willing to pay the reasonable fee if any domain registrar is willing to do this work.
Thanks in advance
I own a domain *www.chinmayd.com which I bought from Shyper Communications Inc ( www.shyper.com ) on 14th November 2005. I've been paying my domain bills each year through paypal without any hassles.
This year though when I tried paying my bill I found out that shyper has dicontinued its hosting services. The due date of my payment was 14th Nov 2008, but the bill hasn't been paid as yet and the domain is parked. Just to let you know I always pay my domain bills very late and the domain remains parked from 14th Nov till the bill payment date every year, so I don't think thats a problem.
This is the message displayed on its website for existing Shyper customers :-
IMPORTANT NOTICE OF CHANGES TO SHYPER.COM
Shyper discontinued hosting services effective July 2008.
The domain was sold and new ownership will be re-developing the shyper brand.
If you are a shyper client and were not notified of these changes and have questions, please send your inquiries to:
new.support@shyper.com
I tracked back all the emails from Shyper and it had never informed me about this. When I emailed shyper on the above mentioned address I got an automated email reply. This is what I got :-
Shyper discontinued hosting services effective July 2008. Email
notifications were sent to inform you of these changes.
How Does This Affect Customers Whom Did Not Receive Notification Of
These Changes?
Unfortunately support is no longer available. The majority of shyper
clients have moved on to new hosting and website files on Shyper
services are no longer accessible.
If you are a customer who did not have current or correct email
contact information then we apologize for any inconvenience and you
will need to secure new web hosting at this time.
If you purchased a domain through Shyper's Enom reseller account we
can push your domain to another Enom accredited registrar when
requested to do so. Domains are unlocked at this time so you can also
request a transfer from the domain registrar of your choice.
Can I Contact Former Shyper Staff?
Some Shyper customers may have personal contact information for former
shyper support staff, we ask that you please respect their privacy and
not contact them.
Why Did Shyper Discontinue Hosting Services?
Shyper changed ownership twice during the last three years and
migrated customer data via 3rd party billing management software which
produced many bugs in the system. In addition, Shyper servers were the
victim of hacking attacks recently that created server data
difficulties. Shyper ownership decided at that time that the business
was no longer viable given the past and present problems.
For Customers Who Paid For 6 months - 1 Year Hosting
Paypal allows us to refund transactions up to 2 months from the time
the payment was made. We will be refunding all customers where
appropriate to do so.
The Shyper Domain Still Appears To Be Active?
The domain was sold and the new owners will be re-developing the shyper brand.
If You Additional Questions Not Related To Recovering Website Files
Send an email with specific details and we will try accomodate your
request as much as possible.
We apologize for any inconvenience.
Shyper Support
As you can see that the domains owned by Shyper are unlocked at the time and can be transferred to any other domain reistrar. How should I go about this process and what will be the charges for the same? Will I be charged any extra fee for domain transfer?
I am willing to pay the reasonable fee if any domain registrar is willing to do this work.
Thanks in advance
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