Damn i should have started a thread on this
. i think i already had one regarding tech jobs lol
anyways
@ashok :
- try getting dumps of Network Plus or even those software tests if possible .
- Brush up ur OSI layers and be thorough on which devices go where .
- Most tech support guys , will ask u questions and if u do well , they will skip to the next question which will probably be more difficult .
- If u dont know an answer , never try to confuse urself with another answer which might be similar . Be precise in what u know and leave out what u dont .
- be slow and accurate and Pronounce the terms well and stress on them . If its voice support , this will be what their looking for even in technical round .
- anyways they will have training for a month i guess before u hit the floor , so watch out for ur english and straigh forward answers . all the best
- try to stay as calm as possible , even standing under a fan during the talk is good . keep a hanky in hand
- Find out who their clients are , through their site or other way . If their an ISP prepare on questions based on that like routers and switches and differences , If their PC manufacturer , Home networking and basic network questions might be put to u like connecting 2 or more computers , troubleshooting even though u have all the connectors , connecting printers over the network .
- Some guys might try to put u off by asking u "are u sure the answer is right " if u know , stick by ur answer .
- How to check network devices on modems , under diff windows version .
- How to manually install modems and stuff and troubleshoot them
- ip address classes and subnet . not many go into subnetting itself as u have to calculate and stuff . just brush through it in any case . Search for "subnet+ppt" or subnet+guide to get good presentations explaining stuff abt subnets or any term for that matter .
regarding telephonic interview , just google/teoma for telephone interview guide or do's and don't . till then try these .
- Always answer the interview standing up and not sitting down . this actually works for some reason
- Smile : the guy on the other end will know ur a calm person , even if he cant see it .
- Polite as possible , but dont over do it
- Ask them their name and if u cant pronounce well ( if their american or british ) , ask how u can call them .
- Dont start of answers with Basically
- Record ur voice on pc or cassete on the basic questions like , tell me abt ur self and give ur experience and background . Listen to it and try to improve on it with each recording . Even standing in front of a mirror will make u more confident . This is the BEST way to get through BPO interviews anywhere . Trust Me
- Keep a copy of ur cv u sent them in front of u . Some people send so many diff versions , they fumble during the interview .
- Keep a pen and paper next to u , koz they probably will give u info on ur next round
- If they ask u if u have any questions , dont go into compensation talk already , stick to how u can move up the company and how high u can move into a company (optional) . or general doubts abt the company and if they plan to expand in the future .
- End the call with a thanks and how u appreciate them for taking the time to call u .