Nipun
Whompy Whomperson
This is posted as "views" not "complaint" as I've not actually purchased the product yet. However, Mods, if you feel this prefix is wrong, change it.
Hello everyone.
I was looking forward to buying an Epson L210 multifunction printer. As the inks were not available on flipkart and the printer is comparatively priced higher, I looked for "authorized dealers" on Epson India's website. I found contact details of Intech Systems Pvt Ltd. I called them up to inquire the availability and price of the product and ink bottles. On the first call:
I: Infotech Systems?
He: Yes?
I: You have Epson L210 in stock?
He: Yes. Where are you calling from?
I: Rohini *hangs up*
Thinking this might be some error in network, I call him again. He picks up the phone, and before I could say anything I was hung up again. I wondered what idiotic behavior this was, but continued to send him an email with my queries. I asked him about the availability of printer & ink, and mentioned about the bad experience I had. Further, I mentioned that if I continue having such experience with him, I would not be interested in buying from him but would also contact Epson India regarding he being the "authorized dealer".
All this had happened yesterday. Today I got this email from him:
The price is good and I'm glad my queries were answered, but:
If "ur", "n" and "u" the kind of words one uses in such emails? I would call this unprofessional. Completely bugs me.
Being apologetic is good on part of the dealer. But the line which follows clearly shows "bhad me jae apology"-attitude.
"...don't act like my Employer..." Wait, what? Is a customer not the one who is paying him?
This has left me wondering. If this is the kind of replies I'm getting before I even get the product, what would happen once I get it? Being in the queue forever for getting the products serviced? Getting more frustrating replies?
No thanks Epson. Maybe I'm habitual of FlipKart's customer-first service. But one thing for sure, I'm not interested in getting an Epson from this dealer anymore.
If anyone else also has experiences with this dealer(good, bad, neutral - doesn't matter), please share. Would be good to know if this is a one-time error or is this another Rashi Peripherals/Navnit Motors in making.
Hello everyone.
I was looking forward to buying an Epson L210 multifunction printer. As the inks were not available on flipkart and the printer is comparatively priced higher, I looked for "authorized dealers" on Epson India's website. I found contact details of Intech Systems Pvt Ltd. I called them up to inquire the availability and price of the product and ink bottles. On the first call:
I: Infotech Systems?
He: Yes?
I: You have Epson L210 in stock?
He: Yes. Where are you calling from?
I: Rohini *hangs up*
Thinking this might be some error in network, I call him again. He picks up the phone, and before I could say anything I was hung up again. I wondered what idiotic behavior this was, but continued to send him an email with my queries. I asked him about the availability of printer & ink, and mentioned about the bad experience I had. Further, I mentioned that if I continue having such experience with him, I would not be interested in buying from him but would also contact Epson India regarding he being the "authorized dealer".
All this had happened yesterday. Today I got this email from him:
The price is good and I'm glad my queries were answered, but:
If "ur", "n" and "u" the kind of words one uses in such emails? I would call this unprofessional. Completely bugs me.
Being apologetic is good on part of the dealer. But the line which follows clearly shows "bhad me jae apology"-attitude.
"...don't act like my Employer..." Wait, what? Is a customer not the one who is paying him?
This has left me wondering. If this is the kind of replies I'm getting before I even get the product, what would happen once I get it? Being in the queue forever for getting the products serviced? Getting more frustrating replies?
No thanks Epson. Maybe I'm habitual of FlipKart's customer-first service. But one thing for sure, I'm not interested in getting an Epson from this dealer anymore.
If anyone else also has experiences with this dealer(good, bad, neutral - doesn't matter), please share. Would be good to know if this is a one-time error or is this another Rashi Peripherals/Navnit Motors in making.
