even if they haf the recovery partition (which is the fastest way to recover) they shud include the CDs. what if some novice messes up wid the recovery partition? the service engg. has to come and do the recovery. instead if they'd included CDs and provide a recovery sheet jus stating that the customer put in the recovery cd and reboot and wid minimal Questions asked if he's able to restore to factory default settings then dell will save a lot of money spent in solving problems like these.
companies should look into matters like these. these small droplets will save them huge buckets of water!!! afterall how much do the CDs cost? only the mastering costs... that too they master the cds/dvds in bulk. i think its foolishness on the part of the company if they do not provide CDs. it will only add to their costs at the end of the day.
