HP Envy TouchSmart 15-J001TX

[maverick786us]

Hey I too was awaiting for this model from a long time ...
Well do tell me about this model when you recieve it and ... do confirm about its ADP and Warranty in India as When I called HP after seeing this model on flipkart they told that they dont have any details about this model yet ,....

My email is pranavganore@yahoo.com

so please give as much details about this model when you recieve it as you can give .....
Photos are welcome too .. Sorry for the trouble .. but im really counting on you...

In Flipkart its mentioned that its 1 year accidental warranty. When I called customer care they said that the warranty will be provided by HP. Flipkart mentioned that it will be an ordiary island keyboard. But in this HP Website, they have mentioned that it will have a backlit keyboard, which is pertty much required these days.

Unfortunately this order will take 7-8 working days to deliver this order. So I've started getting bit impatient

 

[diya.r]

In Flipkart its mentioned that its 1 year accidental warranty. When I called customer care they said that the warranty will be provided by HP. Flipkart mentioned that it will be an ordiary island keyboard. But in this HP Website, they have mentioned that it will have a backlit keyboard, which is pertty much required these days.

Unfortunately this order will take 7-8 working days to deliver this order. So I've started getting bit impatient

Hello,
I too noticed the discrepancy with regard to the backlit keyboard on flipkart . I'm interested in the buying the product as well. So i thought I'll clarify the matter directly frm the source i.e, hp customer support. But the customer care people at hp don't even know that this product has been launched. The same is the case with various hp world stores in my city (bangalore). So i think maverick it would be a huge favour for a lot of people if you could give us the details on this laptop either here or on the flipkart website. Thank you

 

[maverick786us]

Hello,
I too noticed the discrepancy with regard to the backlit keyboard on flipkart . I'm interested in the buying the product as well. So i thought I'll clarify the matter directly frm the source i.e, hp customer support. But the customer care people at hp don't even know that this product has been launched. The same is the case with various hp world stores in my city (bangalore). So i think maverick it would be a huge favour for a lot of people if you could give us the details on this laptop either here or on the flipkart website. Thank you

Let me receive the laptop then I will let you know. Right now I am bit disappointed with flipkart. This laptop is supposed to be delivered within 7-8 working days. I booked this laptop on 29th July @ 6:15PM. Although I accidentally entered wrong cell #. So they said that they were trying to reach me. But couldn't contact me, therefore the order was on hold. Next day after couple of argument, they updated my correct contact #, gave a confirmation call, where they asked for confirmation, and the product was finally confirmed. Today is Aug 3 and still the order isn't processed. I don't know WTF!! is going with flipkart. I've been waiting for this laptop for year. In india a high end HP Envy 15 & 17 with full HD never came.

BTW way there is a good news for other buyers, Flipkart has reduce the price of this model. It is available @ 78880. Although this time there is no ZERO % EMI or 10% cash back on Citi Bank credit card

 

[diya.r]

Let me receive the laptop then I will let you know. Right now I am bit disappointed with flipkart. This laptop is supposed to be delivered within 7-8 working days. I booked this laptop on 29th July @ 6:15PM. Although I accidentally entered wrong cell #. So they said that they were trying to reach me. But couldn't contact me, therefore the order was on hold. Next day after couple of argument, they updated my correct contact #, gave a confirmation call, where they asked for confirmation, and the product was finally confirmed. Today is Aug 3 and still the order isn't processed. I don't know WTF!! is going with flipkart. I've been waiting for this laptop for year. In india a high end HP Envy 15 & 17 with full HD never came.

BTY way there is a good news for other buyers, Flipkart has reduce the price of this model. It is available @ 78880. Although this time there is no ZERO % EMI or 10% cash back on Citi Bank credit card

Hello,
Hey not to worry the flipkart guys were prepared to see if i cud get the cash on delivery option so that definitely tells u they hav the product, you'll get in a few days. Also they gave me a call back to confirm it has backlit keyboard. Do tell how it worked out when u get it.

 

[maverick786us]

Hello,
Hey not to worry the flipkart guys were prepared to see if i cud get the cash on delivery option so that definitely tells u they hav the product, you'll get in a few days. Also they gave me a call back to confirm it has backlit keyboard. Do tell how it worked out when u get it.

Mine is not a cash of delivery option. I paid using the credit card. When i called them yesterday, they said that it weren't available with one dealer so they are looking for another dealer. Tomorrow will go into waste because of Sunday. I have to wait till Monday to get further info. The thing is when I track my order it still says processing. Their whole procedure is,

1) Processing in which the seller a) confirms the order then b) Packs the order and then c) Dispatches it from the warehouse then comes...
2) Shipping in which the seller a) The package ships b) Reaches the nearest hub near your house then c) Delivers

In my case it has only reached approval process which is before processing.

Hello,
I too noticed the discrepancy with regard to the backlit keyboard on flipkart . I'm interested in the buying the product as well. So i thought I'll clarify the matter directly frm the source i.e, hp customer support. But the customer care people at hp don't even know that this product has been launched. The same is the case with various hp world stores in my city (bangalore). So i think maverick it would be a huge favour for a lot of people if you could give us the details on this laptop either here or on the flipkart website. Thank you

Today I went to HP Computer world in Nehru Place to know more about the details of this laptop. They said that they don't have any information on this laptop. They also told me that there are some products, which HP has granted permission to be sold by specific dealers like flipkart. Everyone doesn't have the right to sell such products.

 

[diya.r]

Mine is not a cash of delivery option. I paid using the credit card. When i called them yesterday, they said that it weren't available with one dealer so they are looking for another dealer. Tomorrow will go into waste because of Sunday. I have to wait till Monday to get further info. The thing is when I track my order it still says processing. Their whole procedure is,

1) Processing in which the seller a) confirms the order then b) Packs the order and then c) Dispatches it from the warehouse then comes...
2) Shipping in which the seller a) The package ships b) Reaches the nearest hub near your house then c) Delivers

In my case it has only reached approval process which is before processing.



Today I went to HP Computer world in Nehru Place to know more about the details of this laptop. They said that they don't have any information on this laptop. They also told me that there are some products, which HP has granted permission to be sold by specific dealers like flipkart. Everyone doesn't have the right to sell such products.

Hello,
I understand ur impatience especially cause u hav already payed for the product and it is a large amount. Until u actually hold it urself u wud b apprehensive. in my experience they always deliver the product by the last business day mentioned, even if they ship it just before the last date. I'm pretty sure u will get it by tuesday. I hope.

If HP stores have no info i can imagine that. But how in the world wouldn't HP customer support mentioned on their website not know about this i can't understand.

By the way there is still confusion regarding the backlit keyboard. Flipkart customer support gives conficting info .
Well i guess its upto people who hav this laptop to educate others bout. I hope u get ur laptop soon and it holds up to ur expectation.

 

[maverick786us]

If you look at this HP's official website. They have clearly mentioned that, it has the backlit keyboard.

Another good news is, for anyone who has purchased any HP Envy TouchSmart laptop between June 14th till July 31st will have additional 3 year warranty worth 6K and some additional schemes worth 4K, all free of cost. But for that you have to register by 10th of August midnight.

 

[diya.r]

When I mentioned about the HP website, flipkart said the Indian model doesn't have a backlit keyboard. As for HP's Indian website the laptop isn't even listed. Ur lucky enuf to avail the offers though.

 

[maverick786us]

Looks like flipkart doesn't have a technical panel. So i don't think they have enough knowledge. HP produces universal model, therefore they won't make changes with a model design for a particular geographical location. Anyways I am taking it as a grain of salt. If it consist of Backlit Keyboard I will conside rmyself lucky, otherwise i will be satisfied anyways.

 

[diya.r]

I officially confirmed it with HP customer support the laptop indeed does have a backlit keyboard so that's some good news for u. And u mentioned that You'll be getting extended warranty and other redemptions so all in all u come out the winner. Do plz review the laptop when u can. Hope u get it soon.

 

[rahuljindal]

Looks like flipkart doesn't have a technical panel. So i don't think they have enough knowledge. HP produces universal model, therefore they won't make changes with a model design for a particular geographical location. Anyways I am taking it as a grain of salt. If it consist of Backlit Keyboard I will conside rmyself lucky, otherwise i will be satisfied anyways.

Hello maverick...I am rahul...I am thinking of purchasing the same laptop but I on the other hand will only buy from local shop which by now have no idea about this laptop ...As per your worry...it will surely have backlit keyboard bcoz flipkart are always screwing up the specs of laptops...and as diya.r said you will also recieve 3 years warranty and 4000 rs voucher...but i contacted local hp world store about this laptop and how it is available at flipkart...they said flipkart will not deliver as by now...so you just have to wait a little bit..

PS:Can you post a unboxing video from your youtube channel when you do recieve it?

 

[maverick786us]

Hello maverick...I am rahul...I am thinking of purchasing the same laptop but I on the other hand will only buy from local shop which by now have no idea about this laptop ...As per your worry...it will surely have backlit keyboard bcoz flipkart are always screwing up the specs of laptops...and as diya.r said you will also recieve 3 years warranty and 4000 rs voucher...but i contacted local hp world store about this laptop and how it is available at flipkart...they said flipkart will not deliver as by now...so you just have to wait a little bit..

PS:Can you post a unboxing video from your youtube channel when you do recieve it?

Flipkart has given me the time of 7th Aug. If I don't receive my product before 10th, I will sue them.

HP World doesn't have any idea on this laptop, they said that there are certain models which HP has only given permission to dealers like flipkart.

You should visit this link to know more about 3 year warranty and other offers.

 

[diya.r]

They should deliver the product to u by tomorrow. Otherwise its sheer injustice if it causes u to loose out on the offers. U had mentioned that ur order was stuck in the processing stage. Has it at least been shipped? Hope u get it tomo.

 

[$hadow]

Flipkart has now a days started to freak out people I ordered nexus 7 about 20 days back and for the first week order was under processing so I called them and then it took another 2 days for clarification that my order is placed and yet to be shipped blah blah blah. So after 15 days of my holding back and product still under processing I cancelled and by that time I got to know that N7 is right now sold by amazon at a fairly cheaper price I it from there and yesterday I even got the delivery reason being Sunday was in between.

 

[maverick786us]

They should deliver the product to u by tomorrow. Otherwise its sheer injustice if it causes u to loose out on the offers. U had mentioned that ur order was stuck in the processing stage. Has it at least been shipped? Hope u get it tomo.

Yes it was shipped @4:15PM so hopefully I will receive it by tomorrow.

But it wasen't that easy. First I received an email from flipkart stating, that the product is still unavialable with the dealer therefore will take couple of days. Then I called customer care, they first said that the product is not available with the dealer, and I had to be aggresive with them. They asked me to hold for a moment and then confirmed that the product is available with the dealer and will be shipped today.

 

[diya.r]

Yes it was shipped @4:15PM so hopefully I will receive it by tomorrow.

But it wasen't that easy. First I received an email from flipkart stating, that the product is still unavialable with the dealer therefore will take couple of days. Then I called customer care, they first said that the product is not available with the dealer, and I had to be aggresive with them. They asked me to hold for a moment and then confirmed that the product is available with the dealer and will be shipped today.

That is indeed good news . I guess ur persistence paid off. Although they shouldn't have complicated the purchase in the first place. What i don't understand is if flipkart doesn't have a dealer lined up ,why list the product as available at all. Anyways ur finally getting the laptop that's pretty exciting. Do tell if it stood up to ur expectations when u get it.

 

[rahuljindal]

Yes it was shipped @4:15PM so hopefully I will receive it by tomorrow.

But it wasen't that easy. First I received an email from flipkart stating, that the product is still unavialable with the dealer therefore will take couple of days. Then I called customer care, they first said that the product is not available with the dealer, and I had to be aggresive with them. They asked me to hold for a moment and then confirmed that the product is available with the dealer and will be shipped today.

Hey.Good to hear that your laptop has been shipped.It will probably reach to you tomorrow or day after tomorrow.But I have another doubt about this laptop.The weight of the laptop is written 2.56 kg on flipkart but it is written "starting at 2.19 kg" at hp website.This almost is 0.5kg lighter.Now i don't know which one to believe .I am thinking weight at hp website is written without battery inserted.What do you think?

 

[diya.r]

You'll b getting ur laptop today rite. Do say how it was when u can.

 

[diya.r]

Aaawww...you hav to wait til tomorrow. Well in my experience once a product reaches the local hub, u will probably get it by tomo noon.

 

[maverick786us]

it has reached the local hub, but there is some unexpected delay, so I have to wait for another 24 hours

Hey.Good to hear that your laptop has been shipped.It will probably reach to you tomorrow or day after tomorrow.But I have another doubt about this laptop.The weight of the laptop is written 2.56 kg on flipkart but it is written "starting at 2.19 kg" at hp website.This almost is 0.5kg lighter.Now i don't know which one to believe .I am thinking weight at hp website is written without battery inserted.What do you think?

Will see after receiving my laptop. But this doesn't have an optical drive, so I believe it comes under ultrabook category, therefore 2.19KG is the right weight