whats app upgrade issue

Baker

Albicelestes
Today i opened the whatsapp and i got a message saying , whatsapp need to be upgraded , then i clicked on the upgrade button. it downloaded one apk file , but installation for the apk is unsuccessful with out any valid reason.

so i went to settings-->apps and tries to uninstall the whatsapp , but it says "Not installed for this user"
Then i went to playstore and tried to uninstall , it says success and try to install a new one but getting a message "you can not install this app , another user has already installed an incompatible version on this device"

i tried to down load some apk removal apps and still not able to remove the whatsapp from my phone.


PS: some time back i had installed whatsapp apk to enable voice call feature [ am not sure that is the reason]

please help me fix this issue
 

sling-shot

Wise Old Owl
What is the exact make and model of your device? What and which version of operating system is it running?
 

billubakra

Conversation Architect
Make a copy of the WA folder from the sd card to some folder in the memory card and then delete this folder from the sd card. Then try to install it via PlayStore. If it installs, then to get back your chats, copy the folders from the copied WA folder to the WA folder in the sd card.
 
OP
Baker

Baker

Albicelestes
Make a copy of the WA folder from the sd card to some folder in the memory card and then delete this folder from the sd card. Then try to install it via PlayStore. If it installs, then to get back your chats, copy the folders from the copied WA folder to the WA folder in the sd card.

where will be that folder..?
 

sling-shot

Wise Old Owl
entire whatsapp folder need to take backup..?
Yes. Copy the entire directory called WhatsApp. It contains your conversations and the media involved.

This is usually a top level directory in internal memory. May be /storage/emulated/0/WhatsApp or something like that.

Use a file manager application like Amaze.

Before deleting the WhatsApp directory, please check the user settings in your phone. It is possible that a guest user has installed an incompatible version that is causing this headache. Or there is another user.
Read this guide to understand How to use Android Lollipop guest user mode and multiple users? - Android Guide
 
OP
Baker

Baker

Albicelestes
Yes. Copy the entire directory called WhatsApp. It contains your conversations and the media involved.

This is usually a top level directory in internal memory. May be /storage/emulated/0/WhatsApp or something like that.

Use a file manager application like Amaze.

Before deleting the WhatsApp directory, please check the user settings in your phone. It is possible that a guest user has installed an incompatible version that is causing this headache. Or there is another user.
Read this guide to understand How to use Android Lollipop guest user mode and multiple users? - Android Guide

thanks,

i had removed all guest users in mobile , now only one is there
 
OP
Baker

Baker

Albicelestes
after removing the folder , and ran the clean master and reboot the mobile.
But still in settings-->apps i can see whatsapp and it is saying not installed for this user :(

so from playstore still same error is getting while installing whatsapp
 

sling-shot

Wise Old Owl
after removing the folder , and ran the clean master and reboot the mobile.
But still in settings-->apps i can see whatsapp and it is saying not installed for this user :(

so from playstore still same error is getting while installing whatsapp
Oh my! You went ahead and deleted already!

Anyway try the solutions from my post above this.
 

sling-shot

Wise Old Owl
that worked , now i can copy the backup whatsapp folder to mobile right..?
Open Apps, go to WhatsApp and do Force Stop. Then remove the new WhatsApp folder which is empty now. Then copy your backup to mobile. Switch off and switch on your phone.

What exactly worked by the way?
 
OP
Baker

Baker

Albicelestes
Open Apps, go to WhatsApp and do Force Stop. Then remove the new WhatsApp folder which is empty now. Then copy your backup to mobile. Switch off and switch on your phone.

What exactly worked by the way?

i meant , installation of fresh one worked after followed the steps from that video

- - - Updated - - -

looks like i lost all old chats , it didnt properly retrieved
 

billubakra

Conversation Architect
Did WhatsApp ask you to restore from backup?

I don't think WA did because of the user issue.

Anyways [MENTION=32982]Baker[/MENTION] please update to Android 6.0 MM. It is awesome. I am waiting for Android 7.0 N. I hope the name is Nimbo Paani lol.
 

sling-shot

Wise Old Owl
To get back your old chats (but lose today's) do the following :
1. Uninstall WhatsApp.
2. Delete WhatsApp folder.
3. Copy the backed up WhatsApp folder.
4. Make sure there is a file called msgstore.db.crypt9 inside WhatsApp/Databases directory.
5. Reinstall WhatsApp.
6. Select option to restore from backup when prompted.
 
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