What policy does Samsung India have for dead pixels?

[quicky008]

My Samsung B2030 LCD monitor has developed one dead pixel at the center of the screen-I've tried various methods to revive the stuck pixel but they have been of no use whatsoever.While looking for possible solutions to this issue on the web,I discovered that in countries like Australia,New-zealand etc Samsung apparently has a "zero dead pixel policy"-i.e. they will repair or replace the monitor free of charge if it develops even one dead pixel during the warranty period.Unfortunately however,I couldn't find any info regarding their dead pixel policy for Indian customers.

Therefore I'd be grateful if someone could shed some light on the type of policy that Samsung India has for dead pixels,especially in case of LCD/LED monitors.My monitor was purchased on Aug 2010-so i think its still under warranty.Am i eligible for getting my LCD panel replaced because it has one dead pixel?Any help with this matter will be greatly appreciated.

 

[gameranand]

Well as per policy you are not, but contact them. I replaced my BenQ G2420HD just for a stuck pixel.

 

[quicky008]

^Thanks a lot for your advice-I'll certainly contact them and if I'm lucky enough,they may agree to replace my LCD panel,like they have in your case.

By the way,can you tell me how much is a 22" LED monitor from Samsung or Dell going to cost?Are Samsung's monitors more susceptible to developing dead pixels or is it a common problem of LCD monitors manufactured by most well known brands?

 

[gameranand]

Buddy they won't agree easily, you have to pressurize them a lot for that. I know that because I did, also do the talking in written through mails.
As for new Monitor, a 22" glossy panel would set you ack around 7-8K.

 

[quicky008]

Buddy they won't agree easily, you have to pressurize them a lot for that. I know that because I did, also do the talking in written through mails.
As for new Monitor, a 22" glossy panel would set you ack around 7-8K.

Should I contact them by phone or by e-mail?Which method would be the better suited to convince them to offer the replacement?

 

[tkin]

Should I contact them by phone or by e-mail?Which method would be the better suited to convince them to offer the replacement?

Phone the local service center.

 

[anirbandd]

mail the head service centre with the required invoice and photo showing dead pixel, fwd a copy to the local service branch, ask them to reply on mail. and call the local SC for opinion.

 

[gameranand]

Should I contact them by phone or by e-mail?Which method would be the better suited to convince them to offer the replacement?

Do both. Call them and also tell them that you have gave a mail and haven't got any reply yet. Contact the Samsung support mentioned in their website. BTW how old is the monitor ??

 

[TechnoHolic]

If there are 6 dead/stuck pixels on monitor they will replace the panel, [according to a service representative of samsung.]
Earlier i've faced the same stuck (1 blue) pixel issue on a newly purchased monitor (S20B300B), tech support from (MA Service-Barrackpore) visited my place, after communicating with his office he said 'if you want to replace your panel i can do this for you, because it's only 3 days old'..though i got replaced my whole unit from the retailer. Anyway the 'ZERO DEAD PIXEL' policy is valid for 6 months of purchase in some countries.

 

[anirbandd]

i will be buying an LED monitor mid-Feb.. and i always test it at the shop.

is there any foolproof method of testing for dead pixel? the only one i know is using a pure white background.

 

[Champ]

i will be buying an LED monitor mid-Feb.. and i always test it at the shop.

is there any foolproof method of testing for dead pixel? the only one i know is using a pure white background.

Create 5 bitmaps (White, Black, Red, Blue, Green) exactly of size of screen resolution
Preview them full screen one by one and watch closely for dead/stuck/bright pixels

there are some also small tools which do the above ...

 

[anirbandd]

thanks a lot! will try em out.

 

[quicky008]

Do both. Call them and also tell them that you have gave a mail and haven't got any reply yet. Contact the Samsung support mentioned in their website. BTW how old is the monitor ??

Thanks a lot for your suggestions-the monitor is nearly 2 and a half years old,it was purchased on Aug 2010 and was covered by a 3 years onsite warranty-therefore i hope the warranty is valid till Aug 2013.

I contacted their customer care service yesterday and was told that someone from their tech support department will call me soon to assist me with my problem.But so far nobody has contacted me-so i am still waiting for their call.But i don't have much faith in these guys and so I've also decided to send them an e-mail with the description of my problem-Can someone please provide me with the proper e-mail address of their customer care department?

If there are 6 dead/stuck pixels on monitor they will replace the panel, [according to a service representative of samsung.]
Earlier i've faced the same stuck (1 blue) pixel issue on a newly purchased monitor (S20B300B), tech support from (MA Service-Barrackpore) visited my place, after communicating with his office he said 'if you want to replace your panel i can do this for you, because it's only 3 days old'..though i got replaced my whole unit from the retailer. Anyway the 'ZERO DEAD PIXEL' policy is valid for 6 months of purchase in some countries.

there's one dead pixel at the center of the screen on my monitor and it looks like a miniscule dark spot-although its barely noticeable I still find it rather annoying.Many manufacturers do not consider the existence of one dead pixel to be a defect,which i think is really ridiculous!

 

[TechnoHolic]

Just register your monitor to Mobile Phones, Televisions, Home Appliances, Cameras, Notebooks ? SAMSUNG India and give a "Service Request" then call from the same phone number that you are providing as a contact number while registering in the site.You'll be able to see all the staus of you service request there.

 

[d6bmg]

there's one dead pixel at the center of the screen on my monitor and it looks like a miniscule dark spot-although its barely noticeable I still find it rather annoying.Many manufacturers do not consider the existence of one dead pixel to be a defect,which i think is really ridiculous!

That's why company policies are there for dead pixel. Call them.

 

[quicky008]

a Samsung technician visited me a few days earlier and after examining my monitor quite thoroughly,he mentioned that they will replace the LCD panel free of charge-I was pleasantly surprised at this as I was under the impression that they probably do not replace an LCD panel unless it has at-least 2-3 dead pixels.Anyway,another technician turned up today and he brought a new LCD panel with him-however this chap looked like a newbie and it seemed he had no little to no experience of repairing LCD monitors.

Initially he tried to pry open my monitor's back panel by forcibly inserting a flat headed screw driver at one of the edges at the rear of the monitor(near the bottom) but failed-then he tried again and this time he applied so much force that his screw driver slipped off and left an ugly scratch at the lower left corner.I was very annoyed at this-my monitor had been serviced by another technician on an earlier occasion and he too had opened the back panel to carry out the repairs-but unlike this dolt,he did everything without a hitch and was very careful while repairing it and therefore hadn't damaged anything at all.This fellow on the other hand seemed like a incompetent fool as he didn't even know how he was supposed to open up the back panel of the monitor.Then after several minutes of trial and error,he finally succeeded in removing the back panel but in the process had made scratches at many places on the back panel with that dreadful screw driver of his.

I have always used my monitor with great care and therefore it had been in pristine condition for the last two years and I wanted to keep it that way for as long as I possibly could-so I was terribly enraged when that nitwit technician damaged it due to his incompetence.Although the LCD panel has been replaced and my monitor is functioning properly now,I am not very happy about it as I feel really annoyed whenever I think of the scratches.Is there anything I can do now to seek redressal of my grievances against that nitwit technician?It seems Samsung has started recruiting poorly trained engineers to repair sophisticated electronic components these days and this is very unfortunate indeed as samsung is quite well known because of their sterling after sales service.If this trend continues,I will think twice before buying any of their products again.

 

[tkin]

a Samsung technician visited me a few days earlier and after examining my monitor quite thoroughly,he mentioned that they will replace the LCD panel free of charge-I was rather startled at this as I was under the impression that they probably do not replace an LCD panel unless it has at-least 2-3 dead pixels.Anyway,another technician turned up today and he brought a new LCD panel with him-however this chap looked like a newbie and it seemed he had no little to no experience of repairing LCD monitors.

Initially he tried to pry open my monitor's back panel by forcibly inserting a flat headed screw driver at one of the edges at the rear of the monitor(near the bottom) but failed-then he tried again and this time he applied so much force that his screw driver slipped off and left an ugly scratch at the lower left corner.I was very annoyed at this-my monitor had been serviced by another technician on an earlier occasion and he too had opened the back panel to carry out the repairs-but unlike this dolt,he did everything without a hitch and was very careful while repairing it and therefore hadn't damaged anything at all.This fellow on the other hand seemed like a incompetent fool as he didn't even know how he was supposed to open up the back panel of the monitor.Then after several minutes of trial and error,he finally succeeded in removing the back panel but in the process had made scratches at many places on the back panel with that dreadful screw driver of his.

I have always used my monitor with great care and therefore it had been in pristine condition for the last two years and I wanted to keep it that way for as long as I possibly could-so I was terribly enraged when that nitwit technician damaged it due to his incompetence.Although the LCD panel has been replaced and my monitor is functioning properly now,I am not very happy about it as I feel really annoyed whenever I think of the scratches.Is there anything I can do now to seek redressal of my grievances against that nitwit technician?It seems Samsung has started recruiting poorly trained engineers to repair sophisticated electronic components these days and this is very unfortunate indeed as samsung is quite well known because of their sterling after sales service.If this trend continues,I will think twice before buying any of their products again.

Call them and tell them to replace the entire monitor, and first of all you should have stopped him as soon as he made the first scratch, similar thing happened to me with my Microwave, made a huge gash to the side, immediately stopped his work and spoke to his superior via his mobile, got a new technician a day later, warranty is your right its not a free service.

 

[quicky008]

Call them and tell them to replace the entire monitor, and first of all you should have stopped him as soon as he made the first scratch, similar thing happened to me with my Microwave, made a huge gash to the side, immediately stopped his work and spoke to his superior via his mobile, got a new technician a day later, warranty is your right its not a free service.

Thanks for your prompt reply but do you think they will agree to replace the entire monitor simply because their engineer made some scratches on its back panel while trying to get it open with a screw driver?

 

[tkin]

Thanks for your prompt reply but do you think they will agree to replace the entire monitor simply because their engineer made some scratches on its back panel while trying to get it open with a screw driver?

Why did you even let him make those scratches in the first place? You should have stopped him as soon as he made the first one

Now how bad are those scratches? Can you see them and do they bother you? If yes, call them up and explain the situation.

 

[quicky008]

Why did you even let him make those scratches in the first place? You should have stopped him as soon as he made the first one

Now how bad are those scratches? Can you see them and do they bother you? If yes, call them up and explain the situation.

You're right-I should have stopped him the moment he made the first scratch.By allowing him to proceed,I only made things worse for myself.