tkin
Back to school!!
Now just call the service center, if all else fails, you could try a black marker penYou're right-I should have stopped him the moment he made the first scratch.By allowing him to proceed,I only made things worse for myself.
What policy does Samsung India have for dead pixels?
OP
quicky008
Technomancer
Now just call the service center, if all else fails, you could try a black marker pen
Yes,this seems like the only reasonable thing to do right now.And if all else fails,I may even sell it off and get a new one instead! Do you have any idea of how much i can possibly get for this two year old monitor?
tkin
Back to school!!
How much did you pay for it, and post the specs, plus its scratched.
gameranand
Living to Play
If you can get it serviced then fine. Its on the back panel man, I mean how many times you actually see the back of your monitor, don't sell it. Keep it and use it.
First do try to get it replaced though, its their fault so they should replace that.
OP
quicky008
Technomancer
@gameranand:Thanks a lot for your advice my friend,I contacted their customer care department today in the morning and informed them about this issue-they told me that they will send another technician to inspect my monitor soon and then they will be able to decide what they can do about the scratched back panel.
I was in a dilemma about selling my monitor because it is working just fine and getting rid of it just for the scratches didn't seem like a very good idea and so after reading your post,I've made up my mind to keep using it for as long as possible even if they do not agree to replace the back panel-thanks once again for helping me choose the most appropriate course of action.I'll keep you posted about how things turn out.
@tkin:The monitor is almost 2 and a half years old and I had purchased it for Rs 6700 approximately.
I was in a dilemma about selling my monitor because it is working just fine and getting rid of it just for the scratches didn't seem like a very good idea and so after reading your post,I've made up my mind to keep using it for as long as possible even if they do not agree to replace the back panel-thanks once again for helping me choose the most appropriate course of action.I'll keep you posted about how things turn out.
@tkin:The monitor is almost 2 and a half years old and I had purchased it for Rs 6700 approximately.
tkin
Back to school!!
Don't sell it, keep it as a backup monitor, that won't go for even 3k now, much more use as a backup monitor.
gameranand
Living to Play
Yeah keep it. Back panels always gets dirty anyway.
OP
quicky008
Technomancer
Yeah-It seems selling the monitor won't be worthwhile,so I'll continue to use it for now.I got a call from samsung yesterday,they informed me that they'll send two of their technicians to my place to determine what the problem is exactly-i wonder why they are sending two technicians instead of one and whether they have any kind of ulterior motive behind it.
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tkin
Back to school!!
Are you big/muscular? If not get some friends
Just be a bit careful now, they won't attack you or anything, but see if you can persuade them to change the back panel.
OP
quicky008
Technomancer
update: only a few mins earlier,i received another phone call from the technician who is responsible for making the scratches-he said that he had forgotten to take the serial number of the replacement panel the other day and so he'd like to come once again and open up the monitor so that he can find that number,to which I didn't give my consent.I told him that he had already scratched the monitor while replacing the panel and so if he attempts to open it again,he may scratch it even further-then he replied that its absolutely normal" for the back panel to get scratched to some extent while it is being opened and that really annoyed me-i told him straightaway that i won't allow him to open the back panel any more because I couldn't risk getting it scratched once again,then he just hung up without saying anything else.
I wonder what these technicians are upto and what they are planning to do about my monitor-I hope it was not just some kind of ploy to avoid taking responsibility for scratching the monitor.What will i do if he calls me again and insists on opening back panel to determine the serial number?I've no intention of allowing that incompetent technician to do anything to my monitor ever again.
I wonder what these technicians are upto and what they are planning to do about my monitor-I hope it was not just some kind of ploy to avoid taking responsibility for scratching the monitor.What will i do if he calls me again and insists on opening back panel to determine the serial number?I've no intention of allowing that incompetent technician to do anything to my monitor ever again.
tkin
Back to school!!
You have a voice, say NO.
gameranand
Living to Play
Simple tell him to send in someone else with better knowledge about opening the panel.
tkin
Back to school!!
Call them everyday for one week, then raise a complaint on CORE.