I hav been using W810 for more than 3 months nd nevr experienced any such problem , evn aftr dropping it 3-4 times .
Nd it is d bst phone available in d market in around 15k category nd is evn bettr dan N70(i hav used both) in most cases including Screen clarity nd user intrface . Animated wallpaprs nd themes r gr8 nd vry easily avialable nd easy 2 apply .Dere r quite many java softwares available as well.
D WALKMAN (playr, sound quality, earphones) nd d CAMERA r really awesome .
The only problms being d screen being a bit small as cmpard 2 Nokias (which u wud get used to easily) nd d keypad is a bit hard (which does not bothr unless ur a hardcore messager) .
Get it nd hav fun .