I just got my first AT&T bill for my iPhone. (Apple loaned me an iPhone to review, but I paid for the service myself so I could go through the setup process like the average Joe. The Times will reimburse me.)
It’s a staggeringly, hatefully complex document, designed by some Monty Pythoneseque committee in charge of consumer confusion.
For starters, although I signed up for what iTunes told me was a $60 plan (450 minutes, unlimited Internet), the bill says I have a $40 voice plan and a $20 Internet plan, and lists them on separate pages.
The first bill, believe it or not, comes to $150. It’s filled with unexplained services and features that were never mentioned during the signup process, like MEDIA MAX, EXPD M2M, VOICE PRIVACY, and AT&T DIRECT BILL.
After studying this thing for 20 minutes, I think I’ve got it figured out: activation charge ($36), prorated monthly fee for June ($26 for voice, $13 for Internet use), taxes and fees ($15), plus July billed in advance ($40 voice, $20 data).
All of that fits on three dense pages. But then–get this–I get SIX PAGES of listings of data tidbits that the iPhone has downloaded in the form of email and Web pages–KILOBYTE BY KILOBYTE! Every graphic on every Web page, every message sent or received–it’s all carefully listed by date and time. Not as anything helpful like NYTIMES.COM HOME PAGE or EMAIL–no, no. Instead, every single one of the hundreds of listings says the same thing: “Data Transfer” of type “Data” at rate code “MBRF,” along with how many kilobytes it was (usually 1K or 3K).
It’s an unadulterated waste of paper, ink, and fuel to deliver it. It helps no one; dudes, we’re all on unlimited data plans! Who the heck needs a breakdown like this? If AT&T thinks anyone cares, they should stick it on the Web, for crying out loud.
This development illustrates yet another clash between Apple’s typical philosophy of elegance and simplicity–and the unprepared, cluelessness of its cellular partner