techbulb
eUREKA...
Extended warranty offer is from 28th September 2014 to 26th October 2014 with registration upto 15th November 2014I bought my Y50 from Kolkata on 27th Sept, got it for 74k (no goodies).
Then they asked me to register at lenovopromo.net, which I did on 2nd Oct.
There website is showing 'For the offer ending on the 28th of September customers can register till the 10th of October 2014'
I have already registered and got a ticket number, but no notification as of yet. What can I do?
Tried calling on 08032467455, no one picks it up
LENOVO “DIWALI” OFFER TERMS & CONDITIONS
These terms & conditions apply to the Lenovo “Diwali” Offer (“the Offer”) by Lenovo India Pvt Ltd. (“Lenovo” or “the Company”) to its end customer (“the customer”, “you”, “your”).
Please Read & Understand the Terms & conditions given below:
1) The Lenovo DiwaliOffer provides the below offers for selected products purchased by end customers during the Offer Period.
1 Year additional warranty worth INR 1999 + power bank – worth INR 4599 (Pay INR 1999) (The above offer is applicable to Entry Level Products)
2 Year additional warranty worth INR 4499 + power bank – worth INR 4599 (Pay INR 1099) (The above offer is applicable to Mainstream and Premium Product.
2) Offer Period:28th September 2014 to 26th October 2014(limited period offer). The Product needs to be purchased from Lenovo Business Partners in India within this offer period. The online registration for the extended warranty needs to be completed by 15th November 2014 on the offer website.
3) The extended warranty coverage means 2 years extended CUSTOMER CARRY IN WARRANTY. The extended warranty shall commence from date of expiry of the one year LENOVO LIMITED WARRANTY applicable for the Product.
4) The Lenovo CUSTOMER CARRY IN WARRANTY shall be governed by the terms and conditions provided along with the Product and / or available at www.lenovo.com/warranty.
5) The Offer is applicable on selected products & MTM’s.
6) For availing the Offer, eligible customers need to register in the online portal Lenovo Promo by agreeing to the terms and conditions of the Offer. The website shall be open for registration only during the Offer Period and no further claims shall be entertained beyond the Offer Period.
7) For registration, you need to login your claim with the serial number of the Product purchased, your contact information and also upload the scanned copy of invoice, scanned copy of serial number which can be found on the outer box of the device.
8) After successful completion of the registration process, the customer receives an automated registration mail along with a Ticket Number.A second Email intimation is sent out after validation of all documents. This includes the payment details for a valid registration, else a rejection letter is sent for invalid registrations stating the reason for rejection.
9) Below are the TAT for the validation process.
The customer receives his warranty Extension Certificate Within 30 days of his registration ( Valid Registrations )
Customers are updated about the status of the registration (Valid / Invalid / WIP) within 2 working days of registration.
The warranty extension certificate is emailed to the customer within 14 working days of receiving the payment and the goodies are couriered to him within 7 working days of successful payment receipt.
After receiving the communication stating payment details, (for valid registrations) the customer has to send the DD or make an online payment within the next 7 days.
If the DD/Online payment is not received within 7 days the case is moved to WIP. The customer is given a maximum period of another 7 days to send the DD/Online failing which he registration is cancelled.
Once the above case is moved from WIP to valid, the customer receives his warranty extension within 2 weeks from the date the payment is received.
10) For Escalations, issues/information on delivery customer can contact the Customer Support help line/toll free number 1800 3000 9990 or send an Email to enquiry@lenovopromo.net
11) The confirmation time for the Warranty Extension under the Diwali Offer would be maximum 3 weeks from the day of document validation.
12) Lenovo will not entertain any direct enquiries from customer towards this offer. Queries need to be routed to the company’s Authorized Business Partners from whom the product has been purchased. In case of escalations please use the above given contact co - ordinates.
13) Lenovo reserves the right to verify the sale at any point whenever Lenovo considers that there is any breach of the terms & conditions. In such cases Lenovo has the right to refuse / discontinue the benefit of this Offer.
14) Lenovo reserves the right to cancel, change, modify or withdraw this promotion or its term and conditions without assigning any reason or giving any prior notice.
15) Customers are not bound in any manner to participate in this Offer. All Products of Lenovo are also available without the Offer, at the regular prices.
16) This Offer is NOT valid for any organizational purchases, educational institutes or special price clearance cases and also not valid for purchases made by company’s Business Partners, National Distributors or company’s Employees including their relatives and family members.
17) Purchases made from online website www.thedostore.comare eligible to avail the Lenovo Diwalioffer.
18) Flipkart Purchase – if a customer purchases a machine from WS Retail “only” then he will be eligible for Lenovo Diwali Offer.
19) Amazon Purchase – If a customer purchases a machine from Rocky Marketing “only” then he will be eligible for Lenovo Diwali Offer.
20) Purchases made from the Online Retail Website “Croma” are eligible to avail the Diwali offer.
21) The offer is not applicable for purchases made from any other online websites apart from the ones mentioned above. Thus purchases from websites “Snapdeal, ShopClues, Ebay, Myntra, Jabong, Yupme etc. are not eligible under the offer.
22) This Offer cannot be clubbed with any other end-customer offer run by Lenovo during the same / earlier period.
23) No cash or credit alternatives will be offered.
24) Lenovo accepts no responsibility whatsoever for any third party claims, consequential loss or indirect damage resulting from this offer. The maximum liability of Lenovo under Diwali Offer shall be limited to the cost of 2 years Diwali pack.
25) This offer is valid only till the availability of the stock of Products.
26) The decision of Lenovo, on any matters in relation to or arising from the Offer shall be final and binding.
27) All disputes would be subject to jurisdiction of courts in Bangalore, Karnataka.
28) To avail the offer the customer with valid registrations will have to make a payment of INR 1999/- OR INR 1099/-. Payment should made through Online or a DD draw in favor of “Kestone Integrated Marketing Services Pvt Ltd”.
29) If a customer fails to send a DD/ Unique transaction ID of his Online Payment within 7 days then his registration is moved to WIP status. The customer is given a maximum buffer period of additional 7 days failing which the registration will be cancelled.
30) The warranty extension under the above scenario will be emailed to the customer within 14 days of the payment receipt.
31) The DD should be couriered to the following address within 7 days of receiving the email communication stating the payment details.
Program Manager, Lenovo Promo Offer
Kestone Integrated Marketing Services Pvt Ltd
12/1 Palace cross road, Vasanthnagar
Bangalore – 560020. Ph: +91 80 32467455.
It is important to note that the customer must mention his Ticket Number, Serial Number and Mobile Number behind the DD.
32) The visuals shown as a part of the offer are only indicative and may not be the actual representation of the product.
33) Customers purchasing Products of the below mentioned series which are manufactured on or after 2014/01/01 (YYYY/MM/DD) are eligible to avail the Lenovo Diwali offer.
Products Eligible for the Offer (on select Series)
Z series
a. Z5070
b. Z510
c. Z500
Y series
a. Y5070
b. Y510 P
G series
a. G5070
b. G400 S Touch
c. G4030
d. G405
e. G500 / G500 S
f. G5030
g. G5045
h. G505 / G505 S
Yoga series
a. Yoga 2 13
Flex series
a. Flex 14
b. Flex 2 14
c. Flex 2 14D
d. Flex 10
S series
a. S 510 P
b. S 210 Touch
LYNX
