[Complaint] Razer DeathAdder 2013 RMA

[bloodlife]

Company name: RAZER

Product (be exact): Razer DeathAdder 2013 USB Optical Mouse

Name of the distributor/service provider/dealer and location: FLIPKART

Location: Bangalore

Date of purchase: 13-12-2013

Description of problems faced and the incident: Mouse left-click button has become too sensitive registers double-click.


Hi, has anyone RMA'd Razer DeathAdder 2013 Optical USB mouse?
need help, please share the process to RMA

The mouse left-click button has gone kaput, left-click button has become too sensitive and registers double-click causing lot of problems.

So far- have written mail to Razer support about the issue,

On Fri, Sep 26, 2014 at 3:30 AM, "Razer Support" <support-us@razersupport.com> <support-us@razersupport.com> wrote:
Hey there Rahul,

Thank you for taking the time to reply my email and updating me on the progress of this case. I am sorry to hear that the issue is still persisting. It sounds like your product may need to be exchanged. Please try exchanging the product with the retailer / distributor directly. Retailers have been informed they should handle the customer RMA/Exchange process. Shipping logistics are handled by the local distributor . If you have any further questions please feel free to email us or visit our website at Razer Support .


Best Regards,
Aaron S.
Razer - Tier 1

Booked through FK on 13-12-2013 Flipkart seller - WS Retail Services Private Limited.

Flipkart Customer Support
Sep 26 (3 days ago)

to me

Hi Rahul,

Order Id: OD3121300XXXX
Product: Razer DeathAdder 2013 USB Optical Mouse

Thank you for writing to us.

I certainly understand your concern but I regret to inform you that, currently our company policy will not process exchange for computer accessories.

Please accept our apologises for not being able to accommodate your request.

Hope the provided information helps.

Please write back to us should you have any other questions or need further assistance.

Regards,
prajay.j
Customer Support
Response received from Seller: WS Retail

How could they do this? A Retailer who has no policy for Return/Exchange for Computer accessories?
Soo pissed by this response wrote FK-support again!

Flipkart Customer Support
Sep 26 (3 days ago)

to me

Hi Rahul,

Order ID: OD3121300XXXX
Product: Razer DeathAdder 2013 USB Optical Mouse

Thank you for taking your time to write to us.

I have notified this issue to our concerned team. They will get in touch with an update within September 28, 2014 and I will make sure that your issue is resolved.

You have my assurance that we will have your issue resolved in the best possible way at earliest.

I request your kind patience in this regard.

Please write back to us should you have any other questions or need further assistance.

Regards,
prajay.j
Customer Support
Response received from Seller: WS Retail

No reply after this!
Meanwhile, i wrote to Razer support now i'm told to contact a Distributor in Delhi.

"Razer Support" <support-us@razersupport.com> support-us@razersupport.com via 8njxx6rxw162b1ia.i6nkep7b4jtxdaqb.y6c3gx6.3-1h0heeas.na13.bnc.salesforce.com
Sep 26 (3 days ago)

to me
Hey there Rahul,

Thank you for your reply. I am sorry to hear that they were not able to assist you for an exchange. We will not be able to provide an exchange for you but I can suggest you to contact the distributor for your area directly at 011-40525645 or via email at support@amigointernational.biz to get an exchange.


Best Regards,
Aaron S.
Razer - Tier 1

I'm waiting for FK's reply hope they do RMA, else i'll have to contact the Distributor. Any updates on this issue i'll post it here.

Have you also faced such problems from FK? or is this new?

 

[bikramjitkar]

This is a common issue with DeathAdders from the 1st gen onwards and Razer still hasn't (purposely?) fixed it. I had a DA Black Edition and have switched back to Logitech. Will never recommend Razer stuff to anyone again. Hope you get your mouse exchanged soon, but don't be surprised if the new one develops the same issue. In the meantime, try blowing some air into the gaps under the mouse buttons, that temporarily fixes it.

 

[The Sorcerer]

I'm waiting for FK's reply hope they do RMA, else i'll have to contact the Distributor.

Please try exchanging the product with the retailer / distributor directly. Retailers have been informed they should handle the customer RMA/Exchange process.

I am sorry to hear that they were not able to assist you for an exchange. We will not be able to provide an exchange for you but I can suggest you to contact the distributor for your area directly at 011-40525645 or via email at support@amigointernational.biz to get an exchange.

cheers!!!!!!

 

[bloodlife]

Common issue? Ohh! Its only 9 month old and its gone..so much for 3k mouse!. I should have gone for Logitech

- - - Updated - - -

cheers!!!!!!

Got call from FK today, i'm told " We can replace the product within 30 days from purchase date " beyond that they can't help. After arguing they gave me a contact number of service center(no idea what service center). But guess what? Number does not exist!

- - - Updated - - -

Last hope, amigointernational page redirects to Acro Tech
found this -

I gave a call.. Bingo! they do RMA for Razer.
I'm getting a new piece tomorrow.

 

[bloodlife]

Finally, got the replacement today.

I was asked to pay 100/- towards service charge. They said, the product will be shipped back to Singapore Razer's (Asia-Pacific) wing for that customer has to bear 50% of service charge and rest 50% by Importer/distributor.

 

[anirbandd]

Hey,

Do you know if Razer Goliathus has any kind of warranty??

 

[$hadow]

This was the reason for avoiding Razer on first place when I was looking for a mouse.

 

[anirbandd]

This was the reason for avoiding Razer on first place when I was looking for a mouse.

meaning?

 

[$hadow]

meaning?

Razer mouses are prone too get damaged within a year whereas Logitech make kind of a tank mouses.

 

[Nerevarine]

Razer mouses are prone too get damaged within a year whereas Logitech make kind of a tank mouses.

+1 to this, the double clicking issue is too common it seems, whereas my brother's G9X is still going strong even tho its been used for years

 

[ashis_lakra]

Both RaZer and Logitech are using Omron switches 1) D2FC-F-7N (10M) for DA and 2) D2FC-F-7N(20M) for G500s which both should theoretically last more for gaming use, but Razer are prone to get damage much sooner than Logitech ones. Mine DA double click & scroll issue started after 1.4 yrs and it's still lying somewhere in corner. I wouldn't say Logitech are much better , but they hold their ground for much longer time.

 

[$hadow]

+1 to this, the double clicking issue is too common it seems, whereas my brother's G9X is still going strong even tho its been used for years

I am propbably going onto third year of my g400 and I game a lot but the mouse is still holding strong and might will for another 1 to 2 years on the least.

 

[anirbandd]

i bought my G500 exactly one year back. and it got the double click issue on the right click. got it RMA'd to get a G600.

:fingerscrossed:

but, yes. they are certainly built like a tank. no question about the build quality.

 

[Ronnie11]

I too faced similar issues with razer mouse. My bad luck was it happened just 10 days after warranty expired which is 1 year. Apart from double clicks, even the scroll wheel started giving issues. Moved to logitech since then. Glad your RMA was done though