Open Office crashes

[aditya.shevade]

Hi

I have OpenSuSE 10.2 and Ubuntu on my laptop. Whenever I run a slide show in impress, at the end of the show, office crashes. The message says that OO crashed due to an unexpected error and the documents you were working on will be restored next time you start OO. First I thought that it was installation problem, so I reinstalled OO in SuSE, but it still continued to crash.

Now, I installed Ubuntu feisty fawn yesterday, and OO in Ubuntu also crashes. I mean, does this happen with all you guys or it's just my PC?

And yeah, OO crashes even if the presentation is empty. It shows white screen, then says click to exit and then crash. It happens every time. Literally EVERY TIME .

Aditya

 

[freebird]

ofcourse O not crashing here.but sometimes this can happen due to problems with Xorg libraries,qt ,gtk libs etc.for eg:Azureus and java apps using sun-j2re1.6 crashes in latest Debian experimental due to replacing of xlibs with xcb.

 

[vignesh]

aditya , post the output of tail /var/log/messages (requries root perms) after running oo.o

 

[aditya.shevade]

here you go

Apr 21 16:44:45 linux syslog-ng[3105]: syslog-ng version 1.6.11 starting
Apr 21 16:44:48 linux modprobe: FATAL: Error inserting asus_acpi (/lib/modules/2.6.18.2-34-default/kernel/drivers/acpi/asus_acpi.ko): No such device
Apr 21 16:44:48 linux modprobe: FATAL: Error inserting ibm_acpi (/lib/modules/2.6.18.2-34-default/kernel/drivers/acpi/ibm_acpi.ko): No such device
Apr 21 16:44:48 linux modprobe: FATAL: Error inserting toshiba_acpi (/lib/modules/2.6.18.2-34-default/kernel/drivers/acpi/toshiba_acpi.ko): No such device
Apr 21 16:44:50 linux kernel: klogd 1.4.1, log source = /proc/kmsg started.
Apr 21 16:44:50 linux kernel: ACPI: AC Adapter [C172] (on-line)
Apr 21 16:44:50 linux kernel: ACPI: Battery Slot [C174] (battery present)
Apr 21 16:44:50 linux kernel: ACPI: Battery Slot [C173] (battery absent)
Apr 21 16:44:50 linux kernel: ACPI: Power Button (FF) [PWRF]
Apr 21 16:44:50 linux kernel: ACPI: Sleep Button (CM) [C1E8]
Apr 21 16:44:50 linux kernel: ACPI: Lid Switch [C1E9]
Apr 21 16:44:50 linux syslog-ng[3105]: Changing permissions on special file /dev/xconsole
Apr 21 16:44:50 linux syslog-ng[3105]: Changing permissions on special file /dev/tty10
Apr 21 16:44:50 linux kernel: ibm_acpi: ec object not found
Apr 21 16:44:59 linux kernel: NET: Registered protocol family 10
Apr 21 16:44:59 linux kernel: lo: Disabled Privacy Extensions
Apr 21 16:44:59 linux kernel: IPv6 over IPv4 tunneling driver
Apr 21 16:44:59 linux ifup: Service network not started and mode 'auto' -> skipping
Apr 21 16:45:05 linux kernel: SCSI subsystem initialized
Apr 21 16:45:05 linux kernel: st: Version 20050830, fixed bufsize 32768, s/g segs 256
Apr 21 11:15:09 linux kernel: ieee80211_crypt: registered algorithm 'TKIP'
Apr 21 11:15:09 linux kernel: ieee80211_crypt: registered algorithm 'CCMP'
Apr 21 11:15:10 linux kernel: ADDRCONF(NETDEV_UP): eth0: link is not ready
Apr 21 11:15:13 linux kernel: b44: eth0: Link is up at 100 Mbps, full duplex.
Apr 21 11:15:13 linux kernel: b44: eth0: Flow control is off for TX and off for RX.
Apr 21 11:15:13 linux kernel: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
Apr 21 11:15:23 linux kernel: eth0: no IPv6 routers present
Apr 21 16:46:00 linux su: (to root) root on none
Apr 21 16:46:02 linux sux: (to root) root on none
Apr 21 11:16:03 linux kernel: ip_tables: (C) 2000-2006 Netfilter Core Team
Apr 21 11:16:04 linux kernel: NET: Registered protocol family 17
Apr 21 11:16:14 linux kernel: usb 2-2: new full speed USB device using uhci_hcd and address 2
Apr 21 11:16:15 linux kernel: usb 2-2: new device found, idVendor=03f0, idProduct=011d
Apr 21 11:16:15 linux kernel: usb 2-2: new device strings: Mfr=1, Product=2, SerialNumber=0
Apr 21 11:16:15 linux kernel: usb 2-2: Product: HP integrated Bluetooth module
Apr 21 11:16:15 linux kernel: usb 2-2: Manufacturer: Broadcom
Apr 21 11:16:15 linux kernel: usb 2-2: configuration #1 chosen from 1 choice
Apr 21 11:16:15 linux kernel: Bluetooth: Core ver 2.10
Apr 21 11:16:15 linux kernel: NET: Registered protocol family 31
Apr 21 11:16:15 linux kernel: Bluetooth: HCI device and connection manager initialized
Apr 21 11:16:15 linux kernel: Bluetooth: HCI socket layer initialized
Apr 21 11:16:15 linux kernel: Bluetooth: HCI USB driver ver 2.9
Apr 21 11:16:15 linux kernel: usbcore: registered new driver hci_usb
Apr 21 11:17:45 linux kernel: ip6_tables: (C) 2000-2006 Netfilter Core Team
Apr 21 16:47:45 linux SuSEfirewall2: Warning: ip6tables does not support state matching. Extended IPv6 support disabled.
1,1 Top

Aditya

 

[praka123]

@aditya.shevade:
to point out the problem,the easiest way is to run openoffice-org-writer or any apps from a terminal.i hope u use GNOME.try OOO from gnome-terminal

if u r using kde,i think it wont be possible to launch open office from terminal;any ways u can try:

~$xhost  +

and then run from konsole.if this also fails open an xterm from run dialog(alt+f2) and enter xterm to launch.

post the o/p u got it while Open office crashes from the terminal.I am nearly sure it is due to a problem with the interaction of java libs and Xorg.

 

[aditya.shevade]

I started OO from terminal by command

soffice

Then I opened an empty presentation, started the slide show. It crashed and recovered the file.

The terminal windows had this message,

aditya@OpenSuSE:~> soffice
process 4009: Applications must not close shared connections - see dbus_connection_close() docs. This is a bug in the application.
  D-Bus not built with -rdynamic so unable to print a backtrace

Aditya

 

[vignesh]

Remove openoffice and download the rpms from the openoffice.org website and try...

 

[mehulved]

And also put this up in suse's forums and see if they can solve it else check if bug is filed if not it'd be good to file a bug, if you got openoffice from their official sources

 

[aditya.shevade]

^^ I got OO from the DVD, and I checked the DVD for errors, md5sum are fine. It passed the integrity check.

I also asked this on SuSE's IRC channel, they knew nothing, and as I said, it happens in Ubuntu as well.

Aditya

 

[eddie]

Upload this presentation somewhere so we can see whether it happens on our systems as well. If it does then we will move ahead and see where the problem lies...in the file or in OpenOffice.

 

[vignesh]

eddie, He says it crashes even if its an empty presentation file...

 

[aditya.shevade]

^^ That is what I am saying. It does not depend on the file. It crashes even if you put up an empty slide for slide show.

 

[praka123]

^ it is a bug;i too faced it in ubuntu and i feel this has to do with Xorg drivers for via chipsets(which i use now)

 

[aditya.shevade]

What should I do?

 

[praka123]

bug reported.
*bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/109714

 

[freebird]

it seems the bug had been for a long time.and its already reported
*bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/90513

 

[eddie]

Oh looks like I was too sleepy while reading this thread
Anyways, try to stop dbus service and see if OpenOffice still crashes. Look like a dbus 1.0 issue to me...lots of applications were having problems when dbus moved version to 1.0