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New Mouse problem

OP
Sarath

Sarath

iDota
This is what I got:

Dear Mr. Chandra,
Greetings from Letsbuy.com!
We appreciate your business.
We are glad to inform you that the issue related to your order #LSB-127323 has been forwarded to the operation and you will be updated on priority.
If you have any further queries, feel free to contact our customer support team.
Always looking forward to serve you better
Thanks & Regards,
Arun - Letsbuy.com Customer Service
 

Tech&ME

Banned
He has a hardware problem, try reading the first post next time.

I know that.
I have the habit of reading the entire story before commenting or suggesting.

He said something about dpi so sometimes updating the firmware does help resolve hardware problem. (By the way firmware is for hardware only)

Actually you mean to say he has some sort of 'mechanical problem' right ? I understand :)


Anyway he has received a reply from letsbuy.com lets hope he gets a new mouse to run after! :)
 
Last edited:
OP
Sarath

Sarath

iDota
I got a call from letsbuy today and I dont think he quite understood the problem. He said he will call again. I was sleeping then so I kept the phone. I wish I had given him a piece of my mind.

All firmwares are up to date. The problem is in the physical button. Even the dpi adjusting feature works fine. But on the fly switching is a problem as the button is problematic.
 

Extreme Gamer

僕はガンダム!
Vendor
Good Luck man.

for that money a G500 would be better.if you can, get a refund and get the G500 for ~3.5k

The deathadder was their best product overall and now its outdated.
 

tkin

Back to school!!
G500 is 3k+tax here, the best mouse I have ever used, also has 3 yrs warranty from neoteric(not rashi as many people think).
 
OP
Sarath

Sarath

iDota
Well actually since I do not use the dpi setting much this is not a problem to me. Also the inconvenience of shipping the whole thing back is too much.

However I love the mouse. Looks cooler too and performs admirably well.

I realised all this when I just went back to using my previous microsoft mouse on my first PC and went "What the hell is this? This is like a midget squealing in my hands on clicking"

Love the imperator.

Will get another one if this dies. Thats not a problem for me. I anyways get bored of things in a year so I hope this serves me well till then.
 

Skud

Super Moderator
Staff member
Try to contact Razer directly. Have you registered your mouse at their website?
 

d3p

PowerHouse
@Sarath: I'm using a Razer Deathadder from last 1 & half years, which i purchased locally.

Fro the day one, i never faced any issues apart from upgrading/flashing a new firmware.

I don't think they are such bad. If thats the case then call them up & start scR3wing them responsibly.
 
OP
Sarath

Sarath

iDota
Do you guys think I should follow it up, write to razer, get in touch and complain about the problem?

I know its my wish, my mouse. But what would you guys do if you were in my place?
 

d3p

PowerHouse
Do you guys think I should follow it up, write to razer, get in touch and complain about the problem?

I know its my wish, my mouse. But what would you guys do if you were in my place?

IMO its better to reach Razer instead of "Letsbuy". Or Try upgrading the firmware if possible.

BTW did you check the Mouse with any other PC or Laptop ???

& Its a good lesson learnt right now for not buying any stuffs specially from Letsbuy.

Keep us updated, about the following issue.
 

sriharsha_madineni

Cyborg Agent
@sarath
Letsbuy is very late in replying to mails & complaints, as from my experience. Since you have a bill with it, instead of going through the hassle of shipping it back, Visit nearest Razer distributor/dealer first instead of waiting for a response from Letsbuy
 
OP
Sarath

Sarath

iDota
Umm its a physical defect. What change will it bring if I use it with any other PC. If you want an answer then Yes I did.

Yeah letsbuy after sales sucks. It took 4 emails for them to start talking and even then I got an auto generated mail.

My advice: Dont buy online. The local seller is the best option we have.
 

sriharsha_madineni

Cyborg Agent
My advice: Dont buy online. The local seller is the best option we have.

Some times the price difference is too good compared to Local sellers so online purchase is a hassle free experience as long as you stick to trusted sites.

Post 2009 all major purchases from me were online and luckily no problems till date, so I wouldn't discourage getting stuff online :)
 
OP
Sarath

Sarath

iDota
I have only bought flight, rail and movie tickets online. Nothing physical as yet. Both my experiences have not been that great.

Except subscribing for Digit online :-D which is great.

But I am just giving my opinion.

The prices I found were same actually. Golcha locally and letsbuy online. Just that used parents CC for convenience. Regret that now.
 

Skud

Super Moderator
Staff member
Umm its a physical defect. What change will it bring if I use it with any other PC. If you want an answer then Yes I did.

Yeah letsbuy after sales sucks. It took 4 emails for them to start talking and even then I got an auto generated mail.

My advice: Dont buy online. The local seller is the best option we have.


Sarath, what will people like us do if we completely avoid online stores? You have the option to locally procure the things, we don't.

I know your experience so far is very bad, but then sometimes there's no other alternative.
 
OP
Sarath

Sarath

iDota
Ok I will add that point. I live in bangalore. Ankit is lested as official reseller. Still I went ahead to buy the mouse. I feel stupid now.

I bought it for 3150 from letsbuy then increased it to 3400 just after my order. Strange.

If you live in a small city w/o access to these stuff then online buying makes sense. Start with ebay please. They are scared of bad reps.

Primeabgb: They dont respond my english. Not trying to thrash them but I cant understand their english sometimes. When I called the guy who is incharge was not available.

But I have heard they are good so not against them.

Here's their reply:
Dear Sir

Thank you for order

You order for sliver colour but that is not in stock but it will be come around 15 days back but we have black colour so please give me conformation for the same.

Regards

XYZ
Logistics / Accounts Division
 

Skud

Super Moderator
Staff member
Off topic, but contrary to the popular belief/experience I have found Lynx India to be very much helpful. And prompt too.
 
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