New HD 6870 card - Issue. Please help

W

warrior047

In the zone
PFA my brand new config I bought yesterday:

i5 2500
Intel DH67BL
Sapphire Radeon HD 6870
Corsair 1X4GB DDR3
Cooler Master Elite 430
Logitech MK200
BenQ G2222HDL
APC Back UPS 600
LG 22X
Seagate 1 TB 7200


I used ATI 6870 with latest driver installed. However i experience really annoying problems that my screen would suddenly freeze or black out and after a few seconds it'll respond again, but it will bring me out to my desktop and a message like "VPU Recover has reset your graphics accelerator as it was no longer responding to graphics driver commands". then ask me if i wanna report the issue to ATI etc.. Many a time there will be gray bars for a jilt of a sec across the screen when this happens when the monitor goes black, sometimes the monitor just stays black.

this card is brand new, can any expert please help me friends? I haven't installed any game and this happens when am just browsing or when I try to navigate within or even when idle! when I checked the GPU-Z, the highest recorded temp was 53c and the lowest was 45c.

Please help

PFA the below values i got from GPU-Z when issue occurred. These values alter everytime such issue comes. This might not be exact but more or less the same

Date , GPU Core Clock [MHz] , GPU Memory Clock [MHz] , GPU Temperature [°C] , Fan Speed [%] , GPU Load [%] , Fan Speed [RPM] , GPU Temp. #1 [°C] , GPU Temp. #2 [°C] , GPU Temp. #3 [°C] , VDDC [V] ,

2011-06-28 07:09:30 , 775.0 , 1050.0 , 46.0 , 31 , 0 , 1034 , 46.0 , 41.0 , 47.0 , 1.100 ,

2011-06-28 07:10:31 , 100.0 , 150.0 , 45.0 , 31 , 0 , 1031 , 45.5 , 40.0 , 45.5 , 0.950 ,

2011-06-28 07:10:32 , 100.0 , 150.0 , 45.0 , 31 , 0 , 1035 , 45.0 , 40.5 , 45.5 , 0.950 ,

2011-06-28 07:10:33 , 900.0 , 1050.0 , 49.0 , 31 , 0 , 1014 , 49.5 , 46.0 , 50.0 , 1.175 ,

2011-06-28 07:10:34 , 900.0 , 1050.0 , 49.0 , 31 , 0 , 1018 , 49.5 , 46.0 , 50.5 , 1.175 ,

2011-06-28 07:12:57 , 900.0 , 1050.0 , 52.0 , 33 , 0 , 1038 , 52.5 , 49.5 , 53.5 , 1.175 ,

2011-06-28 07:12:58 , 900.0 , 1050.0 , 52.0 , 33 , 0 , 1062 , 53.0 , 49.5 , 53.0 , 1.175 ,

2011-06-28 07:12:59 , 900.0 , 1050.0 , 52.0 , 34 , 0 , 1070 , 52.5 , 49.5 , 53.5 , 1.175 ,

2011-06-28 07:13:00 , 900.0 , 1050.0 , 52.0 , 34 , 0 , 1085 , 53.0 , 50.0 , 54.0 , 1.175 ,

2011-06-28 07:13:01 , 900.0 , 1050.0 , 53.0 , 34 , 0 , 1092 , 53.0 , 50.0 , 54.0 , 1.175 ,

2011-06-28 07:13:02 , 100.0 , 150.0 , 49.0 , 34 , 0 , 1116 , 49.0 , 44.5 , 50.0 , 0.950 ,

2011-06-28 07:13:03 , 900.0 , 1050.0 , 53.0 , 34 , 0 , 1080 , 53.0 , 50.0 , 54.0 , 1.175 ,

2011-06-28 07:13:04 , 900.0 , 1050.0 , 53.0 , 34 , 0 , 1087 , 53.0 , 50.0 , 54.0 , 1.175 ,

2011-06-28 07:13:05 , 900.0 , 1050.0 , 53.0 , 34 , 0 , 1088 , 53.0 , 50.5 , 54.5 , 1.175 ,

2011-06-28 07:13:06 , 900.0 , 1050.0 , 53.0 , 34 , 0 , 1089 , 53.0 , 50.0 , 54.5 , 1.175 ,

2011-06-28 07:13:07 , 900.0 , 1050.0 , 53.0 , 34 , 0 , 1090 , 53.0 , 50.5 , 54.5 , 1.175 ,

2011-06-28 07:13:08 , 100.0 , 150.0 , 50.0 , 34 , 0 , 1109 , 50.5 , 46.0 , 51.0 , 0.950 ,

 
mithun_mrg

mithun_mrg

Cyborg Agent
Try running these & get back

FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

Measure Computer Performance | wPrime Multithreaded Benchmark
 
OP
W

warrior047

In the zone
mithun_mrg said:
Try running these & get back

FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

Measure Computer Performance | wPrime Multithreaded Benchmark
Click to expand...

Sure, Thanks.

Meanwhile wanted to provide some info. The default resolution is 1920x1080 at 60 Hz. I put it to 1280x720 at 60 Hz. The system freezes but then after its fine. However this VPU error is coming up. I will get back with these benchmark results.
 
Cilus

Cilus

laborare est orare
Underclock the GPU and try and probably you won't get the error. Probably the problem with the GPU with some faulty Vram location.
 
Akshay

Akshay

Cyborg Agent
Seen lots of sapphire cards having similar problems. I had faced some issues with 6850 card.

Easiest way out would be to get your card replaced (I got it done in 2 days though I had to upgrade to 6850 toxic)
 
OP
W

warrior047

In the zone
Cilus said:
Underclock the GPU and try and probably you won't get the error. Probably the problem with the GPU with some faulty Vram location.
Click to expand...

I have not over clocked it. This is as it came from them. How to underclock it? faulty VRAM? Please confirm as to how I can check it? Do you think this might be an issue with drivers as well?
 
M

macho84

Ambassador of Buzz
Might be sometimes. Here you go

Open ccc the software interface catalyst. There AMD overdrive left side . Select that. In that it will diabled. you need click on the red lock to unlock it and agree some terms. once done you are good to go for changing things.

Now gpu clock with stock freq say 900 will be there but it will have lowest say 600 to max frequency say 1450 would be there try go down to say 750 or less and see.

I believe this should be with your smps. DO you have 600 watts or lesser. Post the exact spec of the smps also if possible pics.

Then let us know .
 
baccilus

baccilus

Cyborg Agent
This could be a driver issue too. If everything fails I suggest you do a fresh install of Windows and then install the latest drivers. This issue happens sometimes with my card too.
 
OP
W

warrior047

In the zone
macho84 said:
Might be sometimes. Here you go

Open ccc the software interface catalyst. There AMD overdrive left side . Select that. In that it will diabled. you need click on the red lock to unlock it and agree some terms. once done you are good to go for changing things.

Now gpu clock with stock freq say 900 will be there but it will have lowest say 600 to max frequency say 1450 would be there try go down to say 750 or less and see.

I believe this should be with your smps. DO you have 600 watts or lesser. Post the exact spec of the smps also if possible pics.

Then let us know .
Click to expand...

SMPS is corsair GS600

baccilus said:
This could be a driver issue too. If everything fails I suggest you do a fresh install of Windows and then install the latest drivers. This issue happens sometimes with my card too.
Click to expand...

Thats what I thought. I have updated to the WHQL certified Mobo drivers as well as the ATI drivers. Its been an hr and I don't see that VPU Recover now yet! Earlier I had the latest drivers of graphic card without WHQL and also they were the original mobo drivers which were old.

Do you think this would have resolved it? I couldn't run burn-in test using furmark as I was little afraid! Will monitor for some time and if so, how long would it be better to confirm that card is good?
 
OP
W

warrior047

In the zone
mithun_mrg said:
Dont worry Bro Run at the Default settings
Click to expand...

Bro, I have ran this for around 7 min. The GPU load was 99% and the GPU temp went to 79-80 degrees. However I didn't see that VPU recover issue after updating all the components' drivers as updated previously. Hence I stopped it as I felt GPU was heating to a large extent.

I have another utility called "Video card stability test software" available. It also took the GPU load as 99% and the temp went to 72 degrees. I ran it for 40 min and nothing went wrong. But however I stopped it as I couldn't measure the performance or know the stats.

Pls let me know where can I know the stats after running such gpu benchmarks for a limited time or for how much time should we run?
 
mithun_mrg

mithun_mrg

Cyborg Agent
i think ur card is ok if u can run these tests without any errors maybe the temp sensors are faulty Contact Sapphire Open a support ticket in their site & ask them first about ur problem i dont think straightway sending ur card for RMA will solve the problem take the advice of the local reseller also if u bought from them
 
You must log in or register to reply here.
Top Bottom