Need help in building My first ever gaming PC

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nac

nac

Aspiring Novelist
If it's working fine, other than taking it back nothing you can do. They won't give you any other choice if it's working fine.

As whitestar suggested ask him to shoot a video showing 3.5mm port connected and record sound by placing camera close to the speaker/ear phone and also ask him to try front panel audio and show that as well in the video.

*i.imgur.com/QAzWIS4.jpg

*i.imgur.com/8Mnh0bD.jpg
 
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Ssangeet

Ssangeet

In the zone
nac said:
If it's working fine, other than taking it back nothing you can do. They won't give you any other choice if it's working fine.

As whitestar suggested ask him to shoot a video showing 3.5mm port connected and record sound by placing camera close to the speaker/ear phone and also ask him to try front panel audio and show that as well in the video.

*i.imgur.com/QAzWIS4.jpg

*i.imgur.com/8Mnh0bD.jpg
Click to expand...
It is working fine,i called him 2 times,even i asked him that i will use with converter he said "Sir i tested every port & it is working fine"...
even he dispatched the item :(
 
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Ssangeet

Ssangeet

In the zone
i will get it tomorrow but it will come to service center & it will be closed so probably i will get it on monday...
By the way what will i do with it as i already done everything i can do?
 
SaiyanGoku

SaiyanGoku

kamehameha!!
Ssangeet said:
Just done video call with MSI guy,he ask me to redone everything but still sound is not working....
Click to expand...
Then it is the weirdest issue I've ever heard about. Everything worked at their end fine. I'm not sure why it isn't working for you even after trying everything.
Connect the GPU's HDMI port with a TV and try again. During that, try to install realtek drivers and plug in a headphone in back panel audio out. Keep sound options open in control panel along with device manager.
 
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nac

nac

Aspiring Novelist
Then something wrong at your end. Let someone else troubleshoot this for you. Your friend or the one who helped you with assembling or PC shop even if you have to pay them for it, let them do it. Don't give them your headphone or speaker, let them use theirs.

Try the bench test like they did.
 
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Ssangeet

Ssangeet

In the zone
SaiyanGoku said:
Then it is the weirdest issue I've ever heard about. Everything worked at their end fine. I'm not sure why it isn't working for you even after trying everything.
Connect the GPU's HDMI port with a TV and try again. During that, try to install realtek drivers and plug in a headphone in back panel audio out. Keep sound options open in control panel along with device manager.
Click to expand...
MSI guy ask me to contact him tomorrow morning,he will try and he said it is first time he is hearing about such issues and there are few Chinese technicians there so probably he will pass this problem to them
 
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Ssangeet

Ssangeet

In the zone
nac said:
Then something wrong at your end. Let someone else troubleshoot this for you. Your friend or the one who helped you with assembling or PC shop even if you have to pay them for it, let them do it. Don't give them your headphone or speaker, let them use theirs.

Try the bench test like they did.
Click to expand...
MSI guy was on WhatsApp video call while I Installed fresh copy of w10 ,but still he is not able to solve the problem...is there any chance that w10 has problem...I downloaded from the website shared by whitestar
 
TheSloth

TheSloth

The Slowest One
Have you already tried with Ubuntu live usb ? If not, then try that and see if the sound is coming or not. If yes, then it's a win10 problem.
 
W

whitestar_999

Super Moderator
Staff member
Ssangeet said:
MSI guy was on WhatsApp video call while I Installed fresh copy of w10 ,but still he is not able to solve the problem...is there any chance that w10 has problem...I downloaded from the website shared by whitestar
Click to expand...
When you download the ISO from the site I suggested,only issue that can happen is corrupt download & nothing else because that site directly fetches links from official microsoft servers. You can check it by matching the sha1 value of downloaded iso file with the sha1 value shown on the site after selecting all the options.
 
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Ssangeet

Ssangeet

In the zone
whitestar_999 said:
When you download the ISO from the site I suggested,only issue that can happen is corrupt download & nothing else because that site directly fetches links from official microsoft servers. You can check it by matching the sha1 value of downloaded iso file with the sha1 value shown on the site after selecting all the options.
Click to expand...
Ok I will check...but I don't think download file is corrupted
 
nac

nac

Aspiring Novelist
Ssangeet said:
Yes I tried but ended up more and more errors so I was not able to try Ubuntu live
Click to expand...
If you tried Ubuntu 19, try 18 LTS. There seems like an issue with new distribution. So try the older one, you should be able to boot.

I guess you're getting error something like this.
*www.phoronix.net/image.php?id=ryzen-3700x-3900x-linux&image=amd_zen2_14_show
 
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Ssangeet

Ssangeet

In the zone
nac said:
If you tried Ubuntu 19, try 18 LTS. There seems like an issue with new distribution. So try the older one, you should be able to boot.

I guess you're getting error something like this.
*www.phoronix.net/image.php?id=ryzen-3700x-3900x-linux&image=amd_zen2_14_show
Click to expand...
YES ,exact same...
 
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