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whitestar_999

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Just check & see bios but don't change anything before posting pics/options name here.

I meant to say that after you download the audio driver zip file then right click it & use "extract to <folder name>" option & then run setup from inside that folder where you extracted the zip file content.
 
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Ssangeet

Ssangeet

In the zone
Just check & see bios but don't change anything before posting pics/options name here.

I meant to say that after you download the audio driver zip file then right click it & use "extract to <folder name>" option & then run setup from inside that folder where you extracted the zip file content.
that thing is not working too...what should i check in BIOS?
 

whitestar_999

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You mean after you extract from zip file & run the setup it is still same result?

In BIOS go to devices/similar & see the onboard audio options there & post pic/mention option names here.
 
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Ssangeet

Ssangeet

In the zone
One good news,while someone was accessing my PC he can hear the sound,but i cant...but still i am not able to figure out the problem
 

whitestar_999

Super Moderator
Staff member
One good news,while someone was accessing my PC he can hear the sound,but i cant...but still i am not able to figure out the problem
You mean remote access? Better take your system to some local pc shop to get it checked then(take out your hdd before going to shop though as it is not recommended to move internal hdd unless absolutely necessary).
 
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Ssangeet

Ssangeet

In the zone
You mean remote access? Better take your system to some local pc shop to get it checked then(take out your hdd before going to shop though as it is not recommended to move internal hdd unless absolutely necessary).
yes while remote accessing,the guy on other side can hear every sound from my PC,he said probably it is HDMI to VGA converter problem...do you think this could be the reason?

You suggested this one but i think it is wrong product *www.amazon.in/gp/product/B00S0C76GQ/ :( because it dont have audio access...

Will this one support audio with my VGA monitor? *www.amazon.in/terabyte-Audio-Converter-Adapter-Cable/dp/B074GYZWG4/
or
this one *www.amazon.in/gp/product/B07BHNSPPV ???
 
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whitestar_999

Super Moderator
Staff member
First of all,only HDMI connection carries both audio & video signal(meaning only monitors with hdmi input & speakers connected to hdmi port on mobo). Second,remote access audio working may also mean hardware issue in mobo audio chip. Third,monitor audio has nothing to do with speakers/earphone audio directly connected to mobo ports.
 

nac

Aspiring Novelist
Microsoft basic driver should cover audio. Something got screwed up.
Hope speaker/headphone you're using is in working condition.

In remote he can hear means, things at his end are good i.e, drivers/software/hardware are good in his system. That doesn't tell a lot about your system.

Try Ubuntu live CD and see you can get audio there. If you get, then something with Windows/software needs to be fixed.
If even in Linux you don't get audio, probably something wrong with hardware.

Do everything you could. Hope you will find a fix soon.
 
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Ssangeet

Ssangeet

In the zone
First of all,only HDMI connection carries both audio & video signal(meaning only monitors with hdmi input & speakers connected to hdmi port on mobo). Second,remote access audio working may also mean hardware issue in mobo audio chip. Third,monitor audio has nothing to do with speakers/earphone audio directly connected to mobo ports.
Oh.So the converter which i bought is OK,right?i dont need to order another one.right???
 
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Ssangeet

Ssangeet

In the zone
Microsoft basic driver should cover audio. Something got screwed up.
Hope speaker/headphone you're using is in working condition.

In remote he can hear means, things at his end are good i.e, drivers/software/hardware are good in his system. That doesn't tell a lot about your system.

Try Ubuntu live CD and see you can get audio there. If you get, then something with Windows/software needs to be fixed.
If even in Linux you don't get audio, probably something wrong with hardware.

Do everything you could. Hope you will find a fix soon.
i will do that live CD thing & yes headphones/speakers are fine,i was using it before connecting to that pc & even using now...
 
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Ssangeet

Ssangeet

In the zone
Ubuntu live stuck here and it started with few errors on screen,which was weird because I am never saw it before
 

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Ssangeet

Ssangeet

In the zone
These were the error because of which Ubuntu is not starting
 

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whitestar_999

Super Moderator
Staff member
I think issue is with bios,download the latest bios version & install it but only after reading the included instructions carefully & posting any queries here before updating bios. Also remember that during bios update there must be no power cut else mobo will be gone.
 
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Ssangeet

Ssangeet

In the zone
I think issue is with bios,download the latest bios version & install it but only after reading the included instructions carefully & posting any queries here before updating bios. Also remember that during bios update there must be no power cut else mobo will be gone.
And We bought this Mobo because it has no problem with ryzen 3600 , specially it's bios fully supported it . Is bios update confusing process?
We don't have powercuts generally here
 

whitestar_999

Super Moderator
Staff member
Btw latest ubuntu version is 19.04,you are using 14.10 which will never work on latest ryzen 3xxx processors.
Download Ubuntu Desktop | Download | Ubuntu
Try Ubuntu before you install it | Ubuntu tutorials
 

whitestar_999

Super Moderator
Staff member
And We bought this Mobo because it has no problem with ryzen 3600 , specially it's bios fully supported it . Is bios update confusing process?
We don't have powercuts generally here
On older non-max mobos system wouldn't even boot/install windows with ryzen 3xxx processors. As for powercuts,you know best but still be safe & pick a time during which there were no power cuts in past.
 
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Ssangeet

Ssangeet

In the zone
Btw latest ubuntu version is 19.04,you are using 14.10 which will never work on latest ryzen 3xxx processors.
Download Ubuntu Desktop | Download | Ubuntu
Try Ubuntu before you install it | Ubuntu tutorials
I am out of internet for today ...don't have enough data for Today Atleast...should I try anything else to solve the problem?
 
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