Hate to start my first thread on the forum with an issue but I really need advice on this. This is an issue I faced with my Sony Xperia Z1 Compact. Might be a bit long so bear with me.
The phone worked well for the first 3 months. Then one day, completely out of the blue, the phone developed a hairline crack on the display from the inside while lying on my work desk. It didn't fall and there wasn't any pressure put on it. I submitted it to the SVC under Sony ADP (Accidental Damage Policy) for replacement.
In the mean time, I started looking up this issue of self cracking screens on the web. A quick search at first and an in-depth scouring later, I realized that this problem is being faced by many Xperia Z series users across the world. The worst part is, Sony hasn't done much to rectify the issue from their side except replacing some phones here and there and disregarding many of them as damaged by user.
Here's my understanding of the issue - The outer frame is aluminium and the display is glass. Now since these phones are waterproof, all the ports are closed and that affects the ventilation of the internal components. So when the phone heats up, the aluminium can take the temperature rise and expands but the glass doesn't. As a result, it cracks from inside (mostly a hairline crack at first which keeps spreading across the display).
I submitted the phone on August 20th and got it back yesterday, replaced fully free of cost. However, I have lost faith in the phone since this issue is bound the surface again. Going back to the research, people who have got their phone screens replaced have faced the same issue again after 3-4 months.
Now there are two options. One, I decide to overlook the issue and hope that this was a one off. Alternatively, I should cut my losses (the damn thing cost 34k and wouldn't sell for more than 16-18k now) and move on.
Have any other forum members faced this issue? And what do you guys suggest I should do?
The phone worked well for the first 3 months. Then one day, completely out of the blue, the phone developed a hairline crack on the display from the inside while lying on my work desk. It didn't fall and there wasn't any pressure put on it. I submitted it to the SVC under Sony ADP (Accidental Damage Policy) for replacement.
In the mean time, I started looking up this issue of self cracking screens on the web. A quick search at first and an in-depth scouring later, I realized that this problem is being faced by many Xperia Z series users across the world. The worst part is, Sony hasn't done much to rectify the issue from their side except replacing some phones here and there and disregarding many of them as damaged by user.
Here's my understanding of the issue - The outer frame is aluminium and the display is glass. Now since these phones are waterproof, all the ports are closed and that affects the ventilation of the internal components. So when the phone heats up, the aluminium can take the temperature rise and expands but the glass doesn't. As a result, it cracks from inside (mostly a hairline crack at first which keeps spreading across the display).
I submitted the phone on August 20th and got it back yesterday, replaced fully free of cost. However, I have lost faith in the phone since this issue is bound the surface again. Going back to the research, people who have got their phone screens replaced have faced the same issue again after 3-4 months.
Now there are two options. One, I decide to overlook the issue and hope that this was a one off. Alternatively, I should cut my losses (the damn thing cost 34k and wouldn't sell for more than 16-18k now) and move on.
Have any other forum members faced this issue? And what do you guys suggest I should do?