kguragain said:
Hello,
I need help badly.
I believe that this file "my document.exe" is a virus, though I am not sure and my AVG/Norton virus doesn’t detect it. And now my Norton Antivirus has expired and I have tired to install new Norton Antivirus. But my computer can’t response after click the setup icon of Antivirus even any setup icon.
And it can’t allow to open msconfig, regedit etc. Whenever I delete this file it always come back after a few seconds. It doesn’t allow to pop ups any folder which is badly required me.
Couple of questions of mine is,
How do I clean my computer from this virus?
Which Antivirus software is the best to use?
Krishna
Hi Krishna,
before you start reformatting do the following and you may not have to get it formatted and loose your precious data,
Download HijackThis . This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded. Click on the "Unzip" button to install. It will by default install to the directory - C:\PROGRAM FILES\HIJACKTHIS\ Run a scan and save the log file. Do not fix anything in HijackThis since they may be harmless.
Make sure to include the System information at the top of the log as well.
Then go to
www.techsupportforum.com and post the log there. You need to register but everything is free so not to worry. You will surely get an response within 24hrs. I also voulanteer there as a Security analyst and thats why I highly recommend you to follow my suggestions.
Hope you will be benifited.
One more thing, AVG and AVAST are both same and either will do the job- just keep AV updated. Don't install Norton its gonna hog your sysrem resources beyond your imagination!