[Praise] MSI RMA Service Through Aforeserve

T

Trdz

Broken In
MSI GTX 580 Twin Frozer ii/oc edition was giving bsod during gaming and showing artifacts during boot up like the attached pics. i contacted Aforeserve .Com Ltd through mail on 16/12/2014 for RMA . They arranged the pickup through BLUE DART courier. got the card back on 6th Jan 2015. it worked hardly for 2 days and again it started to give the same problem i again reported the problem in the same manner as before. then after that I contacted arjunpal@msi.com through phone on 5th march after that they issued a new RMA number got a brand new MSi GTX 770 Twin Frozer edition yesterday .

Imgur

MSI Service have improved in india through aforeserve.Happy with the RMA process.
 
Last edited:
topgear

topgear

Super Moderator
Staff member
Trdz said:
MSI GTX 580 Twin Frozer ii/oc edition was giving bsod during gaming and showing artifacts during boot up like the attached pics. i contacted Aforeserve .Com Ltd through mail on 16/12/2014 for RMA . They arranged the pickup through BLUE DART courier. got the card back on 6th Jan 2015. it worked hardly for 2 days and again it started to give the same problem i again reported the problem in the same manner as before. then after that I contacted arjunpal@msi.com through phone on 5th march after that they issued a new RMA number got a brand new MSi GTX 770 Twin Frozer edition yesterday .

Imgur

MSI Service have improved in india through aforeserve.Happy with the RMA process.
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so you are saying you got the card back from RMA on 5th Jan. Resubmitted it again when as it hardly worked for 2 days ? And you contacted MSI personnel on 5th March and still more than 1 month crossed to get a product replacement ? Is it really an example of good service ? Anyway, nice to know you at least did get a upgraded version ;)
 
OP
T

Trdz

Broken In
topgear said:
so you are saying you got the card back from RMA on 5th Jan. Resubmitted it again when as it hardly worked for 2 days ? And you contacted MSI personnel on 5th March and still more than 1 month crossed to get a product replacement ? Is it really an example of good service ? Anyway, nice to know you at least did get a upgraded version ;)
Click to expand...

contacted them after one month as i was busy in my exams.had to sent the card to Delhi as service is not available in my place. so it takes minimum 4 days to reach Delhi from my place, total 8 days for shipping only had to wait 20 days for replacement.
 
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