[Praise] Logitech RMA : Mouse | Lamington Road,Mumbai

[Phenomenal]

My mouse was defective (scroll button) since more than 3 months b/c the service centre address i got from Logitech Support (email + call on toll-free) was far away and the timings were too inconvenient.
Anyway,i searched again b/c i wanted to find one in Lamington Road (i love the place )
Got a huge list this time!
Here you go :
Logitech Walk-In Center (WIC) support in India - Logitech Support Article

It has clear instructions thankfully and a proper address like this one :
Mumbai Ensure Support Services India Limited, c/o K.P.ENTERPRISE, 375/377, Babu Building,Office No.19, 2nd Floor, Lamington Road, Grant Road (E), Mumbai - Maharashtra, Pin Code - 400007 +91 22 23853535 / 32914477

Service Center Experience :
Submitted my mouse in about 15mins after they checked it for the defect and got a receipt.
They asked me to come on the next business day and call before coming.
It took 4-5 more days when they finally asked me to come collect the "replacement".
Got a new sealed pack (imported especially for replacement)!
The guy opened it a bit to note the serial number,didn't get a receipt since their n/w was slow.
Not the best yet a pleasant RMA experience overall.
Staff @ Ensure was cordial.

Will definitely recommend Logitech now since warranty on most devices is for 3yrs and replacement took about a week.Worth it since it's sealed+brand-new!
Get a spare mouse as backup (i got the most valuable one @ 93 from Amazon a few months back!I love it as well)
Will add pics later mood hua toh

 

[topgear]

Did the service center guy asked for purchase invoice ? or the S/N of the product is enough ?

 

[Phenomenal]

I had taken the original pack and the invoice (it didn't have S/N).
He just saw the Import Month/Year on the pack and went ahead to test it.
After testing it in 5mins,they gave me the RMA receipt.
Then they noted the S/N in their system as well on the RMA receipt which they gave me.

Also,i got a question - do you get S/N for every product on the invoice?
For eg: my Logitech mouse,KB,iBall headset,USB pendrives do not have their S/Ns on the invoice.
Only products above 1K like HDD,Mobo,Speakers,Router,etc have it.
Is this normal or should i get every invoice with a serial number?

Did the service center guy asked for purchase invoice ? or the S/N of the product is enough ?

 

[Shah]

I had taken the original pack and the invoice (it didn't have S/N).
He just saw the Import Month/Year on the pack and went ahead to test it.
After testing it in 5mins,they gave me the RMA receipt.
Then they noted the S/N in their system as well on the RMA receipt which they gave me.

Also,i got a question - do you get S/N for every product on the invoice?
For eg: my Logitech mouse,KB,iBall headset,USB pendrives do not have their S/Ns on the invoice.
Only products above 1K like HDD,Mobo,Speakers,Router,etc have it.
Is this normal or should i get every invoice with a serial number?

I would recommend you to try and get the serial number printed in the invoice from the seller always whenever you buy any electronic items.

 

[topgear]

I had taken the original pack and the invoice (it didn't have S/N).
He just saw the Import Month/Year on the pack and went ahead to test it.
After testing it in 5mins,they gave me the RMA receipt.
Then they noted the S/N in their system as well on the RMA receipt which they gave me.

Also,i got a question - do you get S/N for every product on the invoice?
For eg: my Logitech mouse,KB,iBall headset,USB pendrives do not have their S/Ns on the invoice.
Only products above 1K like HDD,Mobo,Speakers,Router,etc have it.
Is this normal or should i get every invoice with a serial number?

Thanks for the info. Like [MENTION=129731]Shah[/MENTION] has suggested insist to get the S/N printed on the invoice but generally many seller don't follow this. Even many online big players do the same.

 

[Phenomenal]

Thanks for the the advice Guys.Point noted and will be implemented for all future purchases

I would recommend you to try and get the serial number printed in the invoice from the seller always whenever you buy any electronic items.

... insist to get the S/N printed on the invoice .....