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[Praise] Logitech KBAM RMA Kolkata

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Mario

Ambassador of Buzz
Hi,

Need some information regarding Logitech RMA in Kolkata for Keyboard-Mouse combo.

First, do they accept RMA request without original bill? Will they provide warranty based on serial number?
Next, where is the service center in Kolkata and what is the process of RMA? Self-delivery or home-pickup?

Appreciate quick replies.

Thanks.
 

topgear

Super Moderator
Staff member
Serial number should be enough for claiming RMA .. Rashi and Neoteric both provides service for Logitech products AFAIK.

Neoteric :

6 Ganesh Chandra Avenue, Mazanine Floor of Bengal Chemical Building , Kolkata-700013
Contact No :
033-32969268/033-22346386
 
OP
M

Mario

Ambassador of Buzz
Serial number should be enough for claiming RMA .. Rashi and Neoteric both provides service for Logitech products AFAIK.

Neoteric :

6 Ganesh Chandra Avenue, Mazanine Floor of Bengal Chemical Building , Kolkata-700013
Contact No :
033-32969268/033-22346386

Thanks Top and also thanks to Tenida who provided a lot of information regarding this matter.

Now, here is my colleague's RMA experience -

1. Logitech does NOT provide replacement without copy of original bill.
2. Logitech support is pretty fast once a ticket is raised with them - all replies are almost always within 12 hours of the customer's email, except on Sunday.
3. Neoteric has stopped providing support for some Logitech KBAM models, 1st May, 2013 onwards. Only Savex, Ingram and Rashi provide support for these models.
4. Neoteric Service Centre address is
Neoteric Infomatique Pvt. Ltd.6A, Raja Subodh Mullick Square, Ground Floor, Kolkata - 700013. [From Vedant, keep walking towards Hind Cinema, cross intersection, keep walking straight, Arya Mansion will be on left, Neoteric office is in ground floor of Arya Mansion]033-40259621
They are also a dropping point for WD HDD RMA in Kolkata. [HDD need not be packed, may be carried in by hand, but RMA sheet printout is must]
Savex address - 1/2, Harish Mukherjee Road, Raja A.N. Roy Mansion, 2nd Floor, Kol - 20 [03322236006/07/08]
Ingram address - 76 D, AJC Bose Road, Kol - 14 [03332219406/07]
5. Neoteric distributor address is 6, GC Avenue, Bengal Chemical Building, Basement - No RMA here!!!
6. Rashi provided spot-replacement of KBAM to my colleague on first visit itself :shock::shock::shock::shock: Also, they did not have the same model so provided slightly higher model!

Total time taken from lodging complaint to getting replacement - 5 days [my colleague slept on it for 3 days, so actual time is just 2 days, which, I think, is fantastic!! :)


Top, please close this thread now and if possible, please change the Thread prefix to [Praise] instead of [Query].
 

topgear

Super Moderator
Staff member
Thanks for all the infos you've provided .. this will be a great help to many others.
 
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