Sarath
iDota
I am well aware that letsbuy screws up random people in between their spells of good to fine service. Well I fell prey to their bad service for the second time. First time being this one > letsbuy ![Mad :-x :-x](/community/styles/default/xenforo/smilies/icon_mad.gif)
Now as usual, not surprisingly their service is quick to clear your doubts and apprehensions before you make a purchase but as soon as you see that "transfer" of money to letsbuy everthing suddenly changes. Suddenly you are like a divorced ex-wife they love to ignore or an ex-gf they try to dodge with umm...yeah we are working on it...and then BAM! dead, no more response.
Luckily this time the purchase was only of about 450 bucks
unlike the last time 3300/- ![Mad :-x :-x](/community/styles/default/xenforo/smilies/icon_mad.gif)
But that gives them no reason to steal my money. Here is the full sequence of events and copies of my e-mails.
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8th January, 2012
I received this e-mail in my inbox:
It was an order with two items and of which I received the micro SD card that's worth 50 bucks.
But on checking the letsbuy website I saw this:
*i1213.photobucket.com/albums/cc480/sarathmay3/letsbuy%20screen%20cap/OnlineShopping-BuyMobilePhonesCamerasLaptopsLowestPrice-Letsbuycom.png
So I wrote them a mail to letsbuyCC:
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Response from letsbuy:
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13th Jan, 2012
I wrote another e-mail, reminding them of my problem
After this e-mail I went to check the letsbuy website and voila:
*i1213.photobucket.com/albums/cc480/sarathmay3/letsbuy%20screen%20cap/OnlineShopping-BuyMobilePhonesCamerasLaptopsLowestPrice-Letsbuycom-1.png
It's been changed to delivered. Wow!
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Again on 15th Jan, 2012
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18 January 2012
Today, this is what I see on the letsbuy page:
*i1213.photobucket.com/albums/cc480/sarathmay3/letsbuy%20screen%20cap/OnlineShopping-BuyMobilePhonesCamerasLaptopsLowestPrice-Letsbuycom2.png
Covering up or what, I don't understand. I hope at least this time, letsbuy has a positive outcome
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I even filled up the feedback form on their website:
Online Shopping - Buy Mobile Phones, Cameras, Laptops @ Lowest Price - Letsbuy.com
Also their FB page today, 18th January 2012.
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Will keep updating this with recent developments.
Any suggestions are welcome![Smile :) :)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
![Mad :-x :-x](/community/styles/default/xenforo/smilies/icon_mad.gif)
Now as usual, not surprisingly their service is quick to clear your doubts and apprehensions before you make a purchase but as soon as you see that "transfer" of money to letsbuy everthing suddenly changes. Suddenly you are like a divorced ex-wife they love to ignore or an ex-gf they try to dodge with umm...yeah we are working on it...and then BAM! dead, no more response.
Luckily this time the purchase was only of about 450 bucks
![Neutral :| :|](/community/styles/default/xenforo/smilies/icon_neutral.gif)
![Mad :-x :-x](/community/styles/default/xenforo/smilies/icon_mad.gif)
But that gives them no reason to steal my money. Here is the full sequence of events and copies of my e-mails.
------------------------------------------------------
8th January, 2012
I received this e-mail in my inbox:
Dear SARATH, We have delivered your order 746830 on 2012-01-04 14:09:00. Thank you for Shopping with Letsbuy.com.
Your feedback is valuable. Click here to help us serve customers like you better.
It was an order with two items and of which I received the micro SD card that's worth 50 bucks.
But on checking the letsbuy website I saw this:
*i1213.photobucket.com/albums/cc480/sarathmay3/letsbuy%20screen%20cap/OnlineShopping-BuyMobilePhonesCamerasLaptopsLowestPrice-Letsbuycom.png
So I wrote them a mail to letsbuyCC:
Dear Sir / Madam,
My order LSB-746830 was partially dispactched of which I received the micro SD card reader. I have however not received other item which was notified to be out of stock. But on checking the tracking / shipment numbers I see the following, as given below on bluedart website. Both are indicated as shipped and received where as I haven't received the Belkin splutter.
Waybill No : 43835127184 Reference No : 746830
Pickup Date 03 January 2012
From New Delhi
To Bangalore
Status SHIPMENT DELIVERED
Date of Delivery 04 January 2012
Time of Delivery 14:09
Recipient Rajan Sg
Waybill No : 43835259823
Pickup Date 30 December 2011
From New Delhi
To Bangalore
Status SHIPMENT DELIVERED
Date of Delivery 02 January 2012
Time of Delivery 11:15
Recipient 809531230 Vikas
ll
However the letsbuy account details still show it as being "in process". I am confused as to the status of my purchase. Kindly look into it and revert back.
Date Order No. Amount Payment Mode Order Status Shipping Address
26-12-2011 LSB-746830 449.00 Credit Card Partially delivered SARATH
FLAT NO. 007, C BLOCK, VASWANI TRANQUIL APARTMENTS, #43, SRISHIRDI SAI TEMPLE ROAD, KUNDANAHALLI GATE
BANGALORE, Karnatka, PinCode - 560037
India
Shipping Information
Sr. No. Shipping Status Shipping Qty Vendor Tracking No. Shipping Date
1 Delivered 1 Blue Dart 43835259823 31 Dec 2011 01:54 pm
2 In process 1 Blue Dart 43835127184 03 Jan 2012 03:33
pm
I would like to mention again that I have received the micro SD card reader only.
Thank you
Regards,
Sarath
My order LSB-746830 was partially dispactched of which I received the micro SD card reader. I have however not received other item which was notified to be out of stock. But on checking the tracking / shipment numbers I see the following, as given below on bluedart website. Both are indicated as shipped and received where as I haven't received the Belkin splutter.
Waybill No : 43835127184 Reference No : 746830
Pickup Date 03 January 2012
From New Delhi
To Bangalore
Status SHIPMENT DELIVERED
Date of Delivery 04 January 2012
Time of Delivery 14:09
Recipient Rajan Sg
Waybill No : 43835259823
Pickup Date 30 December 2011
From New Delhi
To Bangalore
Status SHIPMENT DELIVERED
Date of Delivery 02 January 2012
Time of Delivery 11:15
Recipient 809531230 Vikas
ll
However the letsbuy account details still show it as being "in process". I am confused as to the status of my purchase. Kindly look into it and revert back.
Date Order No. Amount Payment Mode Order Status Shipping Address
26-12-2011 LSB-746830 449.00 Credit Card Partially delivered SARATH
FLAT NO. 007, C BLOCK, VASWANI TRANQUIL APARTMENTS, #43, SRISHIRDI SAI TEMPLE ROAD, KUNDANAHALLI GATE
BANGALORE, Karnatka, PinCode - 560037
India
Shipping Information
Sr. No. Shipping Status Shipping Qty Vendor Tracking No. Shipping Date
1 Delivered 1 Blue Dart 43835259823 31 Dec 2011 01:54 pm
2 In process 1 Blue Dart 43835127184 03 Jan 2012 03:33
pm
I would like to mention again that I have received the micro SD card reader only.
Thank you
Regards,
Sarath
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Response from letsbuy:
The only human response I ever received from letsbuy.
Hello Sarath,
Greetings from Letsbuy.com!
Thank you for writing to us.
We apologize for the inconvenience caused to you due to non receiving of the product "Belkin Rockstar Multi Headphone Splitter " against order# LSB-746830.
We would like to inform you that we have forwarded your concern to the Logistics Team so that they can look into the matter and cross check the same. However, you will be updated by one of our executives for further proceedings at the earliest. Further, we have registered complaint regarding this and your complaint number is CC120140434.
If you have any further queries, feel free to contact our customer support team.
Always looking forward to serve you better,
Amit kumar-Letsbuy.com Customer Service
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13th Jan, 2012
I wrote another e-mail, reminding them of my problem
Sir / Madam,
I would like to know about the progress with regards to the query I had raised earlier. It am yet to receive any call or response regarding the status of my shipment, the details of which are given below.
Kindly look into it and revert back at the earliest.
Regards,
Sarath
After this e-mail I went to check the letsbuy website and voila:
*i1213.photobucket.com/albums/cc480/sarathmay3/letsbuy%20screen%20cap/OnlineShopping-BuyMobilePhonesCamerasLaptopsLowestPrice-Letsbuycom-1.png
It's been changed to delivered. Wow!
----------------------------------------------------------------
Again on 15th Jan, 2012
Sir / Madam,
I would like to know about the progress with regards to the query I had raised earlier. It am yet to receive any call or response regarding the status of my shipment, the details of which are given below.
Kindly look into it and revert back at the earliest.
Regards,
Sarath
From: Sarath Chandra <xyz>
To: "customercare@letsbuy.com" <customercare@letsbuy.com>
Sent: Friday, 13 January 2012 5:51 PM
Subject: Re: Shipment Delivered
Sir / Madam,
I would like to know about the progress with regards to the query I had raised earlier. It am yet to receive any call or response regarding the status of my shipment, the details of which are given below.
Kindly look into it and revert back at the earliest.
Regards,
Sarath
I would like to know about the progress with regards to the query I had raised earlier. It am yet to receive any call or response regarding the status of my shipment, the details of which are given below.
Kindly look into it and revert back at the earliest.
Regards,
Sarath
From: Sarath Chandra <xyz>
To: "customercare@letsbuy.com" <customercare@letsbuy.com>
Sent: Friday, 13 January 2012 5:51 PM
Subject: Re: Shipment Delivered
Sir / Madam,
I would like to know about the progress with regards to the query I had raised earlier. It am yet to receive any call or response regarding the status of my shipment, the details of which are given below.
Kindly look into it and revert back at the earliest.
Regards,
Sarath
-----------------------------------------------------------------------------------
18 January 2012
Sir / Madam,
I would like to know about the progress with regards to the query I had raised earlier. It am yet to receive any call or response regarding the status of my shipment, the details of which are given below. I am writing almost everyday without any response.
I would like to see this resolved at the earliest. Kindly look into the matter and revert back.
Regards,
Sarath
----- Forwarded Message -----
From: Sarath Chandra <>
To: "customercare@letsbuy.com" <customercare@letsbuy.com>
Sent: Sunday, 15 January 2012 1:47 AM
Subject: Re: Shipment Delivered
Sir / Madam,
I would like to know about the progress with regards to the query I had raised earlier. It am yet to receive any call or response regarding the status of my shipment, the details of which are given below.
Kindly look into it and revert back at the earliest.
Regards,
Sarath
From: Sarath Chandra <>
To: "customercare@letsbuy.com" <customercare@letsbuy.com>
Sent: Friday, 13 January 2012 5:51 PM
Subject: Re: Shipment Delivered
Sir / Madam,
I would like to know about the progress with regards to the query I had raised earlier. It am yet to receive any call or response regarding the status of my shipment, the details of which are given below.
Kindly look into it and revert back at the earliest.
Regards,
Sarat
I would like to know about the progress with regards to the query I had raised earlier. It am yet to receive any call or response regarding the status of my shipment, the details of which are given below. I am writing almost everyday without any response.
I would like to see this resolved at the earliest. Kindly look into the matter and revert back.
Regards,
Sarath
----- Forwarded Message -----
From: Sarath Chandra <>
To: "customercare@letsbuy.com" <customercare@letsbuy.com>
Sent: Sunday, 15 January 2012 1:47 AM
Subject: Re: Shipment Delivered
Sir / Madam,
I would like to know about the progress with regards to the query I had raised earlier. It am yet to receive any call or response regarding the status of my shipment, the details of which are given below.
Kindly look into it and revert back at the earliest.
Regards,
Sarath
From: Sarath Chandra <>
To: "customercare@letsbuy.com" <customercare@letsbuy.com>
Sent: Friday, 13 January 2012 5:51 PM
Subject: Re: Shipment Delivered
Sir / Madam,
I would like to know about the progress with regards to the query I had raised earlier. It am yet to receive any call or response regarding the status of my shipment, the details of which are given below.
Kindly look into it and revert back at the earliest.
Regards,
Sarat
Today, this is what I see on the letsbuy page:
*i1213.photobucket.com/albums/cc480/sarathmay3/letsbuy%20screen%20cap/OnlineShopping-BuyMobilePhonesCamerasLaptopsLowestPrice-Letsbuycom2.png
Covering up or what, I don't understand. I hope at least this time, letsbuy has a positive outcome
---------------------------------------------------------------------------------------
I even filled up the feedback form on their website:
Online Shopping - Buy Mobile Phones, Cameras, Laptops @ Lowest Price - Letsbuy.com
Also their FB page today, 18th January 2012.
-----------------------------------------------------------------
Will keep updating this with recent developments.
Any suggestions are welcome