Discussion: Letsbuy "Customer Care" response time

[Sarath]

Letsbuy is one of the most loved and hated online shopping websites. Loved for their discounts and hated for their service.

Instead of speculation, this thread aims at getting accurate figures of how fast or slow the response from letsbuy is in response to a query raised, after you have paid with your money. We know their CC is a little swifter when the money is still in our hands. But you can mention even that.

RESULT:

E-mail:

Average time for a response:
Max time taken:
Min time taken:

Number of emails sent per individual for one positive response:

Number of positive responses / query solved:
Number of negative responses / query unresolved:

Phone:

Average time to reach CC representative:
Most time waited:
Least time waited:

No. of phone calls made to reach CC:

Positive response:
Negative response:

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Kindly contribute with the following details during your interaction with letsbuy

INFORMATION NEEDED

E-mail:

~ Time taken for a response from one of the letsbuy CC reprsentative to your first e-mail

~ How many e-mail did you send?

~ Was your query solved?​

You will receive an automated response for each e-mail. This is not important. The time when they actually (a human) respond is important.

Spoiler

Dear Customer,

Welcome to Letsbuy.com!

Thank you for writing to us, we value our relationship with you. We
will attend to your mail/feedback and revert to in next 24 business
hours from 8:00AM to 9:00PM, 7 days a week.

To manage your account online and to get latest updates on our
Products/Promotions/Offers, please register yourself on our website
Online Shopping - Buy Mobile Phones, Cameras, Laptops @ Lowest Price - Letsbuy.com.

If you need any further assistance, you can also contact us on our
Customer Care number 0124 – 4901234 any day from 8:00AM to 9:00PM, 7
days a week. Our customer care team will be happy to assist you.

We assure you of our best service always.

Yours Sincerely,
Customer Care Team
Letsbuy.com

Phone:​

~Their number 0124 – 4901234 is not toll free. So you lose precious money even attempting to get to the CC.

How many calls did you make to letsbuy?

How much time did you have to wait for a CC personel to pick your call?

Was your query solved or not?​

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Your feedback will help us know if letsbuy service is capable of giving a positive shopping experience

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NOTE: If you have any more information to spare other than the one asked for then use this thread > Online Shopping Guide and Feedback thread - Digit Technology Discussion Forum

 

[Vyom]

Wow.. so many Letsbuy related threads is a small time.
But considering the amount of effort for you to make this template, I will have to appreciate it.

Personally I think, factor such as, "Customer Care" response time is very subjective, and is very difficult to estimate. Even if this thread is able to record some data, it may not be able to project an accurate estimation of their Service, as a whole.

Still, I hope people contribute to it.

 

[dashing.sujay]

email- reply within a day

Avg time to reach CC- 2 mins

Least time- 10 secs!
max time- 2mins

CC was always very responsive. Though my problem was not solved but still I was satisfied with their service, as my problem was a bit typical.

+2

 

[Sarath]

E-mail:

Average time for a response: 2 days
Max time taken: 4 days
Min time taken: 2 days

Number of emails sent per individual for one positive response: 2

Number of positive responses / query solved: none
Number of negative responses / query unresolved: 2

Bad bad experience