Get that dealer, although the static trick sould get him and tell us what actually happened!
Ask the manufacturer
i have another trick dip your ram in cold tap water wrapped in aluminium foil, take an inverter or car battery and place both the terminals using wires in the water!I know this is bumped, but wrap the entire ram in aluminium foil, to make sure several parts of it touch the foil, and give it a nice 12/24 volt dc supply