How Is Dell Service?

Discussion in 'QnA (read only)' started by thetillian, Jun 28, 2009.

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  1. thetillian

    thetillian The Revolutionary

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    I am thinking about buying a dell laptop and i wanna know how they provide service and how good service is, especially in Andhra Pradesh, i wanna know how good they provide service.
    Please anyone know please tell me about dell services and your experiences with it.
    Thanks in advance
     
  2. cooldudie3

    cooldudie3 Boom Boom Boom

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    It depends what product you are buying. The XPS machines have 24 hour support I think, but all should solve most problems. They helped me set up my Antivirus on my Mini 9 and it worked in the end.
     
  3. Flashbang

    Flashbang *********

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    Dell provides the best service even for inspiron and other range of laptops and desktops.
    They even send an engineer to fix the problem if it seems to be too technical to your house at no charges.:mrgreen:
     
  4. hell_storm2006

    hell_storm2006 New Member

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    I don't own a dell product. But i heard its very good and prompt!
     
  5. rajhot

    rajhot S60 rocks

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    The best when it comes to after sales service
     
  6. desiibond

    desiibond Bond, Desi Bond!

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    @thetillian, on-site support depends on where you live. Except for few instances here and there, support is pretty good.
     
  7. apoorva84

    apoorva84 New Member

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    its very good...one of my friends has a dell xps and because he had on site warranty, the service was really prompt and nice..
     
  8. ravi_9793

    ravi_9793 TechTin.com

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    It depend on your region. But after sell Dell support don't have many good reviews.
     
  9. manas

    manas Wandering in the zone ...

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    I have a Dell laptop. In Hyderabad the service has been really good. My laptop is covered under something called NBD warranty. So they send the technician to my house on the next business day. So if I call on Monday, my laptop is fixed on Tuesday. :)

    I have called 3-4 times in the last 2 years. Never had any issue. They even replaced my laptop's motherboard in 2 days. :D
     
  10. ashishnehete

    ashishnehete RiGhT HeRe RiGhT nOw

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    man it has good service network i my self use one with no probs at all
     
  11. a_to_z123

    a_to_z123 asia://india/ka/bangalore

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    I want to share my personal experience.

    My roommate bought a Dell Inspiron laptop and he's not too techie so basically I handled his side contacting the Dell sevice.

    I used Live Chat with Dell Care Executive. They're based in Malaysia and centrally handle the customer support.

    They asked me few general question abt the prob. In my case the LCD screen malfunctioned coz sumthing had fallen on the laptop.
    They took my hostel address in Greater Noida and next day I received the replacement parts frm a Dell logistics personnel!! (a LCD screen n connector cable)

    The day after next an engineer came to my room and did the whole replacement in front of my eyes. I was so pleased wid that.

    So that's that wid Dell service. I hope dat gives u an idea of their service!

    And yes, I'm in no way affiliated with Dell :)
     
  12. OP
    OP
    thetillian

    thetillian The Revolutionary

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    thanks for sharing your feelings and experiences with me guys
     
  13. Indyan

    Indyan Here Since 2003

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    I dont know about AP, but in Sikkim their service is awesome.
    I had a problem with my lappy's (Inspiron 1520) DVD writer. Registered a complain via phone. And a guy came and replaced the part in my hostel.
    My friend has a vostro, and he got his motherboard+lcd replaced!
    The service is by far the best. I have seen friends with hp, acer and lenovo virtually go mad. In fact one of my friends even registered a case against acer in consumer forum (they originally demanded Rs 10k, after complaint did the work for less than 1k).
     
  14. vandit

    vandit New Member

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  15. Ecstasy

    Ecstasy a.k.a VipER

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    DELL has the best 'after sales service' in India. Mostly everywhere they come at your doorstep within 24 hrs of your complaint.
     
  16. reddick

    reddick Mobile Freak

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    And how is the service here in Punjab
    Anybody has personal experience...
     
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