Help!!! Automatic updates are not turning ON

hpotter606 · Apr 22, 2005

Some weeks ago i disabled automatic updates for some reasons. Now when i try to turn them on a message says

We are sorry . security center could not change your settings.
Try changing manually through control panel

The mannual settings are disabled. I cannot change them.

Please help.

saROMan · Apr 22, 2005

bro..right Click on My Computers there u will see Automatic Updates ..enable them.....if u see them Disabled..then seems u have disabled the Service..so go to Start->Run->services.msc look for Automatic Updates..and if they are Disabled ..Enable them....

Hope it Solves your problem

hpotter606 · Apr 23, 2005

I have seen in services. Its automatic and started.
What do i do now?
Is this a spyware or malware or virus?
Where do i download hijack this if it is a malware?

swatkat · Apr 23, 2005

Have you seen this? Check that out to turn on Automatic Updates.

Download HijackThis and unzip it to dedicated folder (like C:\HijackThisFolder\hijackthis.exe).
Then run it and click the button Do a System scan and save log file. HijackThis will perform a scan and saves the log file as hijackthis.log in the same folder where it is installed and it also opens the file automatically.
Copy the entire contents of the file and post it this Section.

hpotter606 · Apr 23, 2005

Logfile of HijackThis v1.99.1
Scan saved at 4:37:17 PM, on 4/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\system32\Pelmiced.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\IBM\Messages By IBM\ibmmessages.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Opera\Opera.exe
C:\Documents and Settings\Aditya Yelkawar\My Documents\mass downloader\Mass Downloader\massdown.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\ADITYA~1\LOCALS~1\Temp\Rar$EX00.656\HijackThis.exe
C:\Program Files\Symantec\LiveUpdate\AUpdate.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = *www.hotmail.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [UC_Start] C:\IBMTools\Updater\ucstartup.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ibmmessages] C:\Program Files\IBM\Messages By IBM\ibmmessages.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [ibmmessages] C:\Program Files\IBM\Messages By IBM\ibmmessages.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: + &Mass Downloader: download this file - C:\Documents and Settings\Aditya Yelkawar\My Documents\mass downloader\Mass Downloader\Add_Url.htm
O8 - Extra context menu item: + Mass Downloader: download &All files - C:\Documents and Settings\Aditya Yelkawar\My Documents\mass downloader\Mass Downloader\Add_All.htm
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Mass Downloader - {0FD01980-CCCB-11D3-80D4-0000E80E2EDE} - C:\Documents and Settings\Aditya Yelkawar\My Documents\mass downloader\Mass Downloader\massdown.exe
O9 - Extra 'Tools' menuitem: &Mass Downloader - {0FD01980-CCCB-11D3-80D4-0000E80E2EDE} - C:\Documents and Settings\Aditya Yelkawar\My Documents\mass downloader\Mass Downloader\massdown.exe
O9 - Extra button: Get More Games - {120CC99A-8016-42d4-93AF-8C5FE64FE4E3} - *www.yogli.com/ (file missing)
O9 - Extra 'Tools' menuitem: Get More Games - {120CC99A-8016-42d4-93AF-8C5FE64FE4E3} - *www.yogli.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe (file missing)
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [JAVA_IBM] Java (IBM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - *hindi.india-today.com/tdserver.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7F7F15B8-6E50-474B-87C7-DBBDB9ABF5AD}: NameServer = 61.1.96.65 61.1.128.5
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2004\WinStylerThemeSvc.exe

vysakh · Apr 23, 2005

it looks to be OK

hpotter606 · Apr 23, 2005

Well then what do you suggest me to do?

bharathbala2003 · Apr 23, 2005

hpotter606 said:
Logfile of HijackThis v1.99.1
Scan saved at 4:37:17 PM, on 4/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\system32\Pelmiced.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\IBM\Messages By IBM\ibmmessages.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Opera\Opera.exe
C:\Documents and Settings\Aditya Yelkawar\My Documents\mass downloader\Mass Downloader\massdown.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\ADITYA~1\LOCALS~1\Temp\Rar$EX00.656\HijackThis.exe
C:\Program Files\Symantec\LiveUpdate\AUpdate.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = *www.hotmail.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [UC_Start] C:\IBMTools\Updater\ucstartup.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ibmmessages] C:\Program Files\IBM\Messages By IBM\ibmmessages.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [ibmmessages] C:\Program Files\IBM\Messages By IBM\ibmmessages.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: + &Mass Downloader: download this file - C:\Documents and Settings\Aditya Yelkawar\My Documents\mass downloader\Mass Downloader\Add_Url.htm
O8 - Extra context menu item: + Mass Downloader: download &All files - C:\Documents and Settings\Aditya Yelkawar\My Documents\mass downloader\Mass Downloader\Add_All.htm
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Mass Downloader - {0FD01980-CCCB-11D3-80D4-0000E80E2EDE} - C:\Documents and Settings\Aditya Yelkawar\My Documents\mass downloader\Mass Downloader\massdown.exe
O9 - Extra 'Tools' menuitem: &Mass Downloader - {0FD01980-CCCB-11D3-80D4-0000E80E2EDE} - C:\Documents and Settings\Aditya Yelkawar\My Documents\mass downloader\Mass Downloader\massdown.exe
O9 - Extra button: Get More Games - {120CC99A-8016-42d4-93AF-8C5FE64FE4E3} - *www.yogli.com/ (file missing)
O9 - Extra 'Tools' menuitem: Get More Games - {120CC99A-8016-42d4-93AF-8C5FE64FE4E3} - *www.yogli.com/ (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe (file missing)
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [JAVA_IBM] Java (IBM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - *hindi.india-today.com/tdserver.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7F7F15B8-6E50-474B-87C7-DBBDB9ABF5AD}: NameServer = 61.1.96.65 61.1.128.5
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2004\WinStylerThemeSvc.exe

Fix the above ones.. Swatkat may help u more.. but i can find only these two..

O9 - Extra button: Get More Games - {120CC99A-8016-42d4-93AF-8C5FE64FE4E3} - *www.yogli.com/ (
O9 - Extra 'Tools' menuitem: Get More Games - {120CC99A-8016-42d4-93AF-8C5FE64FE4E3} - *www.yogli.com/

use these 2 entries only if u know wat that site is that yogli.. else fix that also..

hpotter606 · Apr 24, 2005

Hey swat kat where are you?
Waitng for reply from you

swatkat · Apr 24, 2005

Run HijackThis and click "Do only a System scan", put a checkmark against this entry in HijackThis.

O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O9 - Extra button: Get More Games - {120CC99A-8016-42d4-93AF-8C5FE64FE4E3} - *www.yogli.com/ (
O9 - Extra 'Tools' menuitem: Get More Games - {120CC99A-8016-42d4-93AF-8C5FE64FE4E3} - *www.yogli.com

Then close all the open programs, browsers and click "Fix" in HijackThis.

Also visit this through Internet Explorer. This will install a new version of Windows Update program.

Then try to enable Autoupdate.

hpotter606 · Apr 25, 2005

Thanks for your replies.
I will try it now.

Help!!! Automatic updates are not turning ON

hpotter606

Journeyman

saROMan

QA Juggler

hpotter606

Journeyman

swatkat

Technomancer

hpotter606

Journeyman

vysakh

Padawan

hpotter606

Journeyman

bharathbala2003

why need title?

hpotter606

Journeyman

swatkat

Technomancer

hpotter606

Journeyman