HDD RMA query

[bcdxer]

i have sent my Seagate HDD for RMA at Accel frontline at chennai.
After 7 days waiting the status today shows as ''Blocked for Allocation - Escalated Items''.

What it mean?

yesterday I have raised this issue in seagate support.

 

[d6bmg]

Call service center and ask them to tell you the meaning.

 

[bcdxer]

they never take phone to answer queries...............

 

[d6bmg]

Ok. I'll try to answer your question, but don't know if it is right or not.
That status probably means your HDD is queued for replacement.

 

[bcdxer]

Thank you ...
somebody called from accel frontline and told me the shipment details...
i will get it soon...