[Query] EXT HDD Includes Seagate Recovery Services ?

[blackbird]

Dear friends,
Would like to know what is this addition on external harddisk of Seagate mentioning of "Seagate Recovery Services"
Is it really free ?

Does anyone had any experience with it ?

Currently i suffered loss due to recovery (25k loss) of WD 2TB Passport external hdd failure (under warranty).
I am planning for Buying 2 different brand and sync them (as raid or just sync). WD & SEAGATE.
And found this on amazon Seagate external hdd product page.

 

[topgear]

Please go through this. I think the service is free of cost if included with product warranty type. But it would be better to contact seagate for clarification.

*www.seagate.com/in/en/support/warranty-and-replacements/limited-consumer-warranty/

*www.seagate.com/in/en/services-software/seagate-recovery-services/resources/

 

[avichandana20000]

Yes it does data recovery.
The process is like this.
1) Go to Seagate website. Register your product.
2) Go to support and chat with an agent about recovery. You will get a mail and REPLY with YES(as an answer to the terms & conditions)
3)Then you will get another mail from the courier(generally UPS) and take printouts of the docs they have provided.
4) Put the drive in any box with shock absorbers like bubble paper or sponge. Keep it open for inspection. They will paste the print outs around the box after inspection.
5) Keep your Aadhar card xerox ready ( Indian Customs rule)

The disk will be delivered to Amsterdam,Netherlands Lab of Seagate and will be returned after 20 to 25 days. All your data will be in a NEW DRIVE password protected. You will get mails time to time about the progress.

6) Finally UPS will contact you and deliver the drive after paying THE PRICE THAT INDIAN CUSTOMS took.(usually 5k to 6k). So basically Seagate is not taking anything , you are paying o INDIAN CUSTOMS only.

If you approach STELLAR to recover it ,they will charge huge amount.

 

[topgear]

Yes it does data recovery.
The process is like this.
1) Go to Seagate website. Register your product.
2) Go to support and chat with an agent about recovery. You will get a mail and REPLY with YES(as an answer to the terms & conditions)
3)Then you will get another mail from the courier(generally UPS) and take printouts of the docs they have provided.
4) Put the drive in any box with shock absorbers like bubble paper or sponge. Keep it open for inspection. They will paste the print outs around the box after inspection.
5) Keep your Aadhar card xerox ready ( Indian Customs rule)

The disk will be delivered to Amsterdam,Netherlands Lab of Seagate and will be returned after 20 to 25 days. All your data will be in a NEW DRIVE password protected. You will get mails time to time about the progress.

6) Finally UPS will contact you and deliver the drive after paying THE PRICE THAT INDIAN CUSTOMS took.(usually 5k to 6k). So basically Seagate is not taking anything , you are paying o INDIAN CUSTOMS only.

If you approach STELLAR to recover it ,they will charge huge amount.

Very useful info. So did you go for it ? For which drives Seagate offers this free data recovery service ?

 

[avichandana20000]

Very useful info. So did you go for it ? For which drives Seagate offers this free data recovery service ?

gone through this process for my office hard drive several times. Those drives of Seagate that comes with the adv posted by blackbird are eligible for the service