i am not deviating.but..
Discontent against ICICI Bank
ICICI Bank has been in focus in recent years because of alleged harassment of customers by its recovery agents. Listed below are some of news links
a) Family of Andhra Pradesh government employee, who had taken a loan of 15000 Rs, alleged that he was beaten to death by ICICI Bank’s recovery agents, for failing to pay the dues. Four persons were arrested in this case. ICICI Bank has declared a compensation of Rs. 15 lakh for the life of the borrower. [2]
b) In alleged but unsubstantiated incidence of suicide, a father while talking to Times of India, stated that "The ICICI Bank recovery agents visited his house and threatened his family. And his son Nikhil consumed poison because of the tension". But he has not registered any such complaint with the police. [3]
c) Oppressed by ICICI bank's loan recovery agents, Shakuntala Joshi (38), committed suicide by hanging herself. Suicide note stated that she was upset with the ill-treatment meted out by ICICI Bank recovery agents and had thus decided to end her life. Police officials believe that the overtly aggressive mode of ICICI Bank's recovery agents and consequent mental tension must have driven the woman to commit suicide. [4]
d) In another case of a suicide it is alleged that ‘goondas’ sent by ICICI Bank abused Himanshu and his wife in front of the entire colony before taking away his vehicle. It was claimed that though Himanshu offered to pay the arrears, the bank officials insisted that he pay an amount of Rs 44,000 for release of the vehicle. Feeling frustrated and insulted, he reportedly committed suicide.[5]
e) CLN Murthy, a scientist with the Hyderabad-based Indian Institute of Chemical Technology, was allegedly tortured by recovery agents of ICICI Bank after he defaulted on his loan.“They humiliated me no end. They ripped my shirt, shaved my moustache, cut my hair and gave electric shocks on my chest and even spat on my face" adds Murthy. [6]
f) A dozen recovery agents of ICICI bank, riding on bikes, allegedly forced a prominent lawyer, Someshwari Prasad, to stop his car while he was going to the high court. They held Prasad at gunpoint and also slapped him to to force him to pay a debt to ICICI. A manager of the ICICI branch, Rakesh Mehta, alongwith four other employees including the collection officer and the security guard, were arrested.[7]
g) A recovery agent allegedly working for ICICI Bank was injured in an exchange of gunfire with Lucknow police. Police said that the miscreants opened fire at the police, who returned fire. The agent, along with three others, was trying to escape after allegedly depriving a contractor, Jitendra Singh, of Rs 5500 in cash and a cheque of the ICICI Bank for non payment of EMIs. On confronted by Police they opened fire on Police.[8]
h) Allahabad High Court had ordered registration of an FIR against ICICI Bank branch manager, President, Chairman and Managing Director on a complaint of 75-year-old widow Prakash Kaur. In her petition before the High Court, she had complained that “goondas” were sent by the bank to harass her and forcibly took away her truck. [9] [10]
In the same case, when the Supreme Court wanted to know about the procedure adopted by the banks, ICICI Bank counsel Mr. Rohatgi said notice would be sent to a defaulter asking him either to pay the instalments or hand over the vehicle purchased on loan, failing which the agents would be asked to seize it. When the Bench pointed out that recovery or seizure could be done only legally, ICICI bank counsel said,
"If we have to go through the legal process it would be difficult to recover the instalments as there are millions of defaulters". [11]
i) Taking strong exception to the ICICI Bank's use of 'goondas' against a defaulter to recover a two-wheeler financed by it, Consumer Disputes Redressal Forum (North) president K K Chopra said, "The fact leaves us aghast at the manner of functioning and goondaism in which the bank is involved for a petty amount of Rs 1,889... such attitude is deplorable and sends chills down the spine....The bank had the option to recover dues through legal means. They have no legal right to snatch the vehicle in such a manner which amounts to robbery,". In this case a borrower got an overdue payment notice from the bank giving him seven days' time to pay the outstanding amount. But just two days later, he was stopped while travelling on his scooter by four persons and was told to hand over the vehicle to them. They pointed a pistol at him when he tried to resist. ICICI bank later sold the vehicle. ICICI bank argued that they had taken peaceful possession of the vehicle "after due intimation to the complainant as he was irregular in remitting the monthly instalments". But the court found out that the records proved otherwise.[12]
j) Two senior ICICI bank officials were booked in Indore in August 2007 for abducting Vikas Porwal from his house and keeping him hostage in the bank premises.[13][14]
k) The credit card division of the ICICI Bank allegedly threatened a senior citizen in Chandigarh with a fictitious arrest warrant to obtain a payment of Rs 14,300 on account of a default that never was. [15]
l) The Delhi State Consumer Commission has asked ICICI Bank managing director K V Kamath to personally appear before it in respect a complaint alleging that the bank had employed musclemen for forcibly taking possession of a loaned car for which only last 3-4 installments remained unpaid. Borrower on protesting the forceful dispossession, as seen in the post-incident photographs, was roughened up and sustained the injuries.[16]
m) An 18-year-old boy who defaulted on a credit card payment was allegedly kidnapped and detained at the Pune branch of ICICI Bank for three hours before his father paid up.[17]
n) Links for other minor legal cases accusing harassment by ICICI Bank [18]
[19] [20][21][22][23]
The consumer court has also imposed a joint penalty of Rs 25 lakh on ICICI Bank and American Express Bank for making unsolicited call. [24]
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*en.wikipedia.org/wiki/ICICI_Bank#Discontent_against_ICICI_Bank
Maybe..but i feel it is honest what is above posted
...and in cities not to forget their ways for recovering from vehicle loans