^^ Thanks for the details
I had faced similar issue once with a XFX 8600GT - Rashi was refusing RMA and saying there's fungus on gfx card - actually they were pointing to dust and said it's physical damage and they can't replace it - a had called and mailed them so many times but they did not listened. One day I went there with my elder bro and he scolded the shop guy and the service center guy really well and they gave me a brand new box pack card as replacement
Another Incident I had once with mora mobo - this one went kaput next day after purchase and I went into the shop to replace it and they replaced it with another one and I asked them to test the unit in front of me and when they tested the replaced one it was not working and they were giving some sick reasons like the cpu they have is not supported by the mobo and stuff like that - I called up my elder bro, we had a hard talk with the shop guys and they refunded our money back
This Pc sales guys and service center guys ( most of them ) are so ignorant about customers that they do not want to honour our basic rights as a customer unless they get some hard treatment like these
So what you did is just right - wish you all the best
I had faced similar issue once with a XFX 8600GT - Rashi was refusing RMA and saying there's fungus on gfx card - actually they were pointing to dust and said it's physical damage and they can't replace it - a had called and mailed them so many times but they did not listened. One day I went there with my elder bro and he scolded the shop guy and the service center guy really well and they gave me a brand new box pack card as replacement
Another Incident I had once with mora mobo - this one went kaput next day after purchase and I went into the shop to replace it and they replaced it with another one and I asked them to test the unit in front of me and when they tested the replaced one it was not working and they were giving some sick reasons like the cpu they have is not supported by the mobo and stuff like that - I called up my elder bro, we had a hard talk with the shop guys and they refunded our money back
This Pc sales guys and service center guys ( most of them ) are so ignorant about customers that they do not want to honour our basic rights as a customer unless they get some hard treatment like these
So what you did is just right - wish you all the best