What do mean by cheap brand man? Asus is not a cheap brand. And how your are so sure that hardware issue is not there? And who said to you that Asus will not honor the warranty? I am just trying to get the refund or replacement as its within the 30 days replacement/refund guarantee. And its your myth that good expensive mobile will come with better warranty. Asus is big brand and they are market leader in Computer peripheral don't use the word called cheap because its my damn hard earned money.
Buddy, I am not trying to undermine you. Its your hard earned money and I respect that.
I am just pointing out to the fact that asus is not at all considered a mobile company. Yes it is a big name in computer peripherals but it stands nowhere in the mobile phone market. Companies like xiomi, micromax, even asus all sell Chinese mobiles with there name on it. They don't even check there mobiles for faults before releasing. And thus it's imperative that faults and problems are bound to occur. This is not usually the case with known brands( in mobile arena) like Sony, Samsung, apple etc.
And basically, I am putting my judgement on your own description on whether the problem is software of hardware. 99% of times heating problem on android is software related as there are many apps that run in the background that tends to slow the mobile, heat it and reduce the battery. Install greenify and see if that helps.
It also seems that your music and videos also were lagging either because something was already running in the background. Or proper codecs were not installed to play those particular formats.
Your third problem as you pointed out with Camera grainy pics and videos. Well adjust the camera settings and see if that makes a difference or not. This too is a software issue or asus had cut corners by not providing a good camera module in the whole line up itself.
In all these things a retailer can not do anything. As he is not responsible for the original product specifications and software that is provided by default from the manufacturer.
Flipkart or any other retailer might only replace or refund your product if you received a broken product, if the specifications and details are different then what is mentioned on there site or its a counterfiet product.
If they don't meet the above criteria then it's on there own discretion whether to replace it or not.
You would have to yourself prove that it's a hardware issue by taking it to the original manufacturer.
You can curse them as much as you want. But, you just can't get a refund if the product that you bought is not upto your expectations given that all the details and specs mentioned on there site are correct and you have not received a DOA or broken product.
