**Airtel/Hutch/Aircel/Orange/BPL/IDEA/Reliance/Spice ThreaD **

[naveen_reloaded]

hI GUYS,
I really want to start a thread or was expecting someone to open a thread to discuss everyhting about those networks.

This is because of thier recent price hike for the local calls and sms..

I also came across a thread which stated that there is been some price hike in gprs also..

When all seems going well and expecting a price drop from these networks.. isnt it the other way round hapening???

Particularly when these networks have thousands of customer base and all because of their cheaper rates ... which eventually bought them these much customers.. now they r simply using this innocent customers for thier own profit..

Any comments/News ... please do reply..
thnbks ..hope i will keep this starting thread updated...

this is regarding airtel charging repair charges from customers...

thnks to wide screen for update

*www.thehindubusinessline.com/2007/09/18/stories/2007091852431000.htm

New Delhi, Sept. 17 The Telecom Regulatory Authority of India (TRAI) on Monday urged the Government to take urgent policy measures to boost broadband growth in the country including asking BSNL and MTNL to adopt a franchisee model whereby local players can use their copper lines to offer high speed Internet services.

In a draft recommendation for broadband growth, TRAI has expressed concern that the Government has not taken a decision on a number of suggestions the regulator had made earlier includingallocating Wi-Max spectrum for wireless broadband services and making National Internet Exchange of India more effective.

“Only 0.47 million broadband subscribers have been added in first six months of 2007, which is far below the growth trend required to achieve broadband policy targets. This necessitated an analysis of regulatory & policy frameworks and to formulate new approach necessary for rapid rollout of broadband in the country,” the TRAI said.

At the end of March 2007, there are 40.57 million Internet users and just 2.34 million broadband subscribers. “Therefore the growth of Internet subscribers is satisfactory but we are seriously lagging behind on broadband front. The targets fixed for the Broadband Policy are unlikely to be achieved. There are critical issues inhibiting broadband expansion in urban as well as rural areas. They need to be addressed urgently to facilitate expansion of broadband services,” TRAI said.

TRAI has suggested that Government should increase the target fixed for BSNL and MTNL for provision of broadband connections in 2007-08. “The Government should ensure availability of more number of Ku band transponders to roll out broadband services through DTH platform and utilise Universal Service Obligation (USO) fund to provide subsidy for providing broadband services through satellite in remote and hilly areas,” TRAI said.


I hope the Govertment is listening to all of this.

Is your service provider lately been charging you extra for rectification or repair of services? If yes, as per a recent Telecom Authourity of India (TRAI) order, you will receive refunds for the said charges.

In a directive, TRAI has noted that any charges owing to rectification / defects / repair and visiting charges for interruption in mobile services should be borne by the service provider and not the consumer.

TRAI notes that as per the terms and conditions of the license issued, the responsibility for maintaining performance and quality of service standards rests with the service providers and they must ensure an uninterrupted service as per the quality standard prescribed by the authority.

The regulator observes that customer does not choose the quality of material being used in the network by the company and is not responsible for the bad workmanship in the cable, drop-wire, DP etc. and the customer has no say in determining the quality of the network elements, notes TRAI.

The terms and conditions of the license impose an obligation on service providers to provide an uninterrupted two-way speech (transmitting and receiving) and ensure continuity of service to their customers. Any interruptions and rectifying of these interruptions are matters relating to service and quality of such service, and customers cannot be charged to rectify such interruptions.

TRAI examined the tariff reports submitted by Bharti Airtel proposing additional charges for rectification of defects. The Authority held that such tariff packages are anti-consumer and hence cannot be allowed. There is no justification for any such charges as the upkeep of the services is an integral part of the service itself.

TRAI has asked the company to refund such charges, if any, to the consumers. The service provider has been given a week's time to report compliance. The authority is soon issuing separate general guidelines to all the service providers on the issue.

 

[almighty]

Trai Rules :-

TELECOM REGULATORY AUTHORITY OF INDIA (TRAI)
THE AUTHORITY COMMITS ITSELF TO PROTECT THE INTERESTS OF CONSUMERS
Consumer friendly measures taken by TRAI:
Tariff related issues:
• The service provider should inform the customer within a week of activation of service the complete
tariff plan and should also convey any changes to any item of tariff.
• The service provider cannot increase tariff on any item within 6 months of enrolment in a tariff plan.
• The customer is free to move from one tariff plan to another without paying any fee for migration.
• Hike in any tariff item is prohibited in tariff plans with prescribed period of validity of more than 6
months including lifetime validity or unlimited validity involving upfront payment.
• Even if the talk time value has exhausted, the pre-paid customers should get all services, which do not
affect “talk time value”, like incoming calls/SMS etc during the entire validity period.
• Prepaid customer’s unused balance is to be carried forward if recharged during the grace period specified
for the purpose.
• Fixed line and Broadband customers to be given rental rebate for faults pending beyond 3 days.
• Security deposits are to be refunded after adjustment of dues within 60 days, failing which interest has to
be paid @10% per annum for the delay.
• Pre-paid customers can be charged for roaming, only if one chooses to make or receive a call while
roaming and customers should be informed about this through SMS whenever one roams into another
service area.
• A Regulation has been notified for the purpose of laying down code of practice for metering and billing
accuracy, aimed at bringing transparency and minimize the incidence of billing complaints
• A Regulation has been notified on the quality of service of broadband services, which shall be effective
from 1st January 2007.
Value Added Services:
• No chargeable value added service shall be provided to a customer without his explicit consent.
• The subscriber for international roaming can opt a particular ring back tone from their service provider to
avoid unwanted/unimportant calls by indicating message to the calling party in the ring back tone about
his/her international roaming status.
Complaint Redressal Mechanism:
• Service Providers to appoint Nodal Officers in different service areas to deal with complaints
• All service requests/complaints made to the customer care helpline shall be assigned a unique docket
number and communicated to the customer.
• In the event of a request for termination of services, bills to be raised after adjustment of security
deposit.
Conditional Access System (CAS) for Cable TV Services
• The salient features of CAS notified in select areas of Chennai, Mumbai, Delhi and Kolkata
are:-
Right to choose individual pay channels;
Bouquets of pay channels optional;
? Rates of pay channels per month (excluding taxes not to exceed Rs.5/-per subscriber;
Free to Air (FTA) channels to cost Rs.77/-(excluding taxes) for a minimum of 30 channels;
Set Top Box (STB) to be made available on rent
• The QoS Regulation on CAS provides for:-
Time frame for connection / reconnection, repairs, billing complaints etc.
Connection within 02 days of completion of formalities.
Rebate for delay in activation of STB beyond 2 working days @ Rs.15/day for
first five days and Rs.10/day thereafter.
All complaints to be responded / attended within 08 hours.
Redressal of billing complaints within 07 days of notice.
The details of the above are available on TRAI’s website
*www.trai.gov.in/trai/upload/pressreleases/32/pre/dec05.pdf & Common Charter of Telecom
Services is available at *www.trai.gov.in/citizen charter/comm_charter16mar2006.pdf

COMMON CHARTER OF TELECOM SERVICES, 2005
1. All Service Providers acknowledge the rights of citizens to have a free choice in selecting their Service Providers and agree to promote their services in the best spirit of competition and traditions of service to consumers.
2. All Service Providers agree to promote the consumers’ right to education, choice, representation and redress;
3. All Service Providers assure that the privacy of their subscribers (not affecting the national security) shall be scrupulously guarded;
4. All Service Providers assure that their subscribers shall be entitled to interact with them, either personally or through their authorized representatives;
5. For information and education of subscribers, all Service Providers agree to inform their subscribers of the broad range of services offered, the individual plans available to them at any given point of time, the tariff rates applicable to each of these, their validity, terms and conditions, payment policies, the billing processes and procedures and the structure within the organization where information and clarification on consumer redress systems for complaints and billing disputes will be available with all their relevant contact numbers;
6. All Service Providers agree to arrange human interface with responsible company executives whose name and identity are made known during the process of disputes resolution in addition to arrangements like Customer Care Service through Call Centres;
7. All service providers agree to inform their subscribers on the reverse of each* bill, their consumer grievance redress process with respect to fault complaints and billing disputes. They also agree to resolve the disputes as per the guidelines of TRAI issued from time to time;
8. All Service Providers agree to provide an applicant basic telephone connection within 7 days of registration, subject to technical feasibility and the mobile connection immediately subject to compliance of all required formalities by the subscriber;
9. All Service Providers agree to repair the faults within 24 hours of receipt of complaint from a subscriber, wherever technically feasible;
10. All Service Providers agree to ensure shifting of telephone connection within 3 working days within the same exchange, 5 working days for intra city and 30 working days for inter city exchanges and closure (disconnection) of telephone connection within 3 days, on receipt of a letter of request from the subscriber. An authenticated copy of the last telephone bill shall accompany the letter of request;
11. All Service Providers agree to provide in their bills related call and tariff details, payment procedures and list of points at which payments can be made by subscribers;
12 All Service Providers agree to register complaints in all areas of their service immediately, if delivered in person or by e-mail and within 24 hours on receipt of the complaint by post;
13 All service providers shall render service without discrimination to every citizen as per his eligibility defined below and who undertakes to pay all charges and deposits:
“ For the purpose of this clause, a citizen shall be defined as an individual above the age of 18 or an institution, NGO or business/service organization engaged in any activity which is permissible under the laws of the land”.
14. All service providers agree to provide information on Directory Services and book complaints on toll free number for registering complaints;
15.All service providers agree to provide their subscribers satisfactory connectivity to their services and interconnectivity to the extent of their respective legal obligation under the relevant interconnection agreement and to ensure that subscribers do not suffer on account of poor service;
16. All service providers agree to levy reconnection charges as per the TTO or waive the same on their own discretion;
17. All service providers agree to allow emergency services like police, fire and ambulance for a period of 15 days during which incoming facility is allowed, if technically feasible, even after the telephone connection is suspended;
18. The subscribers agree to clear all dues within the specified time;
19. All Service Providers agree to achieve the minimum benchmarks prescribed by TRAI with respect to the quality of service and also commit themselves to improve upon the standards of service at different points of time;
20. Mutual courtesy and respect are the hallmarks of any durable relationship between the Service Providers and subscribers and both agree to abide by these principles.
Though this charter is non-justiceable, service providers agree to strive to adhere all the points contained in this charter and to make every effort to abide by the charter
* Clause 7 amended as agreed in the meeting of the CAGs and service providers held on 24th January 2006 so as to inform the subscribers through “each bill” instead of informing “periodically”.

 

[naveen_reloaded]

WOW

.... thnks...

i didnt really know all these..

thnks again

All Service Providers assure that the privacy of their subscribers (not affecting the national security) shall be scrupulously guarded;

i dont think they follow this rule...

if this is so how come those unwanted calls keep comming to my phone.. is i t without thier knowledge???

 

[almighty]

lauch a complain at
www.core.nic.in
for any issue...
it wud be nice if some one share detail about the Nodal officers and Appellate officers contacts...
or some other details to reach them easily

here am pasting airtel nodal officers contacts:-

Delhi
9871140070
nodalofficer.del@airtel.in
D-181, Okhla Industrial Area, Phase - I, New Delhi - 110 020.
Punjab
+ 91 9815198151 EXT NO : 6206
nodalofficer.pb@airtel.in
C-25, Industrial Area, Phase 2, SAS Nagar, Mohali - 160 055, Punjab
Uttar Pradesh (West)
+91 11 42090468
nodalofficer.upw@airtel.in
Bharti Airtel Limited
D-185C, Okhla Industrial Area, Phase - I
New Delhi - 110 025
Uttar Pradesh (East)
+ 91 9935099350 Extn 9773
nodalofficer.upe@airtel.in
Jahangirabad Palace, 12, Rani Laxmi Bai Marg, Near Tulsi Traders, Hazratganj, Lucknow - 226001
Haryana
+ 91 9815198151;
Extn - 2610 (Mon - Fri 9.30 am - 6.30 pm)
nodalofficer.har@airtel.in
85, Durand Road, Ambala Cantt, 133 001, Haryana
Himachal Pradesh
+ 91 98160 98160 Ext 2134
nodalofficer.hp@airtel.in
Block No. 11 A, SDA Complex, Kasumpti, Shimla 171 009, Himachal Pradesh
Jammu & Kashmir
+ 91 99060 99061 Ext 254
nodalofficer.jk@airtel.in
B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir
Mumbai
+91 2240031452
nodalofficer.mumbai@airtel.in
7th Floor, Bldg No -7, Interface, Mindspace, Link Road, Malad (W),Mumbai - 400064, Maharashtra
Maharashtra
+91 2240031452
nodalofficer.mah@airtel.in
”Vega Centre”, A-Building, Shankarseth Road, Next to Income Tax Office, Swargate, Pune - 411 037
Gujarat
+ 91 7927544527
ext: 2111
nodalofficer.guj@airtel.in
Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp gurudwara, Ahmedabad 380 054, Cont : 079-40090100 : Extn : 1327
Madhya Pradesh
+91-731-4076391
nodalofficer.mpcg@airtel.in
10 C Ratlam Kothi, Indore 452 001, Madhya Pradesh
Rajasthan
+ 0141-5101257
nodalofficer.raj@airtel.in
K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur, Rajasthan
Karnataka
+ 91 080 41218024
nodalofficer.kk@airtel.in
55, Divyasree Towers, Bannerghatta Road, Bangalore 560 076, Karnataka
Andhra Pradesh
+91040 - 40009998 Extn No.11548
Nodalofficer.andhra@airtel.in
Splendid Towers, Opp.Begumpet Police Station, Begumpet, Hyderabad - 500 016, Andhra Pradesh
Tamil Nadu /
Chennai
+ 91 98400 98400 Ext 2424
nodalofficer.tn@airtel.in
Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028, Tamil Nadu
Kerala
+ 91 98957 68133
nodalofficer.ker@airtel.in
N H Bypass, Kundanoor Jn
Maradu P O Kochi 682034.
Kerala
Kolkata
+91 40060072, 40060067, Extn:407
nodalofficer.wb@airtel.in
Infinity Building, 5th Floor, Block GP, Sector V, Salt Lake Electronic Complex, Bidhannagar, Kolkata - 700 091, West Bengal
Bihar
+ 91 612 2222375
Ext 373
nodalofficer.bih@airtel.in
4th Floor, Uday Bhawan, Faser Road, Patna. Bihar

 

[naveen_reloaded]

thnks for the link such as core.nic.in.

but wht to complain when all of us and whole india knows about the recent price hike??

they will reply the same thing which they did to TRAI..." since because of our subscriber base is increasing we are charging/hiking the pricees..(closed)"
END OF THE COMPLAINt...

have u placed a complain ..
wht reply did u get???
i would be nice if u would have got a reply and see wht replied...

 

[almighty]

Reliance Nodal Officers :-

:: Reliance IndiaMobile
Andhra Pradesh Mr.Nandan Babu
4th Floor, Munnawar Chambers, Raj Bhavan Road, Somajiguda, Hyderabad
500082, Email: nandan.babu@relianceada.com
L/L: 040-30331771, Fax
040-30331744

Bihar &
Jharkhand
Mr.NC Jha
15th Floor, Biscomaun Towers, West Gandhi Maidan, Patna - 800001, Email:
nawin.jha@relianceada.com
Bd. No.- 0612- 3292417,
Ext - 225, Fax
0612-2206816

Chennai
Ms.Venkateswari
Arumugham
6, Haddows Road, Nungambakkam, Chennai 600 006
EMail:Venkateswari.Arumugham@relianceada.com
L/L:0422-3031008, Fax:
044-30352753

Delhi & NCR Ms.Ritu Thapar
12th Floor, Vijaya Building, Barakhambha Road, New Delhi 110001. Email :
ritu.thapar@relianceada.com
Bd.No.- 011 30331000
extn 2655, Dir: 011-
30332655,
Fax:011-30331833

Gujarat Ms.Kruti Mehta
Reliance House, Near Mardia Plaza, Off.C.G.Road, Ahmedabad 380006.
Email:kruti.mehta@relianceada.com
L/L :079-30331461,
Fax:079-30331501

HP Ms.Preeti Namdeo
Bhrata Sadan, Opp. SBI Zonal Office, SDA Complex, Kasumpti,
Shimla-171009,preeti.namdeo@relianceada.com
L/L :0177 3031328 ,
3031329, Fax:0177
3031327

Haryana Ms.Sonia Pillai
SCO 135-136, Sector 9C, Madhya Marg, Chandigarh. Email:
sonia.pillai@relianceada.com
L/L : 0172-3031973
Fax: 0172-3031918

Karnataka
Ms.Mary
Chandrasekhar
The Estate, 2nd Floor, 121, Dickenson Road, Bangalore 560042. Email:
mary.chandrasekhar@relianceada.com
L/L:080-32904597 Bd No:
080 30332733/5,
Fax:080-30332897

Kerala
Mr.Sajith
Valapilaykandy
3rd Floor, A & P Arcade, S A Road, Kadavanthra, Cochin 682016. Email:
sajith.valapilaykandy@relianceada.com
L/L:0484-3031248,
Fax:0484-3031058

Kolkata Ms.Karen Ansar
Reliance House, 34, Chowringhee Road, Kolkata 700071. Email:
karen.ansar@relianceada.com
L/L: 033-30332584,
Fax:033-30331997

Maharashtra Ms.Sudha Vutukuru
T-23, MIDC , Opp. MCCIA ,Telco Road,Bhosari .PUNE-411026. Email:
Email: sudha.vutukuru@relianceada.com
L/L: +91 20 30731156,
Fax:+91 20 30731199

MP Ms.Swati Singh
A, BlockA Block, 3rd floor, Manasarovar Complex, Hoshngabad Road,
Bhopal 462016. Email:swati.singh@relianceada.com
L/L: 0755- 3031637, Bd
No: 0755-3031000, Fax:
0755-3031007

Mumbai Ms.Kanchan Jadhav
Sriram Mills compound, Chitrakoot 2nd floor, Ganpatrao Kadam Marg, Lower
Parel, Mumbai 400 013. Email:kanchan.jadhav@relianceada.com
L/L:022-30346200 Extn
4406, Fax:022 30346460

Orissa Mangalmaya Acharya
FortuneTower, 6th
Floor,C-Wing,MaitrriVihar,Chandrasekharpur,
Bhubaneswar-751023,Email:mangalmaya.acharya@relianceada.com
L/L: 0674-3031043, Fax
0674-3031053

Punjab Ms.Shalini Sanjeev
SCO-135, 136, Sector 9C, Madhya Marg,Chandigarh. Email:
shalini.sanjeev@relianceada.com
L/L: 0172-3251959,
Fax:0172-3031918

Rajasthan Mr.Nikhil Dhand
D - 69, Sardar Patel Marg, C - Scheme, JAIPUR. Email -
nikhil.dhand@relianceada.com
L/L 0141-3031596,
Fax:0141-3031412

TN
Ms.Venkateswari
Arumugham
6, Haddows Road, Nungambakkam, Chennai 600 006
EMail:Venkateswari.Arumugham@relianceada.com
L/L:0422-3031008, Fax:
044-30352753

UP (E) Mr.Sumit Bhatnagar
1st floor, Magnum Plaza, Eldeco Greens, Gomti Nagar, Lucknow 226010.
Email: sumit.bhatnagar@relianceada.com
LL:0522-3031640,
Fax:0522-3031059
/2308024

UP (W) Ms.Pallavi Singh
407/1, 2nd Floor ,Mangal Pandey Nagar , University Road Meerut-250001,
Emailallavi.Singh@relianceada.com
L/L:0121-3031423, Fax:
0121- 3031463

West Bengal Ms.Karen Ansar
Reliance House, 34, Chowringhee Road, Kolkata 700071. Email:
karen.ansar@relianceada.com
L/L: 033-30332584,
Fax:033-30331997

For my reliance india mobile calling card issue i registered a complaint at core
and in 10 days my problem get solved
The issue for which i lauched abt 50+ complaints and 20+ mails to cc and others in six months...

 

[entrana]

hey guys i just have 1 question
wasnt hutch bought by vodafone?

 

[naveen_reloaded]

hey guys i just have 1 question
wasnt hutch bought by vodafone?

this will answer..

*www.theinquirer.net/default.aspx?article=37577

 

[BBThumbHealer]

Acc. to me , it shud be in mobile monsters section ! ..but i m not reporting , just suggesting !

 

[naveen_reloaded]

but chit chat section ius the most visited and active section than that.. thats y..

more over we all visit chitchat first and then only other section... so thought to put it here ..
more over its a thing to debate,,

 

[almighty]

more over its a thing to debate,,

Naveen yaar blackberry already told he is suggesting not reporting
not take it another way

 

[naveen_reloaded]

no i meant to speak out loud against these misleading and money minded networks...

for me 100 sms were free at the rate of 1 rupee rental a day few days back..
i message less say bnot even 20 a day ...

but now for each message i havepay a extras 5 paise...
they could have brought down the free sms to 80..
but they didnt coz they knew that many of us out there wont really msg 100/day..
thats why the made it into 5 paise / sms.//.

i dont want to make a foe here ... lets all stand together against this nonsense.,.. thats wht i am saying

 

[shashank_re]

In karnataka they have increased the SMS price to 10p!
and u r crying for 5p!?

 

[alanpaladka]

Yes. SMS is charged at 10ps for College Special cards in Karnataka. SMS's are free for only new customers. Thats not fair!

 

[naveen_reloaded]

^^
^^

i didnt know that they raised to 10 paise in karnataka...
very sad indeed...

hope TRAI works fast on this one...

 

[amol48]

^^ You guys think 10p is much !! Come here in Maharashtra.. it's the cheapest and that too only Airtel2Airtel... for other network, cheapest is 25p ...

Particularly when these networks have thousands of customer base and all because of their cheaper rates ... which eventually bought them these much customers.. now they r simply using this innocent customers for thier own profit..

Actually, the rates are hiked because now, these companies need to move in Tier III and Tier IV cities as Tier I and II city people are aleady a mobile users. This move will need money to be spent on infrastructure !!.. Also this will decrease their ARPU (Average Revenue peruser) coz people in these cities won't spend that much as compared to people of Tier I & II cities.. So to cope up with this, they increased tariffs... Dude you can't get coverage and cheap rates both.

 

[kalpik]

This should be made a sticky

 

[BBThumbHealer]

^ +1

 

[naveen_reloaded]

ok when before the launch of reliance say before 4-5 years(i dont know the exact time) werent the network charging tooooooo much for incoming and outgoing???

wht made them to reduce the price after the lauch of reliance and its cheaper rates at that time ..

i also heard that airtel and hutch have formed CARTEL... if that is true ... i think we should expect more from them like further hike in other services..

Actually, the rates are hiked because now, these companies need to move in Tier III and Tier IV cities as Tier I and II city people are aleady a mobile users. This move will need money to be spent on infrastructure !!.. Also this will decrease their ARPU (Average Revenue peruser) coz people in these cities won't spend that much as compared to people of Tier I & II cities.. So to cope up with this, they increased tariffs... Dude you can't get coverage and cheap rates both.

do u think like this .. ok let me say .. i my place which is kinda village cum city..

still they havent brought broadband connection.. why because they cant get profit ..
when we enquired they said that atleast a minimum of 20-25 connection is needed , whihc i think is very hard to get in my place ...

if its true wht u say i think they should have laid down the optic by now .. but they havent..
i still agree airtel has loads of services than their counter part..
but still they are looking out for more profit..
ok if they are really working towards our benefit then why did they make deal(not officially) with banks , colleges , etc... to make calls , send mesage and irritate the customers...??

 

[Drizzling Blur]

Very informative thread, Im sure TRAI has no clue about the random changes in the pricing of SMS's and calls, i've read the whole thread and was amazed by all the rules and regulations TRAI wants the service providers to follow, pretty neat. If only things went the way they should have.

Well, 10p a message is fine, i've moved to Bangalore and i have a student Hutch connection, since 3 months, which offers me 100 free messages everyday and writes off the remaining if i dont use them, i've still not been informed about any change like this. Also isnt is 10p for the non-student connections ????

My 2 cents here, Hutch is a compromise between all the service providers, Airtel knows they have the best network and coverage, Idea i dont know and dont bother, Hutch is cheap, the network mostly sucks and sometimes wont work if your standing under a flyover or in a corner room, i think firstly the service providers should improve their network and connectivity issues and then deal with the pricing policies.