Hi, I'm Ashwin.
I subscribed for ACT on 9th Jan 2015. My documents was accepted on 11th Jan. The payment was accepted on 12th Jan.
I was supposed to get the connection within 10 days as per the SMS I received from ACT Team.
After a few days, an ACT electrician installed a distribution box at my home and told me that the technical team will connect the cables to your workstation. The technical team never showed up.
So, I registered an ACT request No 0003592279 on 16th Jan spoke to Prashanth from ACT who assured that this will be solved within 24 hrs. Surprisingly, I got a SMS that my broadband service has been activated and with it my username and password.
Next day(17th Jan), I got a SMS that the ticket has been resolved, and to reopen the ticket, type "N" and send to 8861202208 which I sent.
On 21st Jan(The Day I should have got the connection), I got the same SMS that the ticket has been resolved, and to reopen the ticket, which I sent on 22nd Jan.
And again on 24th Jan with the same SMS.
I had requested the ACT Team(Prashanth, Kiran, Chiranjeevi and Anand) on different occasions to provide me with an internet connection. So far, no one from the technical team has responded. Note: I'm using BSNL connection to write this review.
The only update I get is that this issue will be resolved in 24 hrs and the periodic SMS to reopen the ticket.
Today (1st Feb 2015) I got my first E-Bill to pay Rs.508 from Team Act. How nice of them to be so prompt in generating the Bill.
FYI, I still haven't got my F*****G internet connection yet ACT Team. This system is totally stupid!!!
The ACT Team wants me to pay for the internet I haven't used at all? Any kid with a little bit of common sense can prevent this error from happening. What exactly is the Team doing?
Dear Readers, Please let me know if there is any better way to spread the word in order to prevent others innocent subscribers from facing my problem. (Posting my issue on Blog sites having ACT content is my way..)
Readers and Bloggers, I do not know what to do. Raising any more ACT tickets is of no use. I have already raised enough tickets to get an internet connection which is still in progress.
One more stupidity from the ACT Team and I'm definitely gonna sue them. I'll keep you guys posted.