The RMA Experience Thread

Skud

Super Moderator
Staff member
I read in this forum that they have stopped that facility of home pickup. You have to submit it to courier company (AFL Courier).
 

asingh

Aspiring Novelist
It can be done online and from your place. No need to ship it back to ITWares. I hope you have already have it registered at WD's site.

Looks like these 2tb drives have some real problems. Even I have mine replaced.

BTW, is it warez? ;)
Not registered it. But will. I can do that later right. I think the drive purchase is around 7-8 months old, but usage started like 40 days ago. It sat sealed in my cupboard not used. Is WAREZ,

@asingh - i don't think you would require bill just the serial number is enough as Skud has stated earlier the entire process is online.
If you want to check the warranty status - *websupport.wdc.com/warranty/serialinput.asp?custtype=end&requesttype=warranty&lang=en
And if you wanna apply for rma - WD Support / Warranty Services / End User / Product Replacement for End Users
As for whether replacing the drive is concerned if you can take the backup of all your data then give the hdd for RMA to be in the safer side.
And also after applying do call WD guys to make sure whether they would come and pickup the HDD or we our self would have to submit it as it has happened in my case.

Will, check. Hopefully I can do it within Delhi. Will take a backup. Yea. Is like 250GB only.
 

Skud

Super Moderator
Staff member
Not registered it. But will. I can do that later right. I think the drive purchase is around 7-8 months old, but usage started like 40 days ago. It sat sealed in my cupboard not used. Is WAREZ,



Will, check. Hopefully I can do it within Delhi. Will take a backup. Yea. Is like 250GB only.


You can. :)
 

digibrush

digitalpainter
Product: Seagate 500GB

Product Purchase Date: 25th July 2009

Warranty period : 5 years

Place : Kolkata

Submit RMA Request: 31st October 2011

Service Centre : ACCEL CARE CENTER, 20/1, A.J.C BOSE ROAD, GROUND FLOOR.(Beck Bagan)
Service Cente rPhone No : 30259801


Receive Date of the product: 11 November 2011



I have to register my profile through ACCEL public web site to avail warranty support.

On 10th Nov. ACCEL send SMS :
'Greetings from Accel, Your replacement for defective serial no. ----- for case id.----- is ready. Please visit us and collect it'.
 

topgear

Super Moderator
Staff member
^^ looks like the address has changed - it was here before :

ACCEL FRONTLINE SERVICES LTD
12, LOWER ROWDON STREET, 1ST FLOOR
KOLKATA - 700 020

anyway, thanks for the info ;-)
 

jerrin_ss5

Never give up!!
WD UPDATE:-
"Your replacement product(s) has been processed for delivery. If you do not receive your replacement product(s) within 7 business days from 11/11/2011, please contact us at 1800-200-5789."

i received my wd hard disk today ie 14/11/11
check this pics out:-
*img69.imageshack.us/img69/8210/14112011036.jpg

*img703.imageshack.us/img703/2351/14112011042.jpg
anyways good service from wd !!
 

Skud

Super Moderator
Staff member
WD's service is good, but why so many of their drives are failing is a matter of concern.
 

Krow

Crowman
Friend's one-year-old Seagate FreeAgent Go drive died. Got a replacement in 2 weeks. A new GoFlex drive. Only downside is that the old drive had a 5-year warranty. The new one has just two years.
 

topgear

Super Moderator
Staff member
^^ I think you should get 2 years more warranty as when you purchased the drive the warranty was 5 years and the original warranty should remain applicable even with the replaced drives.

i received my wd hard disk today ie 14/11/11
check this pics out:-
anyways good service from wd !!

nice ;-)

good to know that HDD RMA is not taking much time even after the flood in Thailand - the two giant manufacturers are really doing well in this regard - only thing left is price reduction though that's a different story ;-)
 

jerrin_ss5

Never give up!!
good to know that HDD RMA is not taking much time even after the flood in Thailand - the two giant manufacturers are really doing well in this regard - only thing left is price reduction though that's a different story ;-)

this might spark the revolution for ssd dominance in the market if the prices don't drop
:grin:
 
Hi guys,

My Seagate 500GB Internal HDD as well as My Seagate FreeAgent GoFlex 500GB have become corrupted. I ran Seatools Long Generic test to repair the bad sectors and it seemed to have failed. I checked in their website and its still under warranty. It has suggested that I contact Supertron Electronics Ltd. I'm confused what to do next. Pleas help.
 

OSxSnowLeopard

Journeyman
Hi,
I have recived wd caviar black sata 2 640gb 3gb/s against dead caviar se 160gb sata 2 3gb/s, which i bought in year 2006 with 5yrs warranty and wd caviar blue 500gb sata3 6gb/s against eServer 80gb drive sata 1 drive. Now both drives i recived with full warranty from wd some guys here n there say they will update your warranty asap with remaining warranty of your previous drives. But i still can see full warranty in wd site with drives serial numbers. Are they going to drop the warranty of my new drives or im just a lucky one?(almost a month has passed and site still showing full warranties on both drives).-)
 
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