gopi_vbboy
Cyborg Agent
This topic is about how to solve mobile network grievances in effectively for various operators.
We encounter many problems like VAS activations, GPRS issues,network issues , Billing issue.etc.First get to know about the technology.
Initial complaint
------------------
First start with any customer care.Usually most of them don't understand our problem many times.
Tip1-Explain your problem.If he says its not possible or technical problem or info not available then
Ask the customer representative to transfer call to superior and talk clearly about problem.
Speak strongly if needed.This will mostly solve the problem.
Tip2-Use email
Now don't call to customer care.Mail to the ids of customer care in site.They will contact you.
Tip3.-Keep following up
Keep following up the complaint in the grievance matrix.
For example
Day 1- Complaint to customer care mail id...if prob doesn't solve then..
Day3 - Ask them to update status of complaint adding Nodal officer in loop(CC)...if prob doesn't solve then..
Day5 - Forward it to nodal officer...with appellate in cc....if prob doesn't solve then..
Day7-Forward to appellate with nodal in cc....so on till its solved
This is a powerful way to resolution in quicker time.Have patience.
Using Escalation- Mail/Contact Nodal ,Appellate authority
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1)BSNL
If you have any technical problem ...don't call customer care
Use this...it is very effective
*mis.bsnl.co.in/pgs/internet/pgwebregn.asp
Techinical ppl call here....not dumb cust care...so chances of solving preblem very high....speak clearly and politely
2)Reliance
Welcome to Reliance Communications
If you are not happy with customer care solution....mail to id in this list based on circle
:: Reliance IndiaMobile - Postpaid ::
3)Airtel
*www.airtel.in/applications/xm/MobileCustomerSupport.jsp
4)Aircel
*www.aircel.com/AircelWar/appmanager/aircel/delhi?_nfpb=true&_pageLabel=P4400120031265171216076
5)Idea
*bit.ly/qxN0E0
6)Uninor
*www.uninor.in/Pages/TelemarketerRegistration.aspx
7)Docomo
(customer care chat)
*c1web1.saas.talismaonline.com/chatc1/tatadocomo.html
*www.tatadocomo.com/nodal-appellate.aspx
*www.tatadocomo.com/service-centers.aspx [
8)Vodafone
*www.vodafone.in/pages/vodafone_offices.aspx
Finally if nothing work ...try complaining trai putting everyone in cc
Trai complaint id: ap[At]trai[.]gov[.]in
We encounter many problems like VAS activations, GPRS issues,network issues , Billing issue.etc.First get to know about the technology.
Initial complaint
------------------
First start with any customer care.Usually most of them don't understand our problem many times.
Tip1-Explain your problem.If he says its not possible or technical problem or info not available then
Ask the customer representative to transfer call to superior and talk clearly about problem.
Speak strongly if needed.This will mostly solve the problem.
Tip2-Use email
Now don't call to customer care.Mail to the ids of customer care in site.They will contact you.
Tip3.-Keep following up
Keep following up the complaint in the grievance matrix.
For example
Day 1- Complaint to customer care mail id...if prob doesn't solve then..
Day3 - Ask them to update status of complaint adding Nodal officer in loop(CC)...if prob doesn't solve then..
Day5 - Forward it to nodal officer...with appellate in cc....if prob doesn't solve then..
Day7-Forward to appellate with nodal in cc....so on till its solved
This is a powerful way to resolution in quicker time.Have patience.
Using Escalation- Mail/Contact Nodal ,Appellate authority
------------------------------------------------------
1)BSNL
If you have any technical problem ...don't call customer care
Use this...it is very effective
*mis.bsnl.co.in/pgs/internet/pgwebregn.asp
Techinical ppl call here....not dumb cust care...so chances of solving preblem very high....speak clearly and politely
2)Reliance
Welcome to Reliance Communications
If you are not happy with customer care solution....mail to id in this list based on circle
:: Reliance IndiaMobile - Postpaid ::
3)Airtel
*www.airtel.in/applications/xm/MobileCustomerSupport.jsp
4)Aircel
*www.aircel.com/AircelWar/appmanager/aircel/delhi?_nfpb=true&_pageLabel=P4400120031265171216076
5)Idea
*bit.ly/qxN0E0
6)Uninor
*www.uninor.in/Pages/TelemarketerRegistration.aspx
7)Docomo
(customer care chat)
*c1web1.saas.talismaonline.com/chatc1/tatadocomo.html
*www.tatadocomo.com/nodal-appellate.aspx
*www.tatadocomo.com/service-centers.aspx [
8)Vodafone
*www.vodafone.in/pages/vodafone_offices.aspx
Finally if nothing work ...try complaining trai putting everyone in cc
Trai complaint id: ap[At]trai[.]gov[.]in
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