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Refund policy

Since Digit is offering non-tangible irrevocable goods in the form of digital issues of Digit Magazine we do not issue refunds once the order is accomplished and the product is made accessible to the customer. As a customer you are responsible for understanding this upon purchasing any item at our site. 

However, we realize that exceptional circumstances can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund on the following reasons:

Digital Products:

• Non-delivery of the product: due to some mailing issues of your email provider or your own mail server you might not receive a delivery email from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our helpdesk in writing within 24 hours from the order placing time. Otherwise the product will be considered received and consumed.
• Major defects : although all the virtual products are thoroughly examined before release, unexpected errors may occur. Such issues must be reported directly to us in writing via the email address mentioned on our Contact Us page. We will attempt to rectify the error or defect within 72 working hours. If a defect is verified and we fail to correct it within 72 working hours from the date of the initial complaint letter or any other notification provided by a customer, a refund will be issued in full without any compensations or reimbursements or an alternative option, like a product replacement or a store credit will be offered. Please be advised that temporary access to your device can be requested by us in order to identify and fix an issue. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide a level of access sufficient for troubleshooting and resolving an issue may lead to declining a refund request.
• Product not-as-described: such issues must be reported to us within 24 hours from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

In the event of complex projects consisting of several milestones a partial refund may be issued covering the cost of the milestones that were not completed.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Force Majeure – In no event shall we be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that the Trustee shall use reasonable efforts which are consistent with accepted practices in the banking industry to resume performance as soon as practicable under the circumstances.