So, I booked a one way domestic flight from Yatra.com . So, instead of booking on the 3rd of july as i intended i by mistake booked it for 3rd December by mistake. I booked it from my android cell. I was checking flights for 3rd december last night, probably they saved it in cookies or some shit, so this morning the month was still set to december and their pathetic website design did not help. I know, its a big fat mistake, i was half groggy when i booked it. I agree its my mistake. Since I was so darn sure that I will not need to opt for refunds later on i did not opt to pay for the glorious "Yatra Protection" which makes sure you get a "nice refund" in case you cancel. I thought i would just reschedule it. They will probably charge a reasonable fee. That sound logical. So i tapped that reschedule button on the website. And here it what it says: I tried calling, no one picked up. It was around 8:39 AM. I guess thats reasonable. No one is there this early. Cool. Then I thought maybe I should check my reschedule charges. Here is what it says : I waited for 5 mins. Refreshed multiple times. Nothing changed. My net was working. I could watch youtube smoothly, i checked. This is when it started to get frustrating. Their stupid site does not work. Tried multiple times to check, it kept repeating the same thing again and again. I am using the android chrome browser. If the site doesn't work on chrome, where the heck is it supposed to work on ? So, i opened my laptop and logged in. Tried the same thing. As you can see from the above image, it says "Partially Refundable", but when you actually try to cancel the flight it says My math aint that strong, but 0 rupees ? 0 rupees ? MOTHER PLOUGHING ZERO RUPEES REFUND ? AND YOU CALL IT PARTIAL REFUND ? The same thing with reschedule, they adjust nothing , you need to pay the entire price for the new booking. They just cancel it, steal you money so that they can sell the same seats again. If you cant give back any money, why not just say no refund. But they won't, they don't want to scare away customers. So they will secure their booking by deceit and and when they try to cancel, they wont give you back a single paise. I checked the dictionary meaning of scam and it says skam/ noun informal 1. a dishonest scheme; a fraud. If this shit ain't , dishonest then I don't know what is. Summing up, their site doesn't work. They call rupees 0 as partial refund (wow). If you dont pay the premium Yatra Protection, you are completely ploughed which i think is competely wrong. I dont know who to blame, the govt ? the flight companies ? or myself for making a mistake ? or the goddamn Yatra.com . Feel free to point out any of my mistakes for I could just be another frustrated customer making unreasonable complaints.