WinXP doesn't shut down

[navneeth_snr]

Hi,

In my friend pc, Win xp does not shut down, It just restarts if we press shutdown. Anyone here to troubleshoot the problem.

 

[sailendra]

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING
*aumha.org/win5/a/shtdwnxp.php

Go through these MS KB articles:
Windows XP restarts unexpectedly or restarts when you shut down the computer
*support.microsoft.com/default.aspx?scid=kb;en-us;320299

Windows XP restarts when you try to shut down your computer
*support.microsoft.com/default.aspx?scid=kb;en-us;311806

Hope they are of help

 

[navneeth_snr]

Thanks!